my Zap that I've created that is supposed to trigger on call event “transcript” is not running when the AI transcript is generated on dialpad.
these are test calls with AI transcripts that i’ve done to test.
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Hi
The “Transcription” call state appears to be different from the AI Transcript you are expecting.
Review the list of Dialpad call event definitions:
https://developers.dialpad.com/docs/call-events#call-states
thank you so much for your reply!
how would I go about getting the AI_summary then?
Change the selected Call States in the Zap trigger step configuration.
so i ended up figuring out the issue, there is no AI transcript call state, but I learned there is a Dialpad api call zapier step so I just wait till call state ended, and make a get request to dialpad api for getting the ai summary with the call_id from the previoud step call ended.
Hi
Great job on figuring out the solution! You've effectively used the Dialpad API call in Zapier to achieve what you needed. You've implemented a clever workaround by waiting for the call state to end and then making a GET request to the Dialpad API for the AI summary using the call_id.
Feel free to ask if you have any further questions or need more assistance with your workflows. We're here to help you make the most out of Zapier.
Figured it out - thank you!
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