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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 9,400 Topics
  • 43,513 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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  • 2
9403 Topics
GGNS
GGNSBeginner
asked in Troubleshooting
Mailchimp error: Bad Request - Cannot send this campaign because it is currently" sent"

Hi, I want to automatically send a newsletter when someone is added to a Mailchimp tag. Let me add, we are on the free Mailchimp plan. I got it to work, but now it’s no longer working and the error message is:Failed to create a sent campaign in MailchimpMailchimp ran into an error: Bad Request - Cannot send this campaign because it is currently" sent"It seems that once the campaign is sent once, it is no longer available. How do I configure the newsletter in Mailchimp so it can be sending continously, is this possible?Thanks,Michele

3594
GGNS
Colinmw1
Colinmw1New
asked in Troubleshooting
PCO Zapier integration: Can't export phone number and email to Freshsales

I am trying to automate every time we add someone into PCO, that they also get added into Freshsales, something we are using as a CRM to move people through a preset funnel of tasks.PCO and Zapier work together. The only problem is that I do not seem to have the option to export their phone number and email, two of the most fundamental aspects of the account. I am not sure if this is an error or if there is a work around that someone can recommend. 

151
Troy Tessalone
chriskle
chriskleNew
asked in Troubleshooting
Email parser is confused by comma in EUR amount (amount is now 100x)

Hi,I use the email parser => YNAB Zap.Problem: the amount in the email is in a German format with a comma instead of a decimal point. So out of 4 euros and 99 cents (4,99 EUR), Zapier makes 499 EUR because it awaits a decimal point but gets a comma. Can anybody help?amount: -499.00amount_formatted: -€499,00 But in a US format, the correct should be EUR4.99. Thanks,Christoph

51
Troy Tessalone
otkd
otkdNew
asked in Troubleshooting
Wrike error: Unable to load choices. We're having trouble loading 'Folder' data. 504 Gateway Time-out

As the title says I’m running into the following error when loading Wrike as the trigger in a new Zap.I’m looking to create new timers in Toggl based on new project entries in Wrike. Unable to load choicesWe're having trouble loading 'Folder' data. <html> <head><title>504 Gateway Time-out</title></head> <body> <center><h1>504 Gateway Time-out</h1></center> <hr><center>nginx</center> </body> </html> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> 

1356
SamB
Community Manager
axlf
axlfBeginner
asked in Troubleshooting
Unable to convert markdown lists to emphasis HTML tags using Text Formatter.

I am trying to use the Zapier formatter to format Markdown as HTML.  It properly makes the first bulleted list an unordered list using <li> tags, but then makes the rest of the lists into <em> which is an emphasis tag.  I do not see any spacing issues and I have validated the markdown in multiple tools and it is valid and renders correctly.I can correct the issue by making sure that the first line before each list of bullets is a ###.  So for example, if I cut the “This breaks out like this per client:” out of the snip below, they will render as list items.  As I understand it, my markdown is valid either way.   Markdown sample:This is a  status report for Jul 28 – Aug 4, 2023.###  Summary In the last week, we had 15 things.* Marked as good: 14* bad: 1### Agent Summary As of today, we have 3 clients doing thingsThis breaks out like this per client:* Client A: 19* Client B: 25* Client C: 97 Output:<p>This is a  status report for Jul 28 – Aug 4, 2023</p><h3>

2243
SamB
Community Manager
Cameron Pritchard
Cameron PritchardNew
asked in Troubleshooting
ClickFunnels is connecting to the wrong account.

I am having massive issues trying to connect my clickfunnels account with my zapier account.  Each time I try to connect my clickfunnels account, it will bring the pop-up screen up and then without me actually logging into my actual clickfunnels account it will just close the loading window and then say that it is connected to an account. However I never logged into my account, and therefore none of my funnels are available to use? Each time I selected ‘+ connect a new account’, it will just do the exact same thing and connect another account which I haven’t authorised.  This is extremely frustrating, and I can’t quite seem to find any answers. Please help if you have any idea. 

444
Troy Tessalone
enzyme apd
enzyme apdNew
asked in Troubleshooting
Dropbox error: Unable to pull records. Response payload size exceeded maximum allowed payload size (6291556 bytes).

