I have a paid Zapier account for which I lost the password, and the password reset email is not being sent. I am having the exact same problem as this poster:
Like Pfm23, I have registered as a free account in order to post here. I already tried whitelisting the addresses that SamB suggested in the thread above, and am still not receiving the email to reset my password. I have checked my junkmail folder.
Thank you for any help.
Hi
We sincerely apologize for the inconvenience. Since we don’t have access to any Zapier accounts here in the Community, you can contact our billing and account team to thoroughly investigate the issue with your Zapier account.
For anyone in a similar situation that comes across this and is having difficulty getting through to our Support team please select the Accounts, pricing, and billing option at the bottom of the page here: https://zapier.com/app/get-help
That will ensure your message is routed directly to the Billing & Accounts team.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.