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Question

Zapier with CallRail

  • August 1, 2025
  • 1 reply
  • 10 views
W

I connect Call Rail with zapier, I filter it by UTM source & Medium - but i cant get the gclid ....Its showing no data..I know by default CallRail Collect gclid but right now, there is no data when real visitor comes from CPC …

filter by Source - google
Medium - cpc

but still i cant get the gclid..WHY??

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9736 replies
  • August 4, 2025

Hi ​@Wahid and welcome to the Community! 🎉

I had a look and spotted you also reached out to our Support team about this and they replied with some suggestions. I couldn’t see a response from you so I’m not sure whether you’ve had a chance to give those suggestions a try yet.

I’ll share the main details from Support’s reply here in case it’s helpful to others that might come across this in the future:

 Here are a few things to check:
 
- Ensure that auto-tagging is enabled on your Google Ads, as this appends the GCLID to the URL when someone clicks on your ad.
- Verify that the visitor tracking (JavaScript snippet) is correctly installed and is sending the website pool tracking numbers to their sessions.
- You can export your call data to a CSV file from CallRail for a call that triggered the Zap. This will help us see if the GCLID was recorded. If you can share the call data for one of these calls, we can take a look.

 

If you give those a try and it’s still not working, I’d recommend following up with the Support team over email to continue investigating this further. 

Keen to ensure this sorted, so please keep us posted on how you get on with them!

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