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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 7,264 Topics
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Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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7264 Topics
R
RaMeBeginner
asked in Troubleshooting
Unable to link the deal to a contact or company in my Zap.

Hello Together I use Zapier to transfer lead information from Woodpecker to Hubspot. To do this - I search Hubspot to see if the contact already exists there, and if not, I create it. - I search in Hubspot whether the corresponding company already exists and otherwise create it again. - I create a new deal in Hubspot. This all works so far. The only thing that doesn't work yet: I can't link the deal to either the contact or the company. For example, I have the Company ID from the previous Zap. But I can't find a way to add the Company ID and/or Contact ID to the deal. I can't find a field here in Zapier. Is there a way to do this anyway?Thanks in advanceRalfPS: Linking company and contact works fine. 

3
ken.a
10 months ago
C
Cwalk23Beginner
asked in Troubleshooting
Posting a row to Sharepoint Excel Sheet always fails on first try

I have Gravity Forms integrated with my Sharepoint to populate a form entry submission to a Sharepoint Excel file, but every time it tries to add a new row when it hasn’t in a day or so, the process is ‘stopped’ and it fails to populate the row. But if there are two consecutive form entries, the first will not be added to the excel sheet, but the second third etc. ones will. I believe this may be an issue with zapier not having initial access to sharepoint - could any one confirm if this might be the issue or what next steps to take? Thank you

8
ken.a
10 months ago
R
rennieBeginner
asked in Troubleshooting
Asana error: The app returned `{"message":task: Not a recognized ID}

I’m trying to set-up a Zap from Smartsheet to Asana. I am trying to do the function “Update Row” so that it doesn't keep adding new tasks in Asana each time I change a heading name or date. Essentially I want to create a Smartsheet for a project, zap all the tasks across to Asana and then have them update automatically whenever I make adjustments on Smartsheet without creating new tasks (unless I add extra rows)Below are the fields that I’ve filled out and the error message I receive.  

6
ken.a
10 months ago
K
Kyle VanBibberNew
asked in Troubleshooting
Zapier Interfaces error: Uh oh, something went wrong. «r103ka0» With a different error code each time.

I keep getting an error on all of my Zapier Interfaces form components. When trying to navigate to a page with a form component I get this error at the top of the screen Uh oh, something went wrong.«r103ka0»With a different error code each time.The form component shows “Something is amissThis component is not configured appropriately.”But any other type of component is working on the same page.

7
ken.a
10 months ago
N
nataliecstaylorBeginner
asked in Troubleshooting
Unable to send Zoom meeting registrants to list in HubSpot

I saw a similar post on this but it was unresolved so I’m asking here too.  I’d like Zoom meeting registrants to be added to a list in HubSpot. The test worked perfectly, but none of the other contacts/registrants are showing up in the HubSpot list. How can I get them properly synced?

5
ken.a
10 months ago
K
KatBlackBeginner
asked in Troubleshooting
Mailchimp error: Resource Not Found - The requested resources could not be found.

Veyr new to all this technology so need some hand holding here. I’m hung up on ‘Tag’ when adding a new subscriber to MailChimp. I’m not sure what’s needed to be included there. I only want 3 pieces of information from my subscribers - First Name, Last Name and Email. That’s what I included in ‘Tag’ (see attached) but when I went to run my test, I recevied an error message (see attached). Any guidance would be greatly appreciated!

4
ken.a
10 months ago
M
mikeggNew
asked in Troubleshooting
LinkendIn error: Failed to create a HTTP request in LinkenIn

I’m trying to create a trigger that automatically sends a linkedin request when I have a meeting scheduled. I use calendly - google suite and hubspot. when I tried to is calendly to linkedin I get a “Failed to create a http request in LinkedIn” and thoughts on the best way to do this?

3
Troy Tessalone
10 months ago
M
marcin0016New
asked in Troubleshooting
Calendar Appointment Title Ignored: Zapier only passes start, end, and attendee email

my calendar appointments are created howewer the only set of data that appears to be passed into the zap is the start and end date as well as the attendee email.  All else is ignored and the appointment name is always set to default “appointment” instead of the provided data. while testing there is no error and all data appears to be present.

1
Troy Tessalone
10 months ago
A
Andy ECNew
asked in Troubleshooting
Google Sheets to Excel Transfer Error: "An unexpected error has occurred"

Hi there, I am creating a transfer from Google Sheets to Excel. These two Apps are both used in other Zaps so I know the connect is good. When I’m at the connect to Excel step and click ‘next’. The following error is displayed. “An unexpected error has occurred” has anyone else experienced this error / have a fix?  

