Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I currently have an automated Hubspot workflow (within HB) that will create an Asana ticket when moved to X pipeline. These tickets are submitted by our customers or service team assisting clients with troubleshooting issues. The tickets need to be escalated to our engineering team who work out of Asana. Currently, the feed is one direction and I need Zappier to help me bridge the discussion had within Asana and post that to the associated Hubspot ticket. 

How do I add comments made in Asana to Hubspot?

 

I need to understand how Hubspot and Asana look up their ticket IDs and what is needed to create a new Note in Hubspot.  Is what I’m looking to do achievable using the automated Hubspot workflow or do I need to tell Zappier to create the tickets in order to accomplish what I need?

 

 

Hi @malvarez 

Ideally, when the HubSpot ticket is created, then Asana Task ID is set in a property on the HubSpot Ticket.

Then you can use this Zap action: HubSpot - Find Ticket

That will return the HubSpot Ticket ID to use.

 

 

I don’t believe you are able to set the Asana Task ID a property on the HubSpot Ticket. If so, could you please share the instructions? 

 

What’s the recommended property that I use to Find the Hubspot ticket? I have Ticket ID selected, what alternatives do you recommend?

@malvarez 

How to create custom properties in HubSpot: https://knowledge.hubspot.com/properties/create-and-edit-properties#create-a-custom-property

Hi @malvarez,


We just wanted to see how everything is going with your Zap. "Did Troy's idea work for the job?" If you need any assistance, feel free to reach out. 

We're happy to address any concerns and assist you.

Honestly, no the answers I’ve received are vague and not helpful in guiding me. I think there’s also a lack of understanding of the limitations of each app (in this case Hubspot and Asana) which makes the middle man Zapier limited to very, very basic functions. 

If I could get access to a screenshare or call with someone to help me understand how you recommend accomplishing what I need that’d be great!

Hi @malvarez,

Unfortunately, we are unable to do screen share or calls within the Community. If you're on a paid plan, you can access Support options in Zapier here: https://zapier.com/l/support. 

If you need more personalized help, I recommend reaching out to our Zapier Experts here: https://zapier.com/experts.

Hopefully, this helps.

Terms & Conditions