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Hi eveyrone, 

So there is an issue I just cant find any answer for weeks now. 

I want zapier to send an email with mailchimp when a client purchased a product with a stripe payment link. 

The thing is that when I set up the zap and I want to insert data for subscriber email, there is no option for email in the list ? (as shown below)

However, the email is the very first thing my client enters when they are checking out. 

So why the email is not showing up in the list ? Any advice ? 

Thank you ! 

Thomas

 

Hi ​@Thomas69001,

I’m Pavel from Zapier support, and I’ll jump in to assist here.

A couple of things you can try:

  1. In the list of available properties, type email into the search box above the list. This can help surface the correct field if it’s not visible at first glance.

  2. You can click the little “more” button in these pills to expand them and show the data. The email address could be there but not be visible.

  3. In the Stripe trigger step, go to the Test tab and search for email. This will confirm whether Stripe is providing an email address in the data for that specific payment. If you don’t see it there, the trigger might not be pulling it in. In this case, it would be helpful if you could check this order in Stripe and see if it contains any customer information, such as the email.

Hope that helps you track it down!

Hi ​@Thomas69001,

I’m Pavel from Zapier support, and I’ll jump in to assist here.

A couple of things you can try:

  1. In the list of available properties, type email into the search box above the list. This can help surface the correct field if it’s not visible at first glance.

  2. You can click the little “more” button in these pills to expand them and show the data. The email address could be there but not be visible.

  3. In the Stripe trigger step, go to the Test tab and search for email. This will confirm whether Stripe is providing an email address in the data for that specific payment. If you don’t see it there, the trigger might not be pulling it in. In this case, it would be helpful if you could check this order in Stripe and see if it contains any customer information, such as the email.

Hope that helps you track it down!

Hi Pavelz,

Thank you for your answer. As far as 1 and 2 are concerned, there is no email date showing up. 

 

As far as 3 is concerned, and as show on the screenshot, email is asking twice in ordre to make the purcahse. If you can provide more info on this specific point it would help me. 

 

Thank you !

Hi ​@Thomas69001,

Thanks for following up. Since the email field isn’t appearing in your trigger data despite being collected during checkout, our support team will need to take a closer look at your Zap directly.

We’re aware of an existing bug that can sometimes prevent the email from showing up in Stripe triggers, but we won’t know for certain if that’s what’s happening here without inspecting your specific setup.

I recommend opening a ticket with our support team here: https://help.zapier.com/ – we’ll be able to review your Zap, check the trigger data in more detail, and confirm what’s going on.

Please go ahead and open a request with us.

Hi ​@Thomas69001,

Thanks for following up. Since the email field isn’t appearing in your trigger data despite being collected during checkout, our support team will need to take a closer look at your Zap directly.

We’re aware of an existing bug that can sometimes prevent the email from showing up in Stripe triggers, but we won’t know for certain if that’s what’s happening here without inspecting your specific setup.

I recommend opening a ticket with our support team here: https://help.zapier.com/ – we’ll be able to review your Zap, check the trigger data in more detail, and confirm what’s going on.

Please go ahead and open a request with us.

Thank you PavzlZ, I cant aparently open a ticket but I have submited a bug request. 
Awaiting for your answer, 
Thomas

Hi ​@Thomas69001,

Thanks for letting me know.

I can confirm that your ticket was submitted successfully, and we’ve received it. Our team will investigate the issue and follow up with you directly through that thread as soon as we have more information.

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