I am trying to send an email when a new Stripe subscription is created. I attempted to achieve this by adding an if condition to check if the new subscription status is active. However, the automation doesn’t work. When I test each step individually, they all function correctly: the first step fetches the latest subscribers’ data, the second step meets the if condition, and the last step sends the email. Is this the correct way to add a condition?
+6Hi there
Welcome to the Community! 🎉
Before we dive deeper, could you please try reconnecting your Stripe account? After doing that, turn the Zap off and then back on. Finally, create a new subscription in Stripe to see if the Zap triggers properly.
I’ll be keeping an eye out for your response!
+6Hi
We just wanted to see how everything is going with your Zap. Did Ken's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
We're looking forward to your response.
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