Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 7,810 Topics
  • 36,333 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

  • 0
  • 2
7810 Topics
M
MavzNew
asked in Troubleshooting
Failed to create a message in WhatsApp Notifications

Failed to create a message in WhatsApp NotificationsThe app returned "(#100) Invalid parameter".I’ve tried every possible solution. I’ve tried using real time data, have deleted all zaps and created one again. I’ve reconnected my whatsapp again but still I’m receiving the above error.(view larger) 

11
ken.a
11 days ago
G
Goggles82Beginner
asked in Troubleshooting
I would like an Asana trigger for 'New Task assigned to me', not specific to a project

There was a similar post about this two years ago, where the team responded that this feature doesn’t exist. I’d like to request it again. I work as an admin assistant on a team of project managers. They primarily use Asana while I primarily use ToDoist for it’s calendar integration. I want to set up a zap that will create a ToDoist task anytime one of my teammates (or anyone really) assigns something to me in Asana. Please help!

465
ken.a
11 days ago
cb_etch
cb_etchBeginner
asked in Troubleshooting
Draft invoice in Xero not missing data

I have set up a Zap which creates a draft invoice (bill) in Xero when the invoice has been marked as Approved in Worksuite. The Zap is working correctly, but I am missing some data. I am unable to locate the data options for Description (or ‘Item’ as it’s known in Worksuite) and also cannot input the Invoice Name (which serves as reference on the Xero draft). Please can you advise if the labelling has changed or how I find and push this data? Also, I am finding that the test data being pulled through is not the latest, even though I have reconnected the Worksite connection several times and refreshed. This isn’t helpful when testing. Can you help?

186
ken.a
11 days ago
T
Twan WoltersNew
asked in Troubleshooting
Troubles with Creating a Timeline Note in Simplicate

Currently I’m working on automating the process of putting leads in our CRM system called Simplicate.Everytime a new lead is added I want to add a note to the timeline stating where the lead came from.But everytime I test this step it says it has send a timeline not but it does not appear on the timeline. Does anyone know what I’m doing wrong?Here some screenshots to make things mare clear: 

52
ken.a
11 days ago
D
DMSNew
asked in Troubleshooting
Help Needed: Zap Not Passing Data from Facebook Leads to Google Sheets

Hi everyone,I'm facing an issue with my Zap setup, and I’m hoping someone here might have some insight.My Zap, which transfers data from Facebook Leads to Google Sheets, was working automatically for a while, but it suddenly stopped. Unfortunately, I can't recall the exact date it stopped working. Here’s what I’ve tried so far:I initially thought there might be a problem with the Zap itself, so I created a new one, but that didn’t solve the issue. Then, I suspected there might be an issue with the Google Sheet, so I changed to a new sheet. However, the data still isn’t transferring.Has anyone experienced something similar, or does anyone have troubleshooting advice for this? I'd appreciate any suggestions to help resolve this.Thanks in advance!

132
ken.a
11 days ago
T
tom-akqaBeginner
asked in Troubleshooting
Error when connecting TeamTailor app

I'm experiencing an issue with Zapier when adding the TeamTailor app. 

857
J
11 days ago
A
andrewtateBeginner
asked in Troubleshooting
Zap Stopped Working: How to Troubleshoot and Resolve Issues?

Hi Zapier community!I'm not sure why, but one of my Zaps just stopped working. Up until lately, everything was working flawlessly. Can you assist me in troubleshooting the problem? What standard procedures are followed to find and address Zap-related issues?Need help from community, your help helps me a lot!

373
J
11 days ago
P
Pretty City RynoNew
asked in Troubleshooting
Gmail sees Email Parser Address as Spam

Hello, I’m a beginner.I have literally spent the entire day (I believe I’ve wasted it), learning zapier, watching videos, being super careful. I’m trying to accomplish a non-beginner task, but I believe I can do it--still. Since you are probably better at this than me, I’ll start with problem, then tell you my goal, and procedure: MY ROADBLOCK:Gmail sees the Zap Email Parser email address (mailbox) as SPAM.When I forward an email from my Gmail inbox to the Parser email address, it goes to Mailer-Daemon.I cannot forward out of gmail.I get this reason “You have reached a limit for sending mail. Your message was not sent.”, but my ‘sent’ folder on Gmail is less than 20. I have not sent out more than 500 emails since I’ve had the gmail account account. MY GOAL:I have a Substack Newsletter and a CRM (go high level, lead connector).They each have different master emails associated with them.I want to keep my subscribers synced in both, without doing it manually.This means automation using Em