1
Troy Tessalone
10 months ago
M
mfreundBeginner
asked in Troubleshooting
Existing events not showing in dropdown on Add Attendees/s to Event in Google Calendar

I am trying to set up two different Zaps to add attendees to existing Google Calendar events, triggered off an Alchemer survey submission and ActiveCampaign tag update, respectively.I linked my Google account, but in both Zaps when I try to look up the event, it only shows a single recurring event, all of whose instances occurred in the past. Searching by the name of the event (or any name at all) does not produce any results.I have verified that the Google account is linked and it tested out okay. I tried using the Google event ID as suggested in this post, but it returned a “not found” error.What is going on??? Why is Zapier not showing any other events? Only one calendar event is shownAs you can see, all the instances of that event were in the past! 

1
Troy Tessalone
10 months ago
J
JUDITHESCOTBeginner
asked in Troubleshooting
Facebook Leads Ads to Mailchimp: "Email address is not valid" error

HI,I had a Facebook Leads Ads campaign set up. Initially, I wanted to send the leads to my Google Sheet, but it turned out to be impossible. So, I decided to skip that step and opted to send the leads to Mailchimp instead. The email address I'm trying to use is always the lead's email, and I've carefully reviewed everything.I recently noticed that there might be a mapping issue, which is causing me some trouble. No matter what changes I make, I keep receiving an error message saying that the email address is not valid. If anyone can help me with this issue before I decide to cancel my account, I would greatly appreciate it.

11
Troy Tessalone
10 months ago
S
ssv445Beginner
asked in Troubleshooting
Google Drive Is not Triggering New File to Specific Folder

I am trying to ping my slack, when any file is added in a Google Drive Folder.It works in test mode, when I refresh files, it shows the newly added files.But in Live Mode, it does not trigger at all.Folder is owned by me Files are added directly to folder (mp4) Files are created few minutes back and uploaded to Google Drive via Web Upload New files are listed when I test it - You can see the timestamps are also latest What else to check for ?

3
J
10 months ago
R
Rachel HarperBeginner
asked in Troubleshooting
Square invoice error: This order ID is not valid for creating an invoice. Please create a new order and try again.

I’m trying to create a zap that will connect to Square to create an invoice. I’m getting the following error: Failed to create an invoice in SquareThis order ID is not valid for creating an invoice. Please create a new order and try again. I also noticed that there is no way to put an amount or an item in the zap integration to square which I find weird… Any help appreciated

14
T
10 months ago
Institute
InstituteBeginner
asked in Troubleshooting
Unable to map date string opt-out field to boolean CRM field using Zapier.

I am creating a Zap that gets data from a marketing lead collection app. The “opt out” field in this app is a date string. If the lead has opted out the field has text. If the lead has not opted out the field is empty.I need to take that data and update records in a CRM where the “opt out” field is a boolean value. I get data type errors when trying to force the date string into the boolean field.So, how do I translate “if the opt out string is empty set the CRM opt out value to false, else set the CRM opt out value to true” into a Zap that gets me what I need?

5
Troy Tessalone
10 months ago
U
UgrowBeginner
asked in Troubleshooting
"Delay by Zapier" step is showing a "release_at" field with a timestamp but the "id" field is empty or not showing any data

Hello, I have this question."Delay by Zapier" step is showing a "release_at" field with a timestamp but the "id" field is empty / not showing any data. Is it normal, I know the id of the deal and it showed in the record I choose but it’s not showed over there. See the picture. Thanks  

1
Troy Tessalone
10 months ago
M
MorningtonWineBeginner
asked in Troubleshooting
Cannot see all Airtable fields in Lookup Field options when running "Create or Update Record in Airtable" zap

I have an Airtable base / table with many fields, name address phone etc, and it includes a formula field which is populated with the Airtable RECORD_ID() function. This is the unique field for all records in the table. The field list is displayed here and the Record_Id field is named “Zapier Key”: I also have a Zapier table that reflects as subset of these Airtable fields - including the Record_IDWhen a Zapier table record is updated, I want to update the same record in Airtable. Since I am on a free plan, I cannot do a 2-step zap, so I have to use “Create or Update an Airtable Record” to achieve this in one step.However, in the Action Step of the zap, when I try to use the “Zapier Key” field as the Lookup Field for my Airtable record, it is not available in the list of fields. In fact, very few fields of the Airtable base table are available to select as a lookup field or even a secondary lookup.  The fields that are available are as follows:Plus 1 more of the hidden fieldsIt seems o

2
M
10 months ago
Ablou
AblouBeginner
asked in Troubleshooting
Zap is adding data to all Google Sheets contained in Google Drive - even though specific ones are selected

I have several Zaps that are taking data from a FastField form submisson and adding it to a Google Sheet.Depending on a field from the FastField form submisson the zap puts the data into a specific Google sheet.Doing a ‘test’ on the Zap, this work perfectly.When actually running the Zap live the FastForm data gets added to every Google sheet that is on the Google Drive.Can anyone assist as to why this could be happening?

