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Question

Zap changing Stripe livemode

  • December 3, 2024
  • 4 replies
  • 38 views
W

 

I am testing an integration from to trigger a new customer in Stripe based on a Duda new member.  I have Stripe in test mode.  In Configure I have set “Use test mode date for the test sample”  to “true.”  When I test just that step I can create a customer in Stripe and when I check the data the Stripe “livemode” field is set to “false.” 

However, when I actually run the Zap with the trigger the data goes to Stripe with “livemode” set to “true” and the customer is not created.   When I re-check the action, the toggle has not changed.  It appears as if the “livemode” field is being changed to “true” at some point.

I have compared the Zap run log to the run details to show the problem—livemode should be false:

 

 

 

 

 

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • December 3, 2024

Hi ​@wfedders 

For us to have more info, post screenshots showing how your Zap steps are outlined and configured in EDIT mode with app/event selections and the field mappings visible.

For live Zap Runs, check your history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • December 4, 2024

Hi ​@wfedders,

 

Welcome to the Community.

 

If your Stripe integration in Zapier switches to live mode despite being set to test mode, check your Stripe connection in Zapier, ensuring it's connected in test mode. Recreate the Zap to rule out glitches and verify test mode events in the Stripe dashboard. Always double-check settings and test Zaps thoroughly when working with payment processors.

 

Let us know if you have further inquiries.

W
  • wfedders
  • Author
  • New
  • December 4, 2024

Adding detail:

 

Zap Setup:

 

Set to use test data:

 

Testing the Step Alone:

 

 

 

Testing the step alone works and livemode is correctly set to false.  The new customer appears in my test Stripe instance>

 

Using the Zap:

 

Here test mode is correctly set to true.

 

The Data In tab also shows test mode = true

 

HOWEVER:   the Data Out tab shows livemode = true.   The customer is not created and the error message from Stripe is: No such customer:. A similar object exists in test mode, but a live mode key was used to make this request.

So when the step is tested the livemode flag is set correctly (false) but when the Zap runs the same step shows the livemode flag set correctly (false) but Stripe reports the flag is set to true.

 

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • December 5, 2024

Hi there ​@wfedders,

You might be running into a bug here since the selected option in the “Test mode” field is not being respected by the Zap. I would recommend reaching out to our Support Team to create a bug report on your behalf.

You can reach our Support Team here: https://zapier.com/app/get-help 

I appreciate your patience and understanding.

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