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Question

Microsoft Outlook Error on Event

A

Hi Team,

We are encountering an unexpected error when creating or updating events in our system. Below are the details:

Flows Affected:

  1. Event Creation SFDC → Outlook Event 
  2. Update (Date Change) SFDC → Outlook Event 
  3. Update (Agent Change) SFDC → Outlook Event 

Error Details:

Error Message 1:
Getting Outlook error - The specified object was not found in the store.

Error Message 2:
Unable to retrieve the list of events: The specified object was not found in the store.

Could you please assist in identifying and resolving this issue? Let me know if any additional information is required from our side to facilitate troubleshooting.

Looking forward to your guidance.

 

Did this topic help you find an answer to your question?

2 replies

P
  • PavelZZapier Staff
  • Zapier Staff
  • 5 replies
  • January 2, 2025

Hi ​@AudreyLwddd,

It sounds like the issue might be related to the From Email address in your Outlook step.

To send emails from a shared email address, the connected Outlook account needs to have permissions to send emails as the (shared) email address. It may be that the account lost these permissions.

Please ensure the account has the necessary permissions, and let us know if you continue to encounter these errors.

Pavel Z
JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 2350 replies
  • January 6, 2025

Hi ​@AudreyLwddd,
 
We just wanted to see how everything is going with your Zap. Did Pavel's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Reply


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