3
Troy Tessalone
10 months ago
K
KLDNew
asked in Troubleshooting
Lead Connector not adding Calendly contact to workflow

I am trying to connect Calendly to Lead Connector, so that:1. When someone books in a meeting on Calendly2. It adds a new contact on to Lead Connector3. This contact then gets added to a Workflow. Currently steps 1 and 2 are working however for step three it is adding a made up contact to the workflow rather than the same contact from steps 1 and 2. Could anyone advise how I fix this - it is like it has forgotten the contact for step 3. Thanks for your help.

3
Troy Tessalone
10 months ago
A
anjaaventyrBeginner
asked in Troubleshooting
Trouble updating Google Calendar events through Google Sheets - issues with search term & event setup

Hello!I am having issues in setting up my zap so that my google calendar updates the events when I update the information in google sheets.I have used these stepsNew or Updated Spreadsheet Row in Google Sheets Find Event in Google Calendar Update Event in Google CalendarI think I am doing something wrong in “Search Term” in Find Event or in the “Event” in Update Event.Can someone please explain?Thank you! 

5
Troy Tessalone
10 months ago
S
SalvaNew
asked in Troubleshooting
TikTok Ads leads not syncing to Google Sheet in Zapier

Hello, I have had a problem for a week now, my tiktok ads campaigns generate approximately 100 leads per day, which is linked to a google sheet using zapier, but I realize that not all the leads that appear in the tiktok ads arrive and I have a loss of 15-20% of leads and that is serious I need help please I am losing potential clients

1
Troy Tessalone
10 months ago
B
BSPNew
asked in Troubleshooting
Hubspot error: Required field "Role" (dropdown) is missing.

I am looking to have forms that are submitted in a Zapier interface form be duplicated and submitted to Hubspot. I have set up two versions where: 1. Form Submission Created in Zapier Interfaces → 2. Create Form Submission in HubSpot 1. Form Submission Created in Zapier Interfaces → 2. Create Record in Zapier Tables → 3. Create Form Submission in HubSpot I am able to get the Zapier form data to populate within the Zapier table, but keep running into errors when transferring the data across to Hubspot. The form data does not submit to Hubspot and I am also unable to get dropdown field data to populate at all. Please advise! Thank you in advance.

7
Troy Tessalone
10 months ago
cfalcone01
cfalcone01Beginner
asked in Troubleshooting
Monday.com error: Cannot read property 'column_value ' of undefined

I currently have a Zap set up between Salesforce and Monday so that information for an Opportunity updates in Monday when a change happens in Salesforce. General flow of the Zap:a field on a Salesforce opportunity is updates it finds the matching ID in the Monday board and updates specific fields on the Monday board to match what was updated in SalesforceThis Zap runs successfully when the ID I am matching on is found in the Monday board. However, if a Salesforce Opportunity is updated that does not exist in the Monday board, the Zap throws an error. Not every Salesforce Opportunity is going to be listed in my Monday board but I also want the system to recognize that and have the Zap stop running (rather than throw an error) if it can not find the matching record in Monday. Otherwise, it is going to throw so many errors that Zapier will automatically turn off my Zap. I thought I set up the Zap accordingly (screenshots below) but I keep getting the following error when testing Step 5: F

8
Troy Tessalone
10 months ago
greysonz1997
greysonz1997Beginner
asked in Troubleshooting
DocuSign "Create Signature Request" option missing in Zapier

Hi guys, I’m trying to create a automation that will create contract in Docusign, and populate all the perimeter that needs to be filled with the data from google sheet.  I remember for Docusign, it used to have an option under “Event” called “Create Signature Request”, but now I don’t see that option anymore. Any ideas on how to fix that?  

3
Troy Tessalone
10 months ago
A
akol groupNew
asked in Troubleshooting
MySQL error: We hit an error adding your new account authentication failed.

We hit an error adding your new accountauthentication failed: Timeout connecting to 94.199.200.207:3306 (94.199.200.207:3306). Try opening up any firewalls and ensure your device is listening on port 3306.Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more informationhow can ı solve

3
Troy Tessalone
10 months ago
R
ryanwake01New
asked in Troubleshooting
My Zap isn't pulling YouTube video tags into WordPress.

I am using a Zap that creates a new post on my Wordpress site when a Youtube video is saved to the Channel. Everything is working except the tags part. Part of what I would like the Post creation to do is pull the tags added in Youtube Studio into the Post so that I may automatically tag new posts with the appropriate tags in Wordpress. My example: I am uploading sports highlight clips to youtube and tagging the players #firstname, #lastname, #firstlast, and #playernumber as tags. Then in Wordpress I can automatically pull video posts into the players profile page without having to manually edit each new video posts that gets added. The issue is when I look at the record on the Test phase of the Zap, I don’t see a section for the Tags I am adding in Youtube. 

1
Troy Tessalone
10 months ago
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