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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 7,702 Topics
  • 35,775 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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7702 Topics
W
wood1e1New
asked in Troubleshooting
Failed to create a create sales invoice in Xero

HiI am trying to connect Shopify to XERO, but when I test the ZAP I get this error Failed to create a create sales invoice in XeroA validation exception occurred, Item code '-1775174068' is not valid What doe it mean, as I cannot fine ‘Item Code - 1775174068 anywhere… https://app.screencast.com/BwVa544Ol88D4 This exist in Shopify, maybe it needs to exist in XERO?  I have just changed the connection from Live accounts to Demo account as I don’t want to import anything in to the live accounts. So maybe that is the problem? 

371
Troy Tessalone
10 months ago
H
Healthy Mind LubinNew
asked in Troubleshooting
Firebase error: Domain did not match expected domain filter(s) `firestore.googleapis.com.`

Hello there,I have created a zap action that sign up a new user on my firebase project. However while testing my action i always get the following behavior:URL that firebase documentation provides: https://identitytoolkit.googleapis.com/v1/accounts:signUp?key=XXXXXerror message i always get while trying my request: "Error during execution: Domain did not match expected domain filter(s) `firestore.googleapis.com`." Observations: my other zap action works on my firebase project (create documents...) my firebase project is properly configured to allow user account creation with only mail and password i have verified my API_KEY  i am using an admin firebase project account to trigger the action which has all possible authorizations on my firebase projectAny hints to solve this issue ? After having read all documentation from firebase i am running out of ideas… Thank you for the support 

3356
Troy Tessalone
10 months ago
Vlado
VladoNew
asked in Troubleshooting
Zapier Loop is not waiting for ChatGPT to finish

Hi! I have an GSheet with the pipeline of prompts for chatGPT and they should be feed into the ChatGPT conversation after each other. For example of the simplified GSheet might look like this:ID Prompt prompt1 Calculate 1 + 1 prompt2 Add 5 to the result prompt3 Multiply the result by 3 (oversimplification, there is a prompt engineering reason I need that this way) So I’ve decided to use “Loop” by Zapier to loop through the prompt rows in the GSheet, in hope that the loop would wait for the answer from ChatGPT before it continues to the next step. After a few hours solving errors I’ve realized that the “Loop” is not waiting for the ChatGPT to finish it’s output and it right away continues to the next prompt and unsuccessfully tries to feed it into the ChatGPT conversation that is already running. The “loop” doesn’t behave like a loop but rather like a multithreading. Is this behavior intentional? Please, do you have any ideas how to create a workaround for this?   

573
Troy Tessalone
10 months ago
M
MikeinozBeginner
asked in Troubleshooting
Record not found when using the AutoTask Find Resouce

When using the AutoTask Find Resource it comes back with an error. The Resource ID id exists as I have used Postman to validate the ID and it returns the correct record. I am not sure what I am doing wrong: When I run the test I get the following.any help is appreciated.

383
Troy Tessalone
10 months ago
J
jsinger11New
asked in Troubleshooting
Trouble with Zapier not triggering threaded responses in Slack despite using filters and validation.

Hi there I have been following these instructions but can’t seem to get this to work consistently. Any thoughts? I set up a test channel and have a trigger for a new message. I then set up the filter and validation that the message is not a thread message. I then set up the filter per the instructions to only respond if it is a) a non thread message b) not a bot. Lastly, I think this is where the error comes in -- it won’t trigger a threaded response. Not sure why… any help would be greatly appreciated! 

20713
J
10 months ago
B
BaineBeginner
asked in Troubleshooting
Multiple Zaps at the same time

Hi!I have a Zap that takes about 1 minute to run the entire process. It enters and withdraws information into an airtable grid throughout the process.The Zap is triggered when a client completes and submits a form from my website.I am concerned that if multiple clients submit the form at the same time, that there may be a clash of information in the back-end.What is the best way to ensure that only one form submission is dealt with at a time? I could end up with 3 submissions at the same time, so am needing some guidance on how to work around this please.Many thanks in advance!Baine

811
SamB
Community Manager
10 months ago
F
ForsethNew
asked in Troubleshooting
Trouble with GPT adding notes to specific document and Zapier Content Reading Issue.

Hello people, I am struggling with setting up my database. I want a GPT to take down and organize my notes and ideas for my work - although I can’t seem to not make it fail. You see, I make it add it to a specific document called “Database”, and it does, it does add it to the folder, although it still thinks that it doesn’t. This is the error that is coming up: But yet, it still added it to the document.  Also, is there a way to make zapier read through the content? 

331
SamB
Community Manager
10 months ago
L
Lemon LawNew
asked in Troubleshooting
Aloware Invalid Phone Number

We have set up a Zap that triggers when a lead form was submitted on Facebook. Then a contact is supposed to be updated/added in Aloware. But, sometimes, when user have mistyped their numbers of FB lead form, aloware returns an error of Invalid Phone Number. We wanted to create a step that will send all these invalid phone numbers to a google sheet so we can still segment them or contact them other way. Is there a way to validate invalid phone numbers?

281
Troy Tessalone
10 months ago
A
ADMLBeginner
asked in Troubleshooting
Square orders created through WooCommerce: missing product data - only shows as Order Paid with no other information.

Square orders created through WooCommerce: missing product data - only shows as Order Paid with no other information.

6114
Troy Tessalone
10 months ago
R
russ45New
asked in Troubleshooting
Problems syncing all day outlook calendar events to Todoist

When using a standard zap to create a task in Todoist for a New Calendar Event trigger from Outlook, All-Day Outlook events do not get created correctly.Ideally, an All-Day event would get created with a date only, and no specific start time. Instead what happens is that the full yyyy-MM-ddTHH:mm:ssZ format start time gets used, which Todoist then interprets as starting at midnight UTC, so my events actually get created on the wrong date (day prior at 7pm, since I am US Eastern time).Timed calendar events seem to work well with the Zap.  Has anyone tackled this All Day event issue before?

181
Troy Tessalone
10 months ago
O
OCELNew
asked in Troubleshooting
Zapier doesn't recognize the folder I want it to send documents to

When it’s time to select the folder I want a document to be generated and sent to, Zapier only shows me the option to select “Zapier Connected files”. What should I do to get the generated documents sent to the correct folder?

186
Troy Tessalone
10 months ago
C
CompassionateLeadersNew
asked in Troubleshooting
Xero invoices not being emailed?

Hello!I have set a trigger so that when a customer signs up to an event on Eventbrite, an invoice is created in Xero.I *think* I’ve set it up to send the invoice to the customer by email (and when I look in Xero it does say “sent”) but in the tests I’m doing the invoices are being generated in Xero but not being emailed to the customer (meaning I won’t get paid!). I’m wondering if I’ve only set a status as “Sent” rather than it actually doing the sending part…?Is it possible to do this or do I need to manually log in to Xero and sent the invoice emails myself?Thanks!

401
Troy Tessalone
10 months ago
K
KGibBeginner
asked in Troubleshooting
Google Analytics 4 not receiving custom event data sent from Microsoft Dynamics CRM via Zapier.

Hello,I’m trying to send offline conversion data to GA4 from our Microsoft Dynamics CRM.We are capturing the GA4 client ID and saving it in our CRM when a user submits a web lead form on our website. That way, when we send this visitor a quote or they make an offline purchase we can push that data into GA4 as an event.I set up zaps using the “Send Measurement Events for an Application” trigger. The zaps have been successfully tested and have been live for over a week and showing successful zaps.Unfortunately, when I look at the log of events in GA4 -- I don’t see any records of these custom events. The screenshot below shows that I am trying to send an event titled “weblead_purchase”. In GA4, this event isn’t listed in the events report and no measurements are seen.Wondering if anyone knows a fix for this!  

2603
SamB
Community Manager
10 months ago
M
marianorenteriaBeginner
asked in Troubleshooting
Are the WIX triggers working?

I’ve in a Zapier account multiple WIX accounts, and I need the form submissions.I’m not getting any new submissions.

883
SamB
Community Manager
10 months ago
S
SpectrumDanNew
asked in Troubleshooting
Pipedrive only allow ZAP to run once

I am creating a ZAP for Pipedrive- When an organisation- Filter in place to only run when 2 specific fields have certain information - Run the Zap- Create an activityIs there a way to tell the ZAP to not run again for this completed form in the futureThe form may have other fields updated, in the future, but at this point the zap still runs as all matches are correct, but it only ever needs to run ones per customer

142
Nate
10 months ago
annasimpson123
annasimpson123New
asked in Troubleshooting
Failed to create an enrollment in Thinkific: Error from halted execution

Hi there, I am trying to create a simple zap between leadpages and thinkific: anyone who buys a course on leadpages to enrol in the course on thinkific, and the test on thinkific step keeps sending an error which says: Failed to create an enrollment in ThinkificError from halted execution:

473
Troy Tessalone
10 months ago
Englander
EnglanderBeginner
asked in Troubleshooting
Looping by Zapier Interface Issue: Actions not grouping as expected

Im using the “looping by zapier” action. The interface for it is different to what I remember.Previously when I added the action, it would create a group of all the other actions I wished to loop. Now, it does not group anything or visually it does not look that way?  

216
Troy Tessalone
10 months ago
J
Jay_MistryNew
asked in Troubleshooting
Google Sheet Zap not firing even after the test has been successful? Google sheet to Go High Level

I’ve created a Zap from Google Sheets to Go High Level CRM to update contact records when a curtain field in the spreadsheet contains a value.  I have checked API connection to o High Level. When I edit the zap and run the test it works, all steps are successful and the contact is updated. But when I publish the Zap and new data is added int0 the spreadsheet nothing happens, it does not even fire.Can anyone assist?  Thanks  Jay

981
Troy Tessalone
10 months ago
B
Ben MNew
asked in Troubleshooting
Failed to create a contact in Zoho campaigns

Hi there, I have created a Zap that pulls submissions from a Gravity Form embedded in a Wordpress site. I set up and tested the Zap and it ha been pulling data through from the Gravity form into a Zoho Campaigns list. It has generated an error with some of the most recent submissions to the form:I have gone through the elements of the Zap and check the fields in the Step Details and they are correct. I ran the test again and encountered the same error.  I created a new zap and was still encountering the same error.  I added a new entry to the form to test and this was pulled through correctly.  Does anyone have any idea why some of the entries are being pulled through and added to the Zoho Campaigns list created? Thanks so much!

101
Troy Tessalone
10 months ago
A
AshleyMorrisBeginner
asked in Troubleshooting
Unable to create new Jira issue with formatted description

I am creating a new Jira issue from an O365 email.  For the Description field I am using the Email body which has HTML Tags.  Here is my experience:    Pass HTML email body direct to the Jira Description All HTML markup is visible (very messy) Use Text formatter to remove HTML Tags Looks great in Zapier, but in the Jira the new lines are removed.  Everything appears on one line! User formatter to replace new lines with either \\ or \n, (trying both markdown and standard formatting values), Either \\ or \n is visible in the description, all on one line again! Use Text formatter to convert the HTML to markdown The description is created with all Markdown visible.  It looks like Jira is trying to do some form of predictive formatting, as some email bodies (stripped of HTML) used to create the Jira description do show up with line breaks, but these breaks have big spaces (multiple empty lines added for every new line), which is almost as bad.  If I edit the description from wit

214812
SamB
Community Manager
10 months ago
mixelpix
mixelpixBuilder
asked in Troubleshooting
Gmail connection: Access blocked

Any idea how and where to troubleshoot this connection block on the Google admin side of things?Access blocked: Your institution’s admin needs to review ZapierYou can't access this app until an admin at your institution reviews and configures access for it. If you need access to this app,Error 400: access_not_configuredFor some context, the “institution” is a bsns organization I support.  We recently added a .org Google organization workspace to complement the .com services & operations.  The .org is an online shool - so possibly there are some tighter restrictions for third-partry apps, but I can’t even find where to apprve the request I sent :( Thanks!

79615
SamB
Community Manager
10 months ago
W
Wellow123Beginner
asked in Troubleshooting
Issue with loop starting over the zap

Hello, I have a zap that has branches. In the 1st one I have a loop, at the end of this branch a filter, to only continue if it’s the last loop iteration. The issue here is that at the first loop, the filter stops the zap, and trigger another run…It means that my zap will run twice if there are two interation, instead of having 1 run and the iteration in it.Each step before the loop are duplicated…Here are some screenshots. 

1544
W
10 months ago
L
lfiddNew
asked in Troubleshooting
Alexa not recognising Zap trigger phrase

Hi,I have my first Alexa and I’m trying to automate some basic tasks with Zapier.I’ve set up a zap which works when tested from my desktop but when I try to use Alexa she does not recognise the trigger phrase and keeps suggesting I change it. I’ve changed it a few times and tried again but keep getting the same result.Any ideas as to what could be causing this? 

12310
Troy Tessalone
10 months ago
S
SpicebreathNew
asked in Troubleshooting
Pipedrive - Create Activity that links to a Lead

I’ve managed to get all of the steps working in my Zap, but the main thing I need is for the activity I create to be linked to a lead in Pipedrive. The only option it gives is a Deal (see screenshot), instead of Lead. Is this simply not possible? I’ve tried to use the Lead ID in the Deal Field but it does not work.   

823
Troy Tessalone
10 months ago
K
KevinDaxBeginner
asked in Troubleshooting
Cannot sent Email with Gmail

Hello,I noticed today that several of my Zaps are no longer working. I haven't changed anything here for weeks - but they worked when I created them.Unfortunately, I can't find the error either.Data is collected via Airtable and Stacker, which should then be sent in an email via Gmail.Unfortunately, I now have this error message Failed to create a send email in Gmail'NoneType' object has no attribute 'name'Here are a few screenshots of the Zap. As I see it, all data is found - I don't understand what I'm doing wrong.Does anyone have any tips?Thanks!   

1145
Troy Tessalone
10 months ago
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