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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 2,750 Topics
  • 12,462 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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2750 Topics

J
Jeff ManteNew
asked in Troubleshooting

How to fix this error "Missing account_id key"

I am trying to integrate Calendly with another app. However, when I test the action, it popped up this error “Missing account_id key”. Anyone here knows how to fix this error? Thanks in advance.

1
Troy Tessalone
4 months ago
C
Clickfunnel Set up TriggerNew
asked in Troubleshooting

We couldn't find a contact

I am trying to integrate clickfunnel with salesforce. Throwing an error “We couldn't find a contact” 

1
SamB
Community Manager
4 months ago
S
StegBeginner
asked in Troubleshooting

Invision error: We hit an error adding your new account authentication failed: The app returned "2S290/6".

As the title states, I’m trying to connect an Invision Community forum to Zapier. It’s not working. I’m running the latest version of Invision (v 4.7.6). This is the error I get:We hit an error adding your new accountauthentication failed: The app returned "2S290/6".Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more informationI don’t see any errors in the apache logs. The site is too busy for me to easily determine if Zaiper is hitting the access logs. This is the error I see in the Edge (Chrome) console. Zapier errorAny ideas what might be happening?

9
SamB
Community Manager
4 months ago
J
jrc2228Beginner
asked in Troubleshooting

Google Form error: The app returned `{"message":"Unable to fetch custom fields for this project. Status 400

I want a google form response to trigger a new Asana project AND new tasks within that project. Is this possible? I tried to add a task creation zap to my existing project creation zap, but I’m getting an error.The app returned `{"message":"Unable to fetch custom fields for this project. Status 400: {\"errors\":[{\"message\":\"project: Not a Long: FB Ad - Test Form Response - 02-03\",\"help\":\" Above “FB Ad - Test Form Response - 02-03” is the title I assigned to the project that is created through the initial zap. Each new form response will need a unique project title.Is it possible to create both an asana project and a set of tasks (or at least 1 task) using a zap?

14
SamB
Community Manager
4 months ago
C
Chris CBeginner
asked in Troubleshooting

Trigger test can't find new Evernote reminders

Hi,I’m trying to set up the integration between Evernote and Google Calendar where a calendar note is created for a new reminder in Evernote.However, when I test the trigger it says it couldn’t find a new reminder, no matter what I try.I have changed the trigger to ‘new note’ and that works, so I assume the connection is OK. I’ve also set the trigger to all notebooks, rather than the one I want to use but that still doesn’t work.Is there anything I could be doing wrong? Or any was the debug the issue? All I want to do is have reminders show in my Google calendar.Thanks in advance for any help.Chris

11
SamB
Community Manager
4 months ago
M
Melanie BondoBeginner
asked in Troubleshooting

Unable to choose an event when updating an event in Google Calendar

Moderator Note: Split from this topic:   Hi Warren! Can I confirm that I’ve understood the issue? In the update event step, when you use the dropdown list for the Event, there’s nothing there? There’s nothing in the area that the arrow is pointing to in this screenshot? If that’s the case, then you’re right that it’s because the event needs to have been recently created for the Zap editor to pick it up.  Another way that you can choose a specific event for the Zap is to use the ID of the event in the ‘Custom’ tab in the dropdown menu. To find the event ID, clicking edit on the event in your calendar, when the edit tab opens the ID is in the url. It’s the string that starts after https://calendar.google.com/calendar/r/eventedit/ In this example, the Event ID is the text that starts ‘MmZu’. When you’re copying the ID from the url, make sure that you only include the string of letters and numbers, stop if you hit any punctuation, so the ID in the example above ends with ‘jb20’   When you

10
SamB
Community Manager
4 months ago
T
trulyNew
asked in Troubleshooting

My test is failing when filtering out the "Phone Call ID" even when it exists

I have a Zap that’s trying to filter out content when the text starts with “Phone Call Id: “. The text in the screenshot clearly starts with “Phone Call Id: “ so why would the test keep failing?   

4
A
4 months ago
S
ShelNew
asked in Troubleshooting

My Zap doesn’t give me an email option to find the email address for the contact in HubSpot

Have spent two days trying to figure this zap out! It seems like it should be simple so I don’t get why it’s not working!! When a deal is moved to certain stages I want Jotform to send a form, but for some reason I cannot see the field to assign the email address in Hubspot. It doesn’t give me an email option to find the email address for the contact in Hubspot. Any ideas would be greatly appreciated! 

