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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 6,087 Topics
  • 27,956 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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6087 Topics

V
VasiaBeginner
asked in Troubleshooting

The Zap is sending empty data when connecting Zoom to Airtable.

Hello. When using Zoom- New Meting Registrant, I need to pass data to Airtable. But Zapier is passing empty fields. I can't figure out what the problem is. Thank you

5
Troy Tessalone
15 days ago
R
RachelTalksMoneyNew
asked in Troubleshooting

Zap not creating new project in Dubsado

I hired someone to set up Dubasado and connect it to Calendly using Zapier.When an actual prospective client signs up for a call with me, they appear as a new lead inside of Dubsado.When I test it to create an SOP video for my staff it doesn’t work.I am creating a new fake name every time, but they simply don’t appear inside of my Dubsado.The zap is showing as running correctly, but Dubsado has no record of these names. Is this a Zapier issue or a Dubsado issue? Part 2:I also need to replicate this system so I can track who brought in the lead, when I duplicated the Zap and changed the name of the Calendly invite to test it, it’s simply creating 2 leads instead of 1 with 2 different lead sources.Which part of the zap do I need to change so that it only creates one new lead? Thanks! Rachel

1
Troy Tessalone
15 days ago
M
Moritz123New
asked in Troubleshooting

The Zap doesn't recognize the custom field I created in Pipedrive.

Hi all, Zapier does not seem to recognize custom fields i created in Pipedrive. Any ideas how I can make it work?Thanks in advance!Best,Moritz

1
Troy Tessalone
15 days ago
D
davisshaverBeginner
asked in Troubleshooting

Regression in WordPress action with new posts - new posts not triggering zaps

I believe there was a regression introduced in a recent bug fix for the WordPress action.See this thread: Yesterday, @SamB said that this bug has finally been quashed.However the timing is suspicious as I and others have noticed that since Friday, we were no longer receiving new post actions/triggers with our zaps.https://wordpress.org/support/topic/stopped-sharing-after-update/Could a regression have been introduced in this bug fix?

6
SamB
Community Manager
15 days ago
K
kumaruNew
asked in Troubleshooting

GA4 click event is not recognized by Google Analytics 4 Conversion Event

I need to select click event as conversion event which is marked as key event in GA4-   But even after trying multiple times by generating that event over and over in GA4, Google analytics 4 conversion Zap still not recognizing the click event. It is only detecting purchase and lead event but not the click event. I need to pass the click event from GA4 to Facebook ads as custom conversion.  

1
ken.a
15 days ago
S
suritechNew
asked in Troubleshooting

GPT-4 vs GPT-4-Turbo-0409

Intermediate Dev here. I understand the difference between Chatgpt/gpt-4 api’s etc.. I’ve been using GPT-4-Turbo-0409 through zaps but I want to test the leading GPT-4 model. This one costs more according to open ai’s pricing. However when I select it (vs turbo 0409), it does not take the context into account. Context = Formatted Text via Formatting or even a reply from a previous gpt output within the same automationLooking for answers.

1
SamB
Community Manager
15 days ago
AI_hello
AI_hello
asked in Troubleshooting

My Zap is creating blank multiple select field option

i have a zap with a Find Record step in Airtable. the step is set up to create the record if one is not found. for creating the record, i have text in a multi-select field that corresponds to one of the multi-select field options. however, when the zap actually creates the record, it adds both that option as well as a new blank option. i have double checked to make sure i don't have spaces before or after the option i entered. any ideas about how to prevent this from happening? thanks!! (below is a screenshot of my zap) 

3
ken.a
15 days ago
99plus
99plusBeginner
asked in Troubleshooting

Firebase/Firestore: "Unable to verify that your connection has access to the Firebase/Firestore project" error

This post was split from the topic: What will be the Path for Firebase Real Time Database for Trigger as each path is saying unable to pull records - 404 not found?  Sorry to hear you’re now running into a 404 error here, @Fsl.   I did some checking and it looks like we’ll sometimes see a 404 when the account connection to Firebase/Firestore was added with the Project ID and it needs to use the RTDB (Realtime Database) Project ID instead.    Can you reconnect your app account and use the projectId in the following format: projectId-default-rtdb. For example, if your projectId was project123 you’d use: project123-default-rtdb   After it’s reconnected with the RTDB Project ID, could you try pulling in a new test record and confirm whether that works? Hi, I have used this new format and the connection is failing. “Unable to verify that your connection has access to the Firebase/Firestore project "edexia-default-rtdb””

