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15740 Topics

S
Sigurdur130Beginner
asked in Troubleshooting

Zap triggers when it shouldn't

I manage a list of students and courses in Airtable and use Mailerlite for email marketing. I have two zaps connecting AT and ML:When a student joins a course, add them to the relevant ML group. When a student leaves a course, remove them from the relevant ML group.Each Zap watches its own “last modified” field, and each “last modified” field is watching its own linked field.The problem is that when a student joins, the ‘add to group’ zap fires - AND the ‘remove from group’ zap fires. I can’t for the life of me figure out why.I’ve checked and double checked the AT fields and that the Zap triggers are definitely connected to the right fields, and I’ve tried reconnected my Airtable to Zapier. Nothing.Any ideas out there?

5
S
1 hour ago
P
podcastpartnershipBeginner
asked in Troubleshooting

Passing media file from Dropbox to Descript giving 400 Error.

I am trying to pass an audio file saved in a previous Dropbox Action, as an input to request a transcript in a Descript action. When I try the Descript step, I get the following 400 error:  Error from halted execution: The file pointed by the URL does not seem to be an audio file (Content-Type of https://ucf570eb91d679d62051ae4a9b17.dl.dropboxusercontent.com/cd/0/get/B2Fz76sGvL6Zaq-QWW-PM84rQWADjpL2tkTl8FOl-5szK7QmWKDB5iVVHxx6X8b4WrP5zpjEK3gLJFLEKgc8SXGFj2SRPwmul1EvJ6ytWNauCp2DHtEScrsoWNnaQn96K0zgP3vOzCN3Bq_BwYgI87btKUgxY9dz10h8h861JK1Qw03f9reUOFD7FZZ7S0sqlO0/file was application/json) I confirmed that the link does lead to an MP3, and have tried multiple file link fields from the Dropbox step but all return this error.  Any ideas?    

12
fieldnoise
1 hour ago
michael291
michael291Builder
asked in Troubleshooting

Error: The form could not be saved due to the following errors:: mail:

Hello, I am trying to find or create a new contact in Bexio (bexio.com). The Zap suddenly stopped working and I receive an error: Error: The form could not be saved due to the following errors:: mail:I could not find any details about this error. What does this error mean and how can I fix it? Thanks for help, Michael

0
michael291
2 hours ago
TW_unknown
TW_unknownNew
asked in How Do I

Cannot properly set a body to make a post request to Stripe

As in title, I cannot set a proper body using api request beta to stripe.Could you tell me how to properly set a body?I attached two photos below. 1st photo was the request I made from Zapier, and second photo is the log from stripe. From yellow part I drawed, there is no body sent to stripe. What did I miss?   

10
Troy Tessalone
3 hours ago
Inan
InanNew
asked in Troubleshooting

Mural to Notion database entry

Hi, although it seems that new sticky notes in Mural are recognised by Notion and a new entry to a Notion database is made, the contents (text) from that sticky is not recognised. When testing the zap, before publishing, the sticky note with its properties are found, except for the text:Your help is much appreciated :)

0
Inan
5 hours ago
Y
yhuntNew
asked in Troubleshooting

Attendees not showing on Google Calendar invite

HI, wondering if anyone has the same issue here. We are trying to add attendees to an existing Google Calendar invite through Zapier. However, not all the attendees are showing up on the invite although we have success logs for all of them. Not sure if our guests do receive their invites in this case? Many thanks.

0
Y
5 hours ago
Rachael S
Community Manager
Rachael SCommunity Manager
posted in How Do I

About "How Do I"

Welcome to “How Do I…” in the Zapier Community 👋. Since you’re here, we want to provide some clarification to the intent of this part of our Community. (For those who have been here a while, this used to be our “General Questions” forum!).  What fits in How Do I..:  Anything and everything Zapier Basics All of the app(s) questions you may have Confirming if Zapier can do what you’re looking for Looking for help with building a Zap that you don’t know how to put into words. We like those ones especially.  Some stuff that is better suited elsewhere:  Troubleshooting is a great place if you are looking to get insight on an error message you are seeing or to explore if a workaround exists.  Code by Zapier app, where you can write custom Javascript or Python code (post here instead) Webhooks by Zapier, where you can send data to a specific URL (post here instead) Zapier platform/developing an app integration (post here instead) Tips/tricks that you want to share with the Comm

10
Dynox
12 hours ago
Ali macca
Ali maccaNew
asked in How Do I

prompt openAI from new record in an airtable column

Hello. I have an airtable table set up and I would like to trigger an openAI prompt/completion when a new record is added to a column titled "Job Description". I have linked the correct base and table. But in the prompt input for openAI I don't get the option for the column in the drop down. I tried linking it by using {{'Job Description'}} but it shows a little !Job Description badge and when run pulls in no data . However if i select a populated cell the prompt triggers and returns data as expected? Any help would be awesome.🙌