9
Troy Tessalone
4 months ago
C
ClaireMNew
asked in Troubleshooting

Error: Failed to create a subscriber in Campaign Monitor

Hi I am trying to test adding a new subscriber from Bigcommerce (trigger when an order is placed) to Campaign Monitor as a new subscriber. This test has worked fine but when I added a new custom field it returns this error:  Failed to create a subscriber in Campaign Monitor('Campaign Monitor throttling https://api.createsend.com/api/v3/subscribers/cc165e3b10c549939897f2ab4848cbca.json', 60) I have tried removing the custom field and this doesn’t help either. Does anyone know how to fix this? All the fields have the correct values in them. 

2
chanelle
Community Manager
4 months ago
R
Ricardo AlvesNew
asked in Troubleshooting

Zapier need admin approval

Hello Guys,When I try to connect outlook with Zapier I got a error saying that I need admin approval,As I am admin I inserted my admin credentials and prompt a message to consent all permissions (I did it)In azure AD (enterprise application) I already “Grant admin consent”After all that consents and grants when I try to connect with my “normal” account I still got that message saying I “need admin consent” To be honest I do not know what should I do moreAnyone Can help me? Thank you so much

3
Liz_Roberts
Community Manager
4 months ago
M
mblooreBeginner
asked in Troubleshooting

forwarded email doesn't trigger.

I have a yahoo.com email address, which is forwared to gmail. Setting up a trigger on yahoo.com fails. On my gmail accout it succeeds, and so do the tests, but when a real forwared email comes in to gmail nothing happens. Is this fixable? The default titles are “Send a message in SimpleTexting when new email matching search in Gmail” for the trigger, and “Send SMS in SMS by Zapier” for the action. The trigger is a partial match on the subject line.

3
Troy Tessalone
4 months ago
R
robiNew
asked in Troubleshooting

Twitter tweet @ link or photo

hi there i wanted to use zapier to automatically send tweets which have @, link but when zapier tweets my tweet it automatically deletes any link or @ in the text is there any fix or help.

1
Troy Tessalone
4 months ago
M
MarcusAureliusNew
asked in Troubleshooting

Zap Sequence Breaks (& Stops Entire 45 Step Zap For Every Recipient) Every Time Someone Unsubscribes via Twilio with an SMS STOP Message

Using Facebook Lead Integration, we ingest email and phone number parameters.  At some point in the 30 day sequence of “SMS texts” (these are educational texts), if an active recipient “Unsubscribes” from the Twilio texts with a STOP Unsubscribe message, the Zap sequence doesn’t know this and continues to ATTEMPT to send texts to the recipient based on their position in their respective 30-day sequence. At a certain point, the Zap STOPS all executions for all SMSs for every active recipient in the sequence with the ERROR message: Attempting to send SMS to an unsubscribed recipient.  What is the solution/workaround to integrate the “unsubscribe” signal back to the active Zap so it opt outs the “unsubscribed” lead rather than continuing to send to it - thereby breaking the entire zap for every lead in the active 30-day sequence? This is very frustrating. The same happens for non-validated phone numbers. 

3
SamB
Community Manager
4 months ago
G
GrantCoderNew
asked in Troubleshooting

Trouble Creating Zap to link Quickbooks Data with PandaDocs Template

My Boss has tasked me with connecting our Intuit Quickbooks invoices (and their product and billing info) with our PandaDoc template so that the data will appear on our custom invoice document. This is necessary because we must display lengthy terms and conditions on our invoices to customers. We also want to centralize and organize our invoices with QB, so that the data can be auto-filled into the PandaDoc Template for future transactions. I have built out the ZAP as shown in the attached screenshots, yet the ZAP does move or do anything with PandaDoc after I press New Invoice on Quickbooks. How do I remedy this?

1
shalgrim
4 months ago
A
ababab608Beginner
asked in Troubleshooting

Amazon S3 error: We hit an error adding your new account, authentication failed

Hello! I am attempting to setup a Zap that triggers off of a new file getting added to an existing S3 bucket. The bucket is owned by my client, and they have set everything up on their side and provided me the Access and Secret Access keys to the bucket. When I go to make the connection in Zapier on the trigger step I receive a forbidden error. Pasted below. I am thinking that I am missing a step in the authorization process but I am not sure what it is or if I need to do something or ask my client to do something. Can someone confirm the steps and process needed to properly access the bucket?Error that I am receiving (also attached) 

4
shalgrim
4 months ago
Z
ZapWizNew
asked in Troubleshooting

Zaps taking 20+ mins to complete, usually takes seconds

Hello, our Zaps usually run in seconds, but are experiencing significant delays at the moment. Each step seems to be stuck as playing for minutes at a time, resulting in the full zap taking 20 minutes +. Are there issues or an outage at the moment? I have checked the service status and twitter but can’t find any info.