Hi everyone!I have a workflow between Airtable and Dropbox, where in airtable we create a new project and the zap should create a project folder in dropbox. I has been working fine for a while and suddenly I am getting this error message: Unable to pull recordsPlease reload the page. If the issue persists, troubleshoot error or contact Support.Error code: Error while retrieving: Response payload size exceeded maximum allowed payload size (6291556 bytes). I am not sure how to proceed further. Appreciate any help 

371
Troy Tessalone
platinumnh
platinumnhBeginner
asked in Troubleshooting
Freshdesk contact was not associated with the company when created via Zap.

can create companycan create contact contact is not associated with company when created in freshdesk also tables link doesnt work, so i cant dump the data and do a look up later i think this is lacking some real common sense and missing a huge piece of the puzzle

6911
SamB
Community Manager
KarinaDReg
KarinaDRegBeginner
asked in Troubleshooting
Zoho CRM "Create Lead" isn't an option for me in the type of event I'm trying to create

I’m on a premium trial subscription, and I see on https://zapier.com/apps/oncehub/integrations/zoho-crm under actions - more - there’s a “Create A Lead” category that I would like to use in my event type as I’m creating a Zap. That category is not available in the options for me under Event Type, and I’m trying to figure out how to get it to show up. The trial subscription shouldn’t have anything to do with it? I’m noticing a lot of other Actions that I’m not seeing as options on my setup.

133
SamB
Community Manager
J
Joshua JBeginner
asked in Troubleshooting
My Zap randomly duplicated data on slave sheets after deleting a row.

I have a Zap that is rather complicated but is working with a random glitch that I cannot track down.Gravity Forms entry to sheet entry. This is the master sheet for the next steps. Never have issues here. When a row of data is approved (via timestamp) in the master sheet it triggers a zap that looks up the row that was approved. This value is then used to update the corresponding rows on two other (slave) sheets. Problem I am randomly having is that it will delete the appropriate row on the slave sheets but then will occasionally duplicate the data immediately below. Thus, the updated data becomes totally missing from the slave sheets as it is never written to them. Sometimes a row will just disappear. Throws the sheet into disarray on succeeding approvals if duplication isn’t immediately caught and rectified. IOW, this problem can become compounding since everything relies on the same number of rows AND sort order.Some more info.All three sheets have the same number of rows and the r

381
SamB
Community Manager
Undeterminable
UndeterminableNew
asked in Troubleshooting
The upload video could not be sent to YouTube. Media type 'text/plain' is not supported.".

Facebook Live Video Post to YouTube returns following error: The upload video could not be sent to YouTube. Media type 'text/plain' is not supported.".When shall the object be added to detect the video?

643
ken.a
enzyme apd
enzyme apdNew
asked in Troubleshooting
Dropbox Error while retrieving: Response payload size exceeded maximum allowed payload size (6291556 bytes).

Hi everyone!I have a workflow between Airtable and Dropbox, where in airtable we create a new project and the zap should create a project folder in dropbox. I has been working fine for a while and suddenly I am getting this error message: Unable to pull recordsPlease reload the page. If the issue persists, troubleshoot error or contact Support.Error code: Error while retrieving: Response payload size exceeded maximum allowed payload size (6291556 bytes). I am not sure how to proceed further. Appreciate any help 

911
ken.a
Got a Question
Got a QuestionBeginner
asked in Troubleshooting
Does Zapier work with the smartsheet.eu domain?

Hi,Does Zapier work with the smartsheet.eu domain?I can get it to work with .com, but with .eu when I go to connect to Smartsheet, it defaults to the .com login window? Am I missing something? Thanks.

524
ken.a
Emerson
EmersonNew
asked in Troubleshooting
ChatGPT error: Our automated systems have detected an issue with ChatGPT. We'll update this incident manually.

ChatGpt App Not RespondingSeems to be a recognized issue within Zapier.https://app.screencast.com/FisVsfpmpAt9H Any idea when this might be fixed?

62
Troy Tessalone
StephAXC
StephAXCBeginner
asked in Troubleshooting
Missing variables in a Google Doc created by Zapier

I have given chat gpt instructions to include variables in it’s output instead of the text and it does it just fine… However, in the last step where we create a google doc, those variables get deleted… I am assuming because as soon as they are there it is looking for the variable and cannot find it.  Is there a way to make it treat this as text instead of a variable so it will stay? Output from Chat GPT​​Google doc missing the variables  

2442
StephAXC
JT2023
JT2023New
asked in Troubleshooting
RSS by Zapier error: This episode couldn't be played. Please try again later.

HI!My goal is to use zapier to upload my youtube videos to an rss feed that can then be connected to various podcast platforms so people can watch or listen.Sorry for the newb question.I set up a zap that triggers when a youtube playlist is updated with a video and then it updates a RSS feed.I was able to create the feed: https://zapier.com/engine/rss/16193839/svicpodcastfeedBecause I’m a noob, I thought i could just link the feed to google podcasts, but when I do i get this error: Is that because google podcasts only work for audio and don’t work for video files?

