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Best answer

Failed to create a contact in DialMyCalls: The app returned “Phone is invalid”

  • 31 January 2024
  • 5 replies
  • 26 views
E
Userlevel 1

I want new EventBrite attendees to be added to our DialMyCalls account as a New Contact. When I select the Cell Phone field from the EventBrite entry, it is giving me an error when I test it. The error says, “Failed to create a contact in DialMyCalls The app reurned “Phone is invalid”.

I assumed this was a formatting issue so I setup a formatter for phone number prior to the DialMyCalls step, but I am still getting the same error. Is there something I am doing wrong? Including a screenshot of the error...

 

 

icon

Best answer by Troy Tessalone 31 January 2024, 17:39

View original

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @eric828 

We would need to see how your Zap step ‘Action’ section is configured to have context.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E
Userlevel 1

Thank you for the response @Troy Tessalone Here is a screenshot of the action…

 

 

Troy Tessalone
Userlevel 7
Badge +14

@eric828 

Try using the Formatter step to convert the phone number to 10 digits only.

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E
Userlevel 1

Solved. I took off the Formatter step and it works just fine. Thank you for offering to help.

ken.a
Userlevel 7
Badge +6

That’s awesome @eric828! A huge thanks to Troy for pointing you in the right direction!

Happy Zapping! ⚡️

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