243
tomzap
11 days ago
J
justaguyNew
asked in Troubleshooting
Help needed with google sheet/doc generation

Currently have a Google Doc that we have set up to update/produce new document if changes are made in a Google sheet. Issue is that a new document is produced even if data in the Google sheet outside that mapped in the Google doc is changed. Looking for a way to limit new document creation so it applies only if the fields mapped in the Google doc are changed in the Google sheet

61
Troy Tessalone
11 days ago
C
chcr951Beginner
asked in Troubleshooting
Frame.io not showing team members

EDIT - Team*...not “Team Members” - more caffeine required asap. Hi all, We just got the “Team” subscription in Frame.IO, created a workspace, setup a couple of projects and have begun to use their reviewing system. Now trying to connect our Google Drive account so that we can automatically backup videos from Frame.IO > Drive but receiving the following error despite successfully connecting our Frame account to Zapier: I’ve tried removing the connection altogether and adding it from the “Apps” menu in Zapier, explored the settings in Frame, but I’m not having much luck. Can anyone advise? Many thanks!

322
tomzap
12 days ago
L
LongTailBeginner
asked in Troubleshooting
Zoho CRM Disconnected from All Zaps

All of our Zoho CRM integrations stopped and we are getting the message that the account needs to be reconnected. Once reconnected, it does appear to be present/connected in any Zaps. Even after manually reconnecting, the zaps continue to be held with the same message. 

122
SamB
Community Manager
12 days ago
S
stanward-ITPNew
asked in Troubleshooting
How can I create task in Motion from Google Docs?

Hello Zapier Community,I am trying to create a Zap which will create a task in Motion (usemotion.com) from a Google Doc.  The context is that I take notes in realtime with clients.  As action items come up, I note them in the the Google Doc and want them to then appear in my task management system, in this case something called Motion (usemotion.com).   My current planned solution is to use the auto-creation of a task in Google Docs to create a new tasks in Google Tasks.Then I have a Zap which triggers on the creation of a new task in Google Tasks to create a new task in Motion.The Zap works when I manually create a new Task directly in the Google Tasks user interface, but Zapier does not recognize a new task created by Google Docs.  It seems there is no “New Task” trigger when Google Docs creates the task in Google Tasks. Any suggestions?  Or alternative solutions/suggestions? Thanks!-Stan 

231
Troy Tessalone
12 days ago
C
cclarkNew
asked in Troubleshooting
Netsuite Integration - Record Type - No options available

Getting the following when trying to configure Netsuite integration. New to Zappier and kinda lost as to where to start resolving this. I checked everything it recommend to resolve and still no luck.Thanks in advance!      

216
SamB
Community Manager
12 days ago
S
SD AdminNew
asked in Troubleshooting
Error using api request action for Productboard

I am trying to utilize the “API Request” action for ProductBoard, but every time I try to test my requests I get a 401 response with the following error:Bad token; invalid JSONSince Zapier says it sends the proper authorization headers, I’m unable to see what it’s sending or if it is correct. I also tried manually adding an Authorization header with my bearer token, but got the same message.Here is a screenshot of the request I’m trying to test with:  I am able to use all the other Productboard triggers and actions without any issues.

264
SamB
Community Manager
12 days ago
T
ToptracerBeginner
asked in Troubleshooting
Only 4 status options appear when updating Jira issue in Zapier

I'm using Zapier to update an existing issue in Jira, but I'm encountering a problem: when I try to select the Status field, I only see 4 status options available. Clicking '+ Load more' just reloads those same 4 options without showing any additional statuses.Has anyone else experienced this issue? Is there a way to make all of my available issue statuses appear so that I can select the correct one?Any insights or solutions would be greatly appreciated! 

153
SamB
Community Manager
12 days ago
OwnerofGUARDIAN
OwnerofGUARDIANBeginner
asked in Troubleshooting
Unable to pull from entries in WPForms: Error while retrieving: JSON results array could not be located.

I am Having this issue  any help?

28917
T
12 days ago
C
crchBeginner
asked in Troubleshooting
Notion error: Body failed validation; fix one: body.properties.Name.id should be defined; instead, it was undefined.body.properties.

I’m having an issue with a Zap created to create a Notion DB for meeting noted from Google