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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 8,029 Topics
  • 37,443 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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8029 Topics
M
minddevNew
asked in Troubleshooting
Data from typeform is different during testing the zap

I have a zapier that triggers with a typeform submit, all the fields coming from typeform are mapping correctly except one that is a file upload, when I test the automation the field that is causing issues looks like this: but when the zaps runs that data is different, the resulting value is this: any reason why the value changes during the zaps is running?

135
Troy Tessalone
18 days ago
N
NahosBeginner
asked in Troubleshooting
Kizeo to Airtable via Zapier: Only new records showing, need existing data

Bonjour je suis Nahos,je souhaite récupérer les données existantes sur mon formulaire KIZEO pour l'incrémenter sur une base de données AIRTABLE que j'ai créer via Zapier.mais problème est c'est que ça m'affiche que les nouveaux enregistrements, alors que j'ai également besoin des données déjà existantes de mon formulaire 

5915
SamB
Community Manager
19 days ago
S
spm1001New
asked in Troubleshooting
Zapier Not Detecting Tasks Added in Google Tasks via Google Doc

Google Tasks now has a number of ways of adding tasks. Direct add Add from gMail using the make task button Add in an arbitrary Google Doc by creating a task checkmark then assigningZapier correctly detects new tasks that are added with methods 1 and 2, but does not ‘see’ tasks added in the third way, which means I can’t reliably use the integration to sync tasks. Has anyone come across this? I assume it’s a bug in the Zapier integration or maybe Google Tasks presents tasks added that way slightly differently?

126356
SamB
Community Manager
19 days ago
B
BottiverstasBeginner
asked in Troubleshooting
Chatbots Used shows too many bots?

Hi, any idea why my Chatbots used shows 4/5 when I only have two chatbots? 

106
SamB
Community Manager
19 days ago
E
ElleCeeBeginner
asked in Troubleshooting
Zap works on some rows but not others

I’ve set up a zap to transfer a row of data from one sheet (Sheet 1) to another (Sheet 2) when two conditions are met. This is working fine most of the time, but I’ve noticed it sometimes misses rows, even though they meet the criteria and should have been transferred.The criteria is that a specific value needs to be entered in one column and the date must be older than 6 months in another column. If both these conditions are met, then the zap should run. Could manipulating Sheet 1 - deleting rows etc. be the issue? The automation altogether works but it needs to work 100% of the time.

104
SamB
Community Manager
19 days ago
S
sohambBeginner
asked in Troubleshooting
Getting no options available error message

Getting no options available when Zapier attempts to find a timestamp field in Airtable. But it appears that a timestamp field exists.  

234
ken.a
19 days ago
EmirKefeli
EmirKefeliBeginner
asked in Troubleshooting
Zoho CRM - Field named `access_token` not found in OAuth2 results

Hi, I get the following message: Field named `access_token` not found in OAuth2 results.I tried the existing topics but it seems they are outdated. Thanks for help. Rgds Emir  

255
JammerS
19 days ago
S
Suburban BasementNew
asked in Troubleshooting
Trouble with Google Sheets after the Update?

Anyone having trouble with Google Sheets After the Update? All of my zaps that use google sheets are resulting in some form of error. Examples: Updating a Row is misaligned to designated cells, Locating Row can’t find the information that I can see on the sheet (yes I checked the format). I had the notification that they would update or I could manually so I did the update and then reconnected google sheets but it is not acting right.

31
JammerS
19 days ago
D
Driverx3New
asked in Troubleshooting
Cannot add Instagram Account for use in 'Publish photo for Instagram Business

I have tried to verify my business account and still cant get it to connect.

253
JammerS
19 days ago
M
Markus_MR2Beginner
asked in Troubleshooting
Zap isn't fetching AI summary data for Pipedrive contact

I ve setup a Zap to send the AI Summary to my contact in Pipedrive. Unfortunately the Fathom App doesn’t fetch the data. I just had another call, summary was created and when I check the Zap, no new informations been generated to execute the Zap.  Any Ideas? 

