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Question

YouCanBookme "user not found" what user?

  • March 24, 2025
  • 2 replies
  • 16 views
V

I”m getting an error when attempting to connect to YouCanBook.me  after entering my Youcanbook.me Zapier API key, i’m getting

   “authentication failed: The app returned "Sorry, user not found".

 

What user are they referring to?  Is it somehow a requirement that my email address be the same on zapier and Youcanbook.me?  

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34081 replies
  • March 24, 2025

Hi ​@vonfraginoff 

Help links from YCBM for using YCBM in Zaps:

https://support.youcanbook.me/hc/en-us/articles/17321822130199-Integrate-Zapier-with-YouCanBookMe

https://support.youcanbook.me/hc/en-us/articles/17321661561367-Troubleshooting-Zaps-on-Zapier

https://support.youcanbook.me/hc/en-us/articles/24834134249623-Migrate-your-Zapier-integration-to-Version-2-1-0

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9751 replies
  • April 16, 2025

Hey there, ​@vonfraginoff 👋

I just came across this and wanted to check how things are going—were you able to get this sorted? 

If not, it could be that there’s an issue with the API Key for the account you’re trying to connect to. In which case it might help to try regenerating the API Key in YouCanBookMe. 

Let us know how you’re getting on with this, want to make sure you’re all set!

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