405
Troy Tessalone
10slindsay
10slindsayBeginner
asked in Troubleshooting
Custom Excel Formula - Extract number of 'items' in a cell

In ColE, I want to return a count of the number of items in ColD. This is zapped in from my CRM, and at the moment this is a manual process. I would like to automate the process so that I can send the count (colD) back to my CRM. The correct formula is shown in excel, but I am struggling with the Zapier format options. I have gone through various text formatter options, but keep getting 'syntax error’ with the below: I am wondering how I get Zapier to specifically supply the cell reference (i.e, D2) instead of the cell value (the string value). I may be way off the mark here, but I feel it is close to working! Any help or guidance or discussion is much appreciated. Many thanks!!Sam

161
Troy Tessalone
Team Cavalry
Team CavalryNew
asked in Troubleshooting
Failed to create a person or organization field value in Affinity: Please select a valid list entry

Hi everyone,we are currently trying to connect Gmail with our Affinity. Every time an email with certain criteria is in our inbox, a new opportunity in affinity should be created. This step works fine, but we struggle with updating the opportunity with data in a third step. We would like to add the email adresses in the email to the opportunity. And ideally the link to the companies they belong to. Additionally add the email body as a description to the opportunity. But either get the a 422 error code. Or the opportunity can not be found by Zapier, eventhough it is in the affinity list. Any body has experience with solving this error? Any help is highly appreciated !!1

171
Troy Tessalone
fitnessking
fitnesskingNew
asked in Troubleshooting
Zap is not triggering when creating a new contact in HubSpot.

We’re running zap which should be triggered every time a new contact has been created in Hubspot. The issue that we’re facing that a lot of contacts that have been created in Hubspot havent triggered Zap hence we have plenty of contacts in Hubspot that dont go through our workflow on Zapier. It’s not the issue of creating an error on Zapier, but it doesnt trigger Zap at all hence there are no errors or issues that we can see on Zapier. Anyone had similar issues? 

221
Troy Tessalone
kevinaz
kevinazBeginner
asked in Troubleshooting
Issue when Changing column value in Monday.com from Google Sheet.

Hello there :-)I’m in need of help to make a simple zap working.I’m trying to update a number of an item in monday.com when this item in google sheet is changed. I first selected a record : ​​COL$D = 0 is the number I want to update.COL$L = 1242752333 is the item ID in monday.com - I have all the Monday ID in GoogleSheet to make it easier Here I choose the right board and searching the item by Google Sheet providing monday ID, and the number where I want to see the update happening. And here we can see that it is finding the item, but not updating the number { 4 : { id: solde, value: ”-2431” }}Instead of 0 I still have -2431.Any clue will be helpful ! Thanks a lot 

1359
ken.a
jnellyk
jnellykNew
asked in Troubleshooting
Is First Name Field not an option for Mailerlite?

I see that this person also had an issue adding a name field into mailerlite.This was 4 months ago, will this be added by zapier? Is there any work around this?   Thanks

761
Troy Tessalone
cferg54
cferg54New
asked in Troubleshooting
Failed to create an attachment in Jira Software Cloud: The app returned "Your key is too long."

everything has been working and attachments were made. Now I am getting a unknown error and can not figure out the issue. Failed to create an attachment in Jira Software CloudThe app returned "Your key is too long".Does anybody know what could be the issue? The project key is the same amount of characters as before unsure why it all the sudden does not work. 

15619
Troy Tessalone
arkkitekktura
arkkitekkturaNew
asked in Troubleshooting
Failed to create a person in NationBuilder: Error {"code":"bad_request","message":"Bad Request."}

Hi,I have a couple of Zaps that are throwing an error when testing themError: {"code":"bad_request","message":"Bad Request."}Both where working fine until recently the error started, the trigger is Webflow and it is meant to create/update a user in Nation Builder. In Nation Builder I have a custom filed called contact_form_message (see screenshot attached) Again these were working fine before, I don’t understand why they suddenly stop working. Any ideas or suggestions?

2258
arkkitekktura
utopia
utopiaNew
asked in Troubleshooting
Paid account not activated after payment, no response from support

Hi, I write to the support many times, but no answer, maybe here someone hear my voice.Ordered on aug. 4., payment ok but still not activated my paid account. I wrote to the support many times, many channels, but no answer at all.  Does anyone have any idea what can I do?

205
Troy Tessalone
A
Anonymous
asked in Troubleshooting
Airtable error: The app returned "Internal Server Error"

Hello.I'm trying to use Zapier for airtable, but when I test it in the first action,I get "Internal Server Error" and it doesn't work. How can I fix it?

273
Troy Tessalone
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