Chatbots Used shows too many bots?

Hi ​@Bottiverstas! 👋

I’ve just checked in my own account and it’s showing the right number there, so I expect that it’s likely a caching issue 🤔 

Can you try clearing the cache in your web browser and refresh the page? Or try viewing that list of chatbots from within a completely different web browser and let us know if it shows the correct number of chatbots then? 

Looking forward to hearing how that goes!

Hi Sam! I tried all of those things, but it still is not allowing me to create more bots:

Here is a screenshot

Sorry to hear that didn’t work ​@Bottiverstas. 

Is your Zapier account on a Team or Enterprise plan by any chance? Asking as I found this note on trials of a Chatbots plan here:

It would be the same even if you’re not on a trial of Chatbots. So if you are on a Team or Enterprise plan and other members have also created chatbots then, as the limit is shared between all team members, their chatbots would also count towards the limit.

Do you think that could be the case here? If not it might be worth reaching out to our Chatbots team to get this investigated further in case it’s a bug.

Looking forward to hearing from you!

I had Team licence but I changed that to Professional in order to “free” those bots but it didn’t help. I cannot access those 2 other bots anywhere :(

Thanks for confirming that ​@Bottiverstas. In that case I’d definitely recommend reaching out to our Chatbots team—using this form. They’ll be able to take a closer look into your chatbots and account to help identify what’s causing this. 

Keen to ensure this gets sorted so please keep us updated on how you get on!