3
jesse
Community Manager
4 months ago
D
derekbankBeginner
asked in Troubleshooting

Once Microsoft To Do is completed I want to complete the same in Google Task

For context, I already have this zap properly set up:  I create a task from my gmail in Google Task and this zaps over to make a duplicate task in Microsoft To Do (MTD).  (I use MTD for my main task management needs).  This works fine. Since I use MTD as my main manager, when I complete my task in MTD I want a zap to automatically delete the originating/duplicate task in Google Task.  I looked through and saw a similar post though it was the other way around.  Here is what I tried but it keeps giving me a “failed to find task” error.  Trigger: Completed task in Microsoft To Do (Zapier tests and finds a completed task,  Success!).Action 1: Find task in Google Task (see exhibit A below).  I map the ID from MTD into the title field.(Result: error, failed to find.  See Exhibit B below)Action 2:  Update task in Google Task, mark status to complete, and I’m mapping the same ID in the title.  This is also an error, but I think that’s expected since there is an error in the step prior.What am

10
shalgrim
4 months ago
A
Aussie_steveNew
asked in Troubleshooting

I want zapier to create a salesforce lead from ninja forms even if its duplicate

I want to create a lead from my ninja form field even if the email is duplicate. Problem is it is providing an error for being duplicate. How can I bypass this?

1
Troy Tessalone
4 months ago
Rando
RandoBeginner
asked in Troubleshooting

Contacts+ to Mailchimp "Required field "Subscriber Email" (email) is missing"

Hello,My goal is to add/sync all existing and new contacts from Contacts+ to a Mailchimp Audience using the Trigger “New Contact in Contacts+”. The Audience in Mailchimp is currently empty.I keep running into the error 400 “Required field "Subscriber Email" (email) is missing“.I’ve read everything in the web but I cant wrap my hear around the meaning of: “ The email address of the subscriber you want to subscribe to this audience. Please don't type an email address in this field, instead this should use a value from a previous step in your Zap”. Ive tried to “map” this "Subscriber Email" field to how Contacts+ is internally naming the column of emails “E-mail 1 - Value”. Ive also inserted Data: “1. Work Email:”. No success. The only way I get the Test Action successful when I enter a concrete email address, but this in not the way to go.Can you please tell me what is, in my case, this value and in which previous step? Or otherwise help to achieve my goal.Thank you,Rando 

4
Rando
4 months ago
4
404 errorNew
posted in Troubleshooting

400 & 404 error

helloam trying to connect my shopify store to respond.io messaging platformfor example: when I receive a new order in shopify im expecting for a new message to be opened in respond.io platform with order data from shopifywhile trying to connect both apps .. I always receive an error messages when doing testing 

0
4
4 months ago
M
Mohamed SarifNew
posted in Troubleshooting

Unable to see the attachment field in zap while setup from Jobadder to one drive

If a candidate status changed from applied to hired than the zap should create a folder with candidate name and upload the file documents into same folder but I do not see the attachment or document or attachments in zap.   

0
M
4 months ago
F
fergusgaBeginner
asked in Troubleshooting

Error Message for Airtable

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.I have a zap as below where I have data from a Google Sheet either updating or creating new records in Airtable. As per the zap I have the set up of the Airtable to look at specific fields to look up but every time the zap runs I get an error:You must provide either "Search by field" AND "Search value" or "Search Formula".This is despite this being set up. I am brining data into Google sheets via the ‘importdata’ formula from a csv in a third party.  The Zap does seem to be working as new data is being added to Airtable but I am wondering why I am getting this error and if there is anything I can do about it?

3
christina.d
Community Manager
4 months ago
J
Jacob CNew
posted in Troubleshooting

how to see all facebook lead ad pages on new zaps

Is there a work around to see all available pages I am assigned to when doing a new Facebook Lead Ads zap? I don’t see a way to refresh permissions.

0
J
4 months ago
K
KWhiteNew
asked in Troubleshooting

Syncro error code 400

Has anyone had any issues zapping to Syncro. I can not complete a setup as I keep getting an 400 Error but all of the required fields are setup properly, and still no luck.

1
Troy Tessalone
4 months ago
A
agentjustinNew
asked in Troubleshooting

All the Zap steps are missing after upgrading my plan.

So i make a step by step zap and zapier wont let it trigger live because i need to upgrade my account. I upgrade my account and turn on the zap and now all the steps are gone. Nothing in version history or trash...what gives

1
Troy Tessalone
4 months ago
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