125
JammerS
19 days ago
J
jpreillybaseNew
asked in Troubleshooting
Photos uploading as Plain text to Amazon S3

I am using the Amazon S3 integration to upload photos to my S3 bucket (photos coming from a typeform). When I test each step individually, the photos upload as they should However, when the Zap is live, the plain text “hydrate|||” text is uploaded to s3. I’ve tried using the “auto”, “none”, and “image/jpeg” mime type settings, and nothing changes.  Any advice on how to upload photos to s3 properly? I’m finding it difficult  to get to a solution with the inconsistent behavior between testing & live zaps. More context: I am only uploading one file at a time. I know there is another post which addressed a user who was uploading multiple files at a time

153
Troy Tessalone
19 days ago
J
jules71New
asked in Troubleshooting
Using Filter for payments from Stripe (amount)

I have several products payments through stripe. When a payment is made I set up a filter based on amount, to send a mail to the customer. However, it is sending them all the emails for all products even tho the amounts are different in the payment and in the filter. Is there a way to filter differently than amount? I can’t find a product name or anything like that. 

298
Troy Tessalone
20 days ago
B
Bru89New
asked in Troubleshooting
Failed to create a sales invoice in Xero from Hostaway reservation

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.I am new to Zapier and trying to create an invoice in Xero when I get a new reservation on Hostaway.I get this error: The UnitAmount field is mandatory and cannot be derived from the Quantity and LineAmount fields., The LineAmount field is mandatory and cannot be derived from the Quantity and UnitAmount fields.Can anyone help with this? 

102
SamB
Community Manager
20 days ago
B
Bret MC HeleniusBeginner
asked in Troubleshooting
FreshDesk API Request PUT request returns missing params although I have them inserted

Hi All,I have a Zap that ends with an API Request to FreshDesk using Zapiers “Beta” step (I know, Beta means it might not work property) and I am getting a 400 error indicating that I have not included and Query parameters. The problem is that I am actually including them. I am wondering if I am just making a simple mistake that I am not seeing (as opposed to a server side issue that is bigger). Any help would be greatly appreciated!Step with FreshDesk API CallHere I have the url correct per API Docs and have the Query Parameters as I believe they should be based on the field names. The “Data In” looks ok to me.“Data Out” ErrorUnfortunately I get the following errors when it runs.  

247
SamB
Community Manager
20 days ago
H
helphiltBeginner
asked in Troubleshooting
Line items missing from Zoom attendance

Hi. I have a zap set up so that when people join my meeting in Zoom, they get added to an excel sheet.6 out of the 8 attendees were added to the sheet today. 2 attendees were not added. Why would this have happened?I would like to keep my workflow as it is but alternatively, is there another zap workflow I can set up to ensure all attendees are added.The reason we set this up is so that one day later, they get an email with all the material. And that email pulls the email addresses from the excel attendance list. This list is also shared with the organisation. Thanks.– Hilt Careers

2710
SamB
Community Manager
20 days ago
A
ainsleyvigorNew
asked in Troubleshooting
Missing transferred data

Hi, I copy rows from an excel file and paste them to a template excel file in Sharepoint.  My Zap event is on Updated Row and is mapped to my excel worksheet which then adds the new rows to a worksheet.Testing with one or two worked fine but I then tried with 160 lines and only a few got transferred.  The first time I tried it did all get paused so I increased the flod protection to 200 but I still do not get all the rows created.Would I need a loop to store them all or do I have to break the rows down to a smaller number?

31
SamB
Community Manager
20 days ago
W
wfeddersNew
asked in Troubleshooting
Zap changing Stripe livemode

 I am testing an integration from to trigger a new customer in Stripe based on a Duda new member.  I have Stripe in test mode.  In Configure I have set “Use test mode date for the test sample”  to “true.”  When I test just that step I can create a customer in Stripe and when I check the data the Stripe “livemode” field is set to “false.” However, when I actually run the Zap with the trigger the data goes to Stripe with “livemode” set to “true” and the customer is not created.   When I re-check the action, the toggle has not changed.  It appears as if the “livemode” field is being changed to “true” at some point.I have compared the Zap run log to the run details to show the problem—livemode should be false:       

74
ken.a
20 days ago
W
whatsuppNew
asked in Troubleshooting
WhatsApp Notifications greyed out?