0
Ali macca
12 hours ago
onlineuniverse
onlineuniverseBeginner
asked in How Do I

Disable the file download permission in Google Drive

# I have zap to copy the zoom recorded file to Google drive# Once it is copied to Drive, want to update the permission from Checked to Unchecked  as shown belowCan you point to right solution for this problem

8
onlineuniverse
16 hours ago
When Jess Zaps
When Jess ZapsBeginner
asked in Troubleshooting

Zapier Paths Performing Only One of the Two Actions

Hi Everyone! I have some conditional actions that should be working like this: Lead fills out a form and gets added to our Google Sheet A Google Sheet “Lookup” of the phone number is performed to see if the lead has previously contacted us before If they have not contacted us before they get an initial welcome text (new lead text) If they have contacted us before, they get a follow up text about the new thing they’ve inquired about (existing customer text) SEE BELOW WHAT’S ACTUALLY HAPPENINGEveryone is getting the “existing customer” message and I’m not sure why. I’m wondering if I’ve accidentally created a loop of some kind.Anyone know how I can fix this?I wonder if it has anything to do with what I have selected below: 

4
When Jess Zaps
18 hours ago
interim slc
interim slcNew
asked in Troubleshooting

Docusign issues

I have a Zap created that triggers when a contact in pipelinepro books an appointment that should trigger off a Docusign Template for signatures.  It worked yesterday but is not working today and says Could not create signature request: INVALID_USERNAME_FOR_RECIPIENT: The user name for the recipient is invalid. The user name is invalid for recipient.  When creating a template I see nowhere to create a username, only a Role which was selected in the Zap settings.  I don’t know what to do and am especially bugged that it works and now doesn’t work.

0
interim slc
20 hours ago
MisterSilver
MisterSilverNew
asked in How Do I

Can I send email subs from Klaviyo to a Facebook customer list?

Is this possible? I’d essentially like to have my FB Customer List get constantly updated from Klaviyo.. Thanks

7
Troy Tessalone
20 hours ago
artandsoul
artandsoulNew
asked in How Do I

Create a filter based on a specific meta field from Stripe Event

I am trying to setup a filter on a stripe new subscription event.Under Filter setup & testing, I am not seeing the field I need to test for.I suspect not all transactions with have this meta field. How do I select the ‘only continue field’ if that meta field is not included in the sample data?Thanks 

0
artandsoul
20 hours ago
U
User ServicesBeginner
asked in Troubleshooting

Jotform getting “502 Server Error” throttling errors

I have multiple Zaps that integrate JotForms with Trello. These were working as expected a week ago. Then, I started getting multiple “502 Server Error” emails, which I have gotten in the past when Trello/JotForm have been down temporarily. However, I’ve been getting them every day for the past 5 days or so, but I didn’t see any failed Zaps. Then, this morning, I received a new error email with this message: “Trigger partner failure: ('Jotform throttling https://zapier.api.jotform.com/form/90435131864152/submissions?orderby=created_at%2CDESC&limit=100', 60)” I went into the Zaps and it said I needed to reconnect my JotForm account, which I did (no changes have been made to my JotForm account or Zapier account). After I reconnected my account, I went to the next step to make sure it was working properly. However, now I am getting the error below when trying to select a form as a trigger:  Any recommendations for this? Like I said, we have not made any changes to our account as far a

72
denispaghetti
21 hours ago
forbyus
forbyusNew
asked in How Do I

Any way to make GCal Start Time Pretty and End Time Pretty... prettier?

GCal ‘Start Time Pretty’ and ‘End Time Pretty’ send somewhat ugly, redundant time formats, especially when used together. They put a 0 on the front-end of single digit hours EVEN though they also put PM or AM on the backend (i.e. it’s not military time). Fwiw would also be nice to be able to make PM and AM lowercase so the times stand out more. See screenshot.I didn’t see in the Zap’s settings or Zapier’s settings. Is there any way to do this?I’m using Zapier to sync GCal with Todoist. Yes, I know there’s a native integration but putting meeting times in the title of a to-do instead of a Due time allows me to reorder them in my Today view. Might seem small, but we’re talking about multiple meetings showing up in my Today view every day. Any help is appreciated.

8
forbyus
21 hours ago
proyectplas
proyectplasNew
asked in How Do I

drive-docparcer

como puedo lograr conectar drive con docparser para que docparser extraiga datos puntuales de documentos pdfs alojados en drive y con esos datos, el documento se renombre con esos datos y luego el documento se mueva a otra carpeta?

