my Zap that I've created that is supposed to trigger on call event “transcript” is not running when the AI transcript is generated on dialpad.
these are test calls with AI transcripts that i’ve done to test.
Best answer
Dialpad Transcript not triggering zapps or get transcript data
Best answer by patrick brown05
so i ended up figuring out the issue, there is no AI transcript call state, but I learned there is a Dialpad api call zapier step so I just wait till call state ended, and make a get request to dialpad api for getting the ai summary with the call_id from the previoud step call ended.
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Orchestrator & Solution Partner
- 34068 replies
Hi
The “Transcription” call state appears to be different from the AI Transcript you are expecting.
Review the list of Dialpad call event definitions:
https://developers.dialpad.com/docs/call-events#call-states
+14- Zapier Orchestrator & Solution Partner
- 34068 replies
Change the selected Call States in the Zap trigger step configuration.
so i ended up figuring out the issue, there is no AI transcript call state, but I learned there is a Dialpad api call zapier step so I just wait till call state ended, and make a get request to dialpad api for getting the ai summary with the call_id from the previoud step call ended.
+6- Zapier Staff
- 3527 replies
Hi
Great job on figuring out the solution! You've effectively used the Dialpad API call in Zapier to achieve what you needed. You've implemented a clever workaround by waiting for the call state to end and then making a GET request to the Dialpad API for the AI summary using the call_id.
Feel free to ask if you have any further questions or need more assistance with your workflows. We're here to help you make the most out of Zapier.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.