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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

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Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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7251 Topics
Tonya King-Horne
Tonya King-HorneNew
asked in Troubleshooting
How to find customer status

Status Code 400 Bad RequestLast updated: 3 years agoProblemYour Zap is likely to be missing a required field, or a field value wasn't in a recognized format. For example, if a field in your action step is expecting an email address, but the value given is a name, the app may return a 400 error.SolutionCheck that your fields are correctly set up and mapped to each other.

1
christina.d
1 year ago
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Greg - BuyerbucketBeginner
asked in Troubleshooting
Trying to create account with Softr

I’ve been trying to implement a zap to create a new account with softr.  I’ve tried to use typeform as the form input, and also used google sheets. Here is the softr instructions: https://docs.softr.io/softr-api/tTFQ5vSAUozj5MsKixMH8C/use-case-adding-users-through-zapier/mhCMmdRcJL2UDsprwzFYuT So I created a video with what I did to set it up, but i’m still recieving a 401 error. api key or domain issue. I’ve regenerated the api key and tried that and it hasn’t worked. I’ve removed the www from the domain, and also tried using the softr subdomain and that doesn’t work either. When I test the softr-zapier connection it says it’s working as you can see in the my connections area of zapier: Something is preventing it from creating a new account on softr.  Here is a loom video of my process to create the zap. Any other ideas?:  

1
christina.d
1 year ago
P
PZHKNew
asked in Troubleshooting
Recursion detected

Hi, I'm trying to configure Zapier to inform on Slack about a new entry on the website (WordPress) - both services are correctly connected to Zapier, but when testing the trigger (first step with WordPress) I get the following message:Error while retrieving: WordPress ran into an issue. Error code 500: Recursion detectedWhat does it mean?

2
chanelle
1 year ago
S
SDRealtorNew
asked in Troubleshooting
Error Message Integrating with Zapier

Hello, I’m testing my Zap and keep getting the message “ Its the error: Failed to fetch a form entry from WPFormsError while retrieving: JSON results array could not be located.Troubleshoot error Looking for help. Thanks.-PS. I’ve already made sure the ‘ Disable storing entry information in WordPress’ is unselected. Not sure what else to do. 

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chanelle
1 year ago
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nunopaulino96Beginner
asked in Troubleshooting
There is an extra paragraph in the body when sending Gmail emails through my Zap.

Hi, When sending emails (gmail) with zapier, there appears an extra paragraph in the body of the received email, when it is not supposed to (this has happened to me in another different zap - same issue). Zapier input with no paragraph or extra space between “tua” and “candidatura” (sorry for the portuguese) Marked in red the issue Hope you cand help me.Thanks

4
chanelle
1 year ago
T
Texoma DeliveryNew
asked in Troubleshooting
Error: Failed to create an assignform in JotForm

I am trying to set up a Zap for when a Jotform (trigger) is completed an Jotform to complete is then sent to a persons email (action). I am receiving an error stating "Failed to create an assign form in Jotform. The app returned "Please re-connect to your Jotform account".My Jotform is linked in the trigger (green check mark showing successful) and it has even pulled over a test submission. When I recheck all my fields everything is set up correctly. I am unsure why am receiving this error. Pics provided. 

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Troy Tessalone
1 year ago
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Mitchell ZezimaBeginner
asked in Troubleshooting
Gmail Zap step is showing 403 error

Hello, We have a Zap step where we send an email with some photos attached from our job management platform “ServiceM8” We are getting an intermittent problem whereby the email is failing with a 403 error code. Please see screenshot attached. The bit that is confusing is that its an intermittent fault, sometimes it works sometimes it doesn't.Thank you 

5
shalgrim
1 year ago
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DennisthefencingguyNew
asked in Troubleshooting
Is there a way to pull custom field data from Jobber quotes?

Greetings...I’m new to zapier and am having trouble getting specific data from a Jobber quote to Google Sheet.  I set up the zap but in Jobber we created custom fields for all quotes.  Is there a way to pull this custom field data? Thank you,Dennis

5
A
1 year ago
Sandra Hoffmann
Sandra HoffmannZapier Expert
asked in Troubleshooting
URL Encode decodes back in ActiveCampaign

Hi there, I need to endcode a text like 123#name for use in URLs. No problem so far. I get 123%23name Then I want to update a custom field in ActiveCampaign using the output of the encoding. But it always decodes back! In AC I get 123#name. Even if I put an URL in front like: https://zapier.com/coupon=123%23name I get https://zapier.com/coupon=123#name in AC. Which is obviously not working. I don’t have these problems if I export the URL to Google Sheet. But I need it in AC.The workaround to export it first to Google Sheet and then to AC doesn’t work either. Any ideas?

7
Sandra Hoffmann
1 year ago
M
MarkJ99Beginner
asked in Troubleshooting
Facebook Lead Ads leads not importing full name and phone number but it imports just time

FB leads not importing full name and phone number but it imports just time in google sheets. First one is the sample I tested and it works but then when the real lead comes in it imports only TIME and not full name and phone number.What could be wrong? thanks… 

3
SamB
Community Manager
1 year ago
C
CtioBeginner
asked in Troubleshooting
Facebook leads are not automatically sent to ActiveCampaign, despite successful tests.

Hi, I have created a zap to automate my facebook leads to Activecampaign and creating a new contact in Master Contact list. However, the leads do not flow to my Master Contact list automatically. Is there something wrong with my Zap? I had tested my zap before publishing and tested that the connection was ok. A dummy lead was also created in Activecampaign during my test zap. Please help!

7
SamB
Community Manager
1 year ago
J
justice4ichigoNew
asked in Troubleshooting
Google Slides error {"code":"AUTHENTICATION_FAILED","description":"Authentication credentials not found on the Request Headers"}

Hi, I recognize a similar question was posed here, but I did not understand the response. I have the File upload feature in my Typeform and it allows people to upload pictures from their desktop to Typeform. I also would like these same pictures to show up on my Google slides. Unfortunately, when I export to Google Slides, all I see is a URL: https://api.typeform.com/forms/... When I independently try to click on the url, I get: {"code":"AUTHENTICATION_FAILED","description":"Authentication credentials not found on the Request Headers"}Is there a straightforward way to transfer the pics?

1
SamB
Community Manager
1 year ago
M
MfitNew
asked in Troubleshooting
Getting a “No privilege to access training data" Trainerize error

Looking for someone to help with this issue i came across with,  trying to connect mail chimp and traineriz so new user can start using the program in the app     

1
SamB
Community Manager
1 year ago
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POSTYOURCARSNew
asked in Troubleshooting
Facebook Error: Status Code 400 Bad Request

From yesterday, One of my zap doesn’t work. I tried to fix this issue, so I changed Facebook ads instants form and test trigger, by the way it is not able to load lasted lead. I just tried to follow up your guideline, but I can’t solve this problem.     

1
Troy Tessalone
1 year ago
R
Resnix LLCNew
asked in Troubleshooting
GDrive folder not creating when new trello card is added

Hi team! I’m trying to create a new google drive when I create a new trello card. I have the paid version of Zapier and a free version on Trello. But it is not triggering, when I create a new card nothing happens, I have to manually run the zap in order to work. I read somewhere that zapier checks for new data every 15 mins on the free plan, but I don’t have the free plan. Please help :(

2
jesse
1 year ago
E
earlymarketNew
asked in Troubleshooting
Google Forms (and Google Sheets) triggers 100's of zaps

Every time I add a new row (by submitting a form), Zapier triggers hundreds of zaps - I think it retriggers for every row.  I only want it to trigger the recently added row

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jesse
1 year ago
D
dippydyesBeginner
asked in Troubleshooting
Can't connect Zapier to local Outlook, reason and solution?

I use Outlook locally, not as part of Office 365 (or whatever).I’d like to create a PDF from emails going to a certain account.I cannot connect Zapier to Outlook.I assume it’s because my emails are only local - is that correct? Am I even phrasing my question sensibly?Thanks!

5
MohSwellam
1 year ago
J
justice4ichigoNew
asked in Troubleshooting
Zapier integration for Typeform and Google Slides: Question import is weird

Hi, I’m trying out the Zapier integration between Typeform to Google Slides. I managed to get the data fields from the Google Slides, and now I’m trying to map it to the respective Typeform questions. I notice the import results in the Typeform questions being all over the place and hard to find. Is there a logic to how they are imported and what sequence?

1
Troy Tessalone
1 year ago
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PT_New
asked in Troubleshooting
Zapier not sending data to Bettermode

Hi there, I am trying to run a zap where for each new entry in a form, it sends an bettermode invitation. the problem is that zapier is not able to send data to bettermode. when i contacted bettermode, they were not able to replicate the error. the error is on zapiers side.please see the screenshots for proof that i filled out every necessary field and for the error message. please help! 

2
SamB
Community Manager
1 year ago
M
mcneillewanNew
asked in Troubleshooting
Unable to turn on similar Zaps

New to Zapier, but could not find an answer through my search, so turning to the network to hopefully get a resolution. I have set up two (2) Zaps in separate folders to transfer Facebook Leads to Gmail. The reason for two is that the client has two separate businesses that we manage Facebook Ads for and require the leads to be sent to each of the respective businesses. The challenge I am encountering is that I am only able to ‘turn on’ one of the Zaps at a time. Need to have both of these turned on always. Any help is appreciated.

1
SamB
Community Manager
1 year ago
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Recruiter2829New
asked in Troubleshooting
Cannot get Slack Workflow to work with built in Zapier Email

Hello everyone,  I have been trying to figure this out myself for the better part of 2 hours haha. I just can’t seem to find the issue/solution.  I built this workflow via Slack’s Workflow tool to execute the function “Gmail Send Email from a Slack Workflow”… Essentially the automation I want is that every time someone fills out this workflow, it sends an email to the corresponding Site Manager based on the Site manager email response in the workflow.  This is the workflow in question This is the Zapier part Basically the issue is as soon as I submit this workflow, I get this error.And if i go to the activity page of Slack I get this error.    I looked into these forums for the solution and I found that once I submit the workflow, a zap is created and put in my trash folder on Zapier’s dashboard, once I move that to my Home folder and make it active/on, nothing happens, and when I go to submit the workflow once more it just puts another zap into my trash folder. I am pretty lost at thi

5
R
1 year ago
R
Ron MBeginner
asked in Troubleshooting
Need help with Updated Candidates in Bullhorn CRM

Having trouble getting the data on the trigger for an Updated Candidate in Bullhorn CRM. Error shown in attachment. Not sure what the dateUpdated field is. 

5
SamB
Community Manager
1 year ago
M
millermillerBeginner
asked in Troubleshooting
Error: Failed to find checklist in Trello

The goal… a multi step zap whereby I will checkoff items in a Trello Checklist if there is a corresponding file in Google Drive however I’m stuck at finding the Checklist:TRIGGER: New Activity in Trello worksACTION: Find Checklist in Trello fails  I think the sticking point is what I enter into the “Search (required)” box. I was looking for something pulled from the Card in Step 1 like “1.Checklist Name: Purchase Documents” but all I can see that references checklists is:When I test that option I get this message: I also tried just typing my checklist name “Purchase Documents” into the “Search (required)” box, but that didn’t work either.The other steps of the zap are dependent upon this working, so can anyone give me a hint?Thank You!

7
SamB
Community Manager
1 year ago
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Dan NBFBeginner
asked in Troubleshooting
Zapier not populating fields for creating a task in zoho CRM

My zaps have worked for years, and today, at least 5 of them are not working for the create new module entry, create task step. I go to edit the zap, or create a new zap, and it doesnt populate any fields for the task to fill with data from the trigger event.The premier team is on retreat this week, and I cant wait til monday to get this fixed, this is thousands of tasks by then.

3
christina.d
1 year ago
Ray Taggart
Ray TaggartBeginner
asked in Troubleshooting
Is Zapier Working??

I have been informed by my team that things were not working properly.I check our zap history and no zaps have ran for the last 30 - 40 minutes and we typically see multiple zaps per minute.Is anyone else seeing the same on their end?I sent a message to support already as well.

2
christina.d
1 year ago
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