Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I want new EventBrite attendees to be added to our DialMyCalls account as a New Contact. When I select the Cell Phone field from the EventBrite entry, it is giving me an error when I test it. The error says, “Failed to create a contact in DialMyCalls The app reurned “Phone is invalid”.

I assumed this was a formatting issue so I setup a formatter for phone number prior to the DialMyCalls step, but I am still getting the same error. Is there something I am doing wrong? Including a screenshot of the error...

 

 

Hi @eric828 

We would need to see how your Zap step ‘Action’ section is configured to have context.

 

Thank you for the response @Troy Tessalone Here is a screenshot of the action…

 

 

@eric828 

Try using the Formatter step to convert the phone number to 10 digits only.

 

 

Solved. I took off the Formatter step and it works just fine. Thank you for offering to help.

That’s awesome @eric828! A huge thanks to Troy for pointing you in the right direction!

Happy Zapping! ⚡️

Reply


Terms & Conditions