0
proyectplas
21 hours ago
spoket
spoketNew
asked in Troubleshooting

Failed to create a prompt in OpenAI: You exceeded your current OpenAI API quota, please check your OpenAI plan and billing details.

Hi, I want to set up my first AI zap with OpenAI’s API, but keep on running into the same error: This is despite that I have a paid OpenAI account. On the website, it says I have a bunch of usage left, so I don’t understand what I’m doing wrong.  I’ve also tried to generate a new API key already & re-sync the account with Zapier.Appreciate your help!

14
christina.d
Community Manager
21 hours ago
trav
travNew
asked in How Do I

Test is successful but doesn't work/trigger live

Hi there, i’ve set up some gravity forms Zaps and the tests work perfectly and as expected. The zap or trigger doesnt seem to be working to zap gravity form info to Google Sheets, however.

5
Troy Tessalone
22 hours ago
tanyapeila
tanyapeilaNew
asked in Troubleshooting

Slack Workflow Builder Fix

“If you have a current Slack Workflow already started that includes Zap steps, we recommend you delete and recreate these steps. “ Which part of this needs to be deleted and recreated? I am super unhappy with the solution. We have over 150 of these that have to be fixed.  

3
Troy Tessalone
22 hours ago
LucaRe
LucaReNew
asked in How Do I

Keep information in memory on ChatGPT

Good morning.I have a question about using the ChatGPT integration and what it can do for me. My goal is to recreate the fine-tuning process on my own using ChatGPT, until I can take advantage of the OpenAI integration with fine-tuning.I noticed the Memory Key field in the settings and thought it might be used as constant information for ChatGPT to consider (a type of on-the-go fine-tuning). However, this isn't the case.Here's what I need: for ChatGPT to remember a set of basic information during each step of my Zap, much like it does during live chats. This would help me obtain more precise answers. I could include this information in the prompt each time, as I'm already doing with the OpenAI integration, but this would use up tokens and fragment the request with many different prompts.Can you tell me how I can achieve this goal? And, more importantly, could you explain the real difference between ChatGPT and OpenAI integrations?Thank you very much for your help.

3
TuibSaim
22 hours ago
A
AshleighDLCBeginner
asked in Troubleshooting

How does "Update Spreadsheet Row(s)" in Google Sheets work?

I’m confused about this action, which I think is relatively new. It says, “Update one or more rows in a specific spreadsheet (with line item support)”, which sounds great, but then in the set up it requires you to pick ONE row to update.   I have tried entering a range (2-4), which creates an error saying that no data (row) was found that matched. I have tried entering the rows with commas separating (2,3,4), which results in it updating row 234 (I got the same result when I tried entering the rows with spaces separating them). Is there something that I’m missing here? How does this action update multiple rows?

1
Troy Tessalone
22 hours ago
groovywriter
groovywriterBeginner
asked in How Do I

need to pull Chatbot survey data to Google Sheets tally

Hello! I’m super new with creating Zaps. I stumbled upon using a Zap to help me accomplish pulling my survey data from Chatbot into a Google Sheet.My survey is working but I don’t know if I have the Zap set up correctly. My trigger is New message in Chatbot. Action is Create spreadsheet Row in Google Sheets. I’ve used the attributes in Chatbot to match up with my column headers in my Worksheet. When I run a test and fill out the survey, the Google sheet doesn’t contain survey data. I can run a Zap test and the Worksheet puts my field attributes in the cells, it appears my Zap is set up correctly. Do I have the wrong Trigger or Action set? What am I doing wrong? Thank you. 

8
groovywriter
23 hours ago
A
ababab608Beginner
asked in Troubleshooting

Email to Email Zap kicking off when there is no new attachment

Hi, I have an email to email zap that is set to trigger on a new attachment, then action is to send an email with that attachment somewhere else. I have 103 of these zaps built.The emails will come in only one time per month. However, all of my zaps randomly kicked off today (3 days after the last time they sent). Does anyone know what might have causes this? An example of one of my zaps is copied below. All of the zaps I have built are identical to this one.    Thank you!!

0
A
23 hours ago
Controller de Op. y Gestion
Controller de Op. y GestionBeginner
asked in Troubleshooting

Zapier error in the test

I’m trying to create a zap in Zapier but it show me this error in the testing 

2
Controller de Op. y Gestion
1 day ago
F
FahadBeginner
asked in How Do I

How do I create a 50/50 split or Divide things equally in Zapier

I have a Form to Pipedrive Zapier automation, and I want to assign each lead to one of two contact owners randomly. Can Zapier split the leads evenly between the two owners?

2
F
1 day ago
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