I was just getting started with Zapier and could not use the WhatsApp function. Is it because I am on a free plan? Due to restrictions regarding my country (EU)?Thank you and take care 😊 

125
JammerS
20 days ago
J
jp1977New
asked in Troubleshooting
Send Excel data to Slack channel - Missing data

I have an Excel spreadsheet, with a number of column headers. Let’s call them, ‘Name’, ‘Date’ and ‘In/Out’.When I add an entry into the In/Out column, I want Zapier to send an update <name> is <in/out> on <date> to a Slack channel.I have this set up and it works...partially.If I add in multiple rows of data, it only sends the last 1 or sometimes 2 records, completely ignoring the other rows that have been added/changed.My ‘Zap’ looks like this and is set to send data if the ‘in/out’ column changes. 

33
JammerS
20 days ago
T
Thalia011New
asked in Troubleshooting
Service Titan to Monday.com issue: Unable to connect in Zapier

Hi Everyone, I am new to zappier and I want to ask help about integration from Service Titan to Modnay.comAt first we were able to connect our service titan account to zappier. but it disconnected and I cant connect it anymore due to error. I am adding the correct api credentials but it wont allow me to connect. I really want to try it first before we pay for the upgraded one in zappier.  Do you think its because I dint pay for the upgrade one or am I doing something wrong?

105
JammerS
20 days ago
S
stephanieb4pBeginner
asked in Troubleshooting
Trello error: Error while hydrating data from Trello: The app returned "invalid id"

  Zap alert We ran into a problem with one of your Zaps.   Untitled ZapReceived 1 error Edit this Zap   Error Message  

366
JammerS
20 days ago
C
ColmBeginner
asked in Troubleshooting
Unable to pass LegitFit customer details to Leadconnector

This post was split from topic:   Hey guys, Just a quick follow up on this: I'm still struggling to pass LegitFit customer details to LeadConnector via Zapier.Would you mind taking a look at this short video which outlines the issue? I'd love to hear your thoughts. Many thanks! Colm

347
JammerS
20 days ago
J
JGondelmanNew
asked in Troubleshooting
Cannot log in to paid Zapier account, not receiving link to change password

I have a paid Zapier account for which I lost the password, and the password reset email is not being sent. I am having the exact same problem as this poster:  Like Pfm23, I have registered as a free account in order to post here. I already tried whitelisting the addresses that SamB suggested in the thread above, and am still not receiving the email to reset my password. I have checked my junkmail folder.Thank you for any help.

171
JammerS
20 days ago
J
jakeom86New
asked in Troubleshooting
Organizer email issues when sending with Zap

Hi, I’ve set up a Zap to send an email (from outlook) when an Acuity scheduling appointment is made.The Zap works and it will send the email but when received it looks like it is coming from a funky email addressThis appears to be because that is what ‘organizer email’ is logged as. Needless to say though, that is not my email address and not what I want clients to see as it looks pretty dodgy.  Is there a way that I can make it so that these emails will be received from the proper email address?

42
JammerS
20 days ago
A
API8RY
asked in Troubleshooting
Google Chat message titles always appear as "Zap sent by @username" instead of the selected title

When drafting a Zap to a Google Chat Space, the “Title” only becomes part of the ‘card’ in the chat message, but does not become the title of the message itself; the message title is always, “Zap sent by @username”.During Zap setup, a Title is formatted: But when it hits Google Chat, the Message always reads, “Zap sent by @username”, which makes it 100% impossible to keep track of Threads:  Please update the Google Chat integration so that the Message is the same as the card Title. If this is possible in an upgraded Zapier pricing tier, please state that in your reply and we will upgrade.Thank you very much!

486
JammerS
20 days ago
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