19
ken.a
15 days ago
C
calvinscmBeginner
asked in Troubleshooting

Uploading only one line of a multi-line order

Hi,I have my Airtable connected, running code by Zapier and Detrack account connected to my Zap. All works fine on a single line do_number. However, with a multi-line do_number, only one line uploads. The other lines do not because “Validation Failed: Field do_number is already taken”. The do_number is basically a order number. See screenshots below and any help is greatly appreciated.Each step shows success… This is by Zapier code This is the halt 

2
ken.a
15 days ago
S
SourceMX AcademyBeginner
asked in Troubleshooting

Unable to locate Zoom Recordings

Hello we are trying to upload our zoom recordings onto google drive.But we are having trouble testing the step as the trigger is having trouble collecting the zoom recordings. Zapier is already added into our zoom marketplace and the setups that were prementioned are done.ex. Allow cloud recording sharing” must be set to ON “Only authenticated users can view cloud recordings” must be set to OFF. “Require password to access shared cloud recordings” must be set to OFF.Does anyone have a workaround around this? Or should we put a delay before setting up the trigger? Thank you in advance! 

5
ken.a
15 days ago
Borzo
BorzoNew
asked in Troubleshooting

Failed to find a person in Pipedrive: The app did not respond in-time. It may or may not have completed successfully.

Zapier Team,Zapier-pipedrive integration is failing with “Find Person” and there is no fix for more than 2 months now.Does anyone have an answer?

11
ken.a
15 days ago
R
Romel111Beginner
asked in Troubleshooting

Loading more messages on my chatbot I got an error 500

Hello team, I am experiencing an issue with loading old messages in my chatbot. I have around 3,000 messages on my chatbot under an advanced plan. When I click the icon to load more messages, the process starts but ultimately fails, resulting in an Error 500 as shown in the image below.Please help me resolve this.  

1
ken.a
15 days ago
T
techtroneNew
asked in Troubleshooting

Some Zaps are not working due to api - Quota Exceeded

Hello everyone, I’m getting errors similar to this one and I’m not sure what are the quotas that I need to increase on google Couldn't create a reply for this review: Quota exceeded for quota metric 'V4 General Requests' and limit 'V4 General Requests per minute' of service 'mybusiness.googleapis.com' for consumer 'project_number:466514807953'.

3
ken.a
15 days ago
R
RKEBeginner
asked in Troubleshooting

Mailing List capture - Trigger partner failure: key.match is not a function

I have a simple Zap set up:When a new order is created in BigCartel,it creates a form submission in Kajabibasically adds the person to my mailing list.It has been working fine for months, but from yesterday I have been receiving emails advising me there is an error with it.this is the error message:"Trigger partner failure: key.match is not a function"Has something changed somewhere that I need to fix please? Thanks for your help

3
ken.a
15 days ago
F
Fonzo13141New
asked in Troubleshooting

Zip Archive API not working - shown as private app

Hi, is anyone else having this problem?  My zaps which used Zip Archive API suddenly stopped working, and when I checked the error, the zap showed “private app” in place of the Zip Archive API.  You can try it for yourself here, if you click the top option “Extract new Gmail attachments with Zip Archive API”https://zapier.com/apps/archive-api/integrationsThe specific error is: Cannot retrieve ArchiveApiCLIAPI@1.1.2 appBut when I go to the zap and try to update it, I cannot find the Archive API option any longer.  Is this just a temporary problem? Thanks in advance for your help! 

2
ken.a
15 days ago
C
crisnedaNew
asked in Troubleshooting

Problem with data Meeting Ended on Cal.com

I have a problem when transferring data from the 'Meeting Ended' trigger in Cal.com to another function, such as sending an email or creating a row in a Spreadsheet. For some reason that I can't understand, the information I want to transfer (in this case, 'RUT') is detected in the Data Out of the first step, but it is not taken in the Data In. However, if I edit the Zapier without making any changes, only having the Zapier run a test with the same Data In, it does manage to transfer the information. In summary: when the Zapier runs automatically, it does not transfer the information; when I run it again from the history, it does not transfer the information; but when I access editing mode and without changing anything, I proceed to test the Zapier, it does transfer the information.Captures from Zapier history:   However, when I edit the Zapier, it does manage to retrieve the information and transfer it to the Spreadsheet:  

1
ken.a
15 days ago
S
SmartOhmNew
asked in Troubleshooting

Servicem8 Zap: Missing client name & email

Hello, So im trying to create some zaps to move clients round in my aweber. Now i have a couple of jobs that when testing my zap, it finds the job, and address, but shows no data in the servicem8 client name and email address. however all this information is in my servicem8. What could be causing some jobs to show no data? all my clients in servicem8 are created using the servicem8 form so all the information fields are the same

1
ken.a
15 days ago
P
pieterpeerNew
asked in Troubleshooting

Zap keeps getting throttled

My Instagram to YouTube zap keeps getting throttled, specifically the second step where the video should be uploaded to YouTube. This is my first zap, so I don’t think it could be a rate limit issue right?Would appreciate any help!

1
ken.a
15 days ago
L
LowellBNew
asked in Troubleshooting

Issue Adding email to constant contact - Error message: Validation failed: Email already exists for contact

I have an issue where I receive errors because a contact email address already exists in ConstantContact, but I want to ensure it’s added to a list or skip if it is added.Here is the scenario.I have a WordPress site with TutorLMS - for online course registrations. I have more than one course. When an order comes in I have an automation where orders for a specific course are added to a Google Sheet for that specific course. Through Zapier I have an automation set to watch for a new row on the sheet and then add to a specific constant contact list for members of that specific course.There are three scenarios here I want to address. Contact has previously been deleted from another list Contact previously unsubscribed from another list Contact in list - already purchased this course at a previous time I have an automation setup which was previously working - but I hit a roadblock with #3 listed above. IF the contact already exists in this list, I’d still like this flow to continue without

18
Troy Tessalone
15 days ago
R
realjustinjaxNew
asked in Troubleshooting

Salesforce error: Could not find any records of "Account" object: Salesforce returned a MALFORMED_QUERY error

I’m trying to upload Files to a Salesforce Account record based on the inputs from a digital form. Because a user will not know the exact string that their account is set as in the org, I figured the Salesforce SOQL could use a LIKE operator to find similar strings to upsert on. However, I’m getting a malformed query error. Has someone done something similar before? 

1
Troy Tessalone
15 days ago
N
NAV2024New
asked in Troubleshooting

The app returned "Undefined array key "EXPIRATION_DATE"". on Jotform->SimpleCert

I have a simple Jot form with about 8 fields that when a new submission is made a cert is generated with SimpleCert.  The 2 step Zap has been running for months now without issue and with no changes on my end the certs stopped being generated automatically.  This is now the error that is being thrown:The app returned "Undefined array key "EXPIRATION_DATE"". SimpleCert plugin does not have a field for this and it does not display anywhere.  Anyone else experience this issue?

1
Troy Tessalone
15 days ago
H
H1983New
asked in Troubleshooting

BaseLinker to LexOffice Zap: Missing PDF Upload

Hi,I’m trying to create a Zap that should upload new invoices created in BaseLinker to LexOffice for bookkeeping purposes.The Trigger “new invoice” spits out all kinds of information about the invoices, so that’s working fine. However, when I go the the action “upload for bookkeeping” in LexOffice, all that information doesn’t contain a PDF file.Zapier is advertising this funktionality here: https://zapier.com/apps/baselinker/integrations/lexoffice

2
Troy Tessalone
16 days ago
H
HZ IT AdminNew
asked in Troubleshooting

Google My Business - New Review event not capturing all "new" reviews

Using the Zapier connection to Google My Business with the event “New Review” does not trigger when the end-user updates and/or changes an existing review. I’m assuming that this is expected behavior as this would constitute an update and not a new record. Is there a solution in Zapier’s integrations to overcome this?

1
Troy Tessalone
16 days ago
S
sinapse2024Beginner
asked in Troubleshooting

Error in the integration between Pipefy and DocuSign: INVALID_REQUEST_PARAMETER: The request contained at least one invalid parameter.

Good afternoon, everyone!I've created an automation that integrates the process flow platform Pipefy with DocuSign. When a card is moved from phase A to phase B, a trigger is fired, and the next action is to send the document attached to the Pipefy card via DocuSign. However, when I perform the test, the following error message occurs: Failed to create an envelope using document in DocusignCould not create signature request: INVALID_REQUEST_PARAMETER: The request contained at least one invalid parameter. A document was defined without setting the 'name' field. Here's how the flow of this automation works: PipefyThe trigger is fired when a card is moved from phase A to phase B.Figure 1 DocuSignWhen the trigger is fired, send the document attached to the card (Pipefy) by sending an envelope (DocuSign)Figure 2 Figure 3In the Document field, sample fields were linked for testing. I noticed that in the Zapier documentation, fields that are of type Text will be converted into .TXT files. Fig

5
Troy Tessalone
17 days ago
fabiobattaglini1986
fabiobattaglini1986New
asked in Troubleshooting

Mailerlite error: Failed to create a subscriber in MailerLite Required field "Email" (email) is missing.

Hi I am trying to create a zap which will allow Mailelite to add a subscriber when a new spreadsheet row in google sheets is added.Seeting up the trigger on the google sheets works and tests fine. When I than set the action on mailerlite and run the test this error occurs:Failed to create a subscriber in MailerLite Required field "Email" (email) is missing.   I think I mapped everything out correctly. Idon’t understand where the error is. thanks in advance.  fabio  

3
Troy Tessalone
17 days ago
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