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Question

Shopify error: Unable to pull inventories, error while retrieving, can't read properties.

  • 26 July 2024
  • 8 replies
  • 35 views

Hello,

I'm looking to set up an automated tagging system in Shopify for our products. Here's what we want to achieve:

  1. Automatically add the tag 'Not-Advertisable-OOS' to products when ALL of the following conditions are met:
    • Total inventory is less than 6 units
    • Product status is active
    • Product is available in the 'Online Store' sales channel
  2. Automatically remove the 'Not-Advertisable-OOS' tag if ANY of the above conditions are not met.

This system would help us quickly identify active, online products with low inventory that we may want to exclude from advertising.

Can you please advise on how to implement this automatic tagging system? Is this possible or would we need to use an app or custom code?

Any guidance or suggestions would be greatly appreciated. Thank you for your help!

8 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @MWF 

Try using 2 Zaps with the different conditions.

Try using a Filter step: https://zapier.com/apps/filter/help

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Hi Troy, 

 

Thanks for the response. I’m still pretty new to Zapier and didn’t know that was possible.

 

Could you please take a look into this, why this is showing up?

 

Thank you

 

 

Troy Tessalone
Userlevel 7
Badge +14

@MWF 

For us to have context about the error, post screenshots with how your Zap steps are outlined and configured in EDIT mode.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Hi Troy, 

 

Please see screenshot here.

 

I’m trying to do a test on our Shopify store but it’s giving me this error.

 

Should we do a test order first? 

 

Thank you

 

 

Troy Tessalone
Userlevel 7
Badge +14

@MWF 

Help articles for using Shopify in Zaps that may provide guidance: https://zapier.com/apps/shopify/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Thank you Troy, will look into this.

M

Hi Troy, 

 

Found the reason why it didn’t work. It should have been ‘Updated Product’ not ‘Updated Inventory’

 

Would like to ask if there’s a way to not completely overwrite all the existing tags?

 

Thank you

 

 

ken.a
Userlevel 7
Badge +6

Hi @MWF,

I’m jumping in to see if I can help!

It looks like there isn’t a way to not completely overwrite existing tags at the moment. I recommend reaching out to our Support Team to create a feature request on your behalf.

You can reach our Support Team here: https://zapier.com/app/get-help

Hopefully, this helps.

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