I have a Zap set up as follows:
Seems to work effectively, and pretty quickly. Unfortunately I always see at least two events in outlook (the event is duplicated).
I only have this one Zap creating anything in Outlook / MSFT Office.
Any clues as to why it may be duplicating?
Best answer by Troy Tessalone
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Hi
Good question.
We would need to see detailed screenshots with how your Zap steps are configured to have context.
Check your Zap Runs to see the timestamps and DATA IN/OUT for each Zap step to help you trace and troubleshoot: https://zapier.com/app/history/
Hey Troy. Thanks for the quick help. I’m new to Zapier, so I appreciate it. Okay - so I looked at the app history and it appears that it is only sending 1 new event to Outlook per trigger. So I wonder if it’s a Microsoft problem??
Also - My outlook is on an Office 365 account. Do you happen to know if I should be writing calendar events to Microsoft Office 365 or “Microsoft Outlook”? Both are in the list. Not sure what the difference is. Thanks again.
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We would need to see screenshots to have more context about the duplicate events in the Calendar.
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Can you provide screenshots that show examples of duplicated events in Outlook?
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Could the duplicates be from manually testing the Zap step?
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Also, the GCal trigger is for new or updated events.
That means the same event could trigger the Zap as a new event and later as an updated event.
Would this mean if someone responded/accepted the event - that would count as an “updated event” and it would added it again? That might be what is happening if so. Maybe I should just change it to “new” only.
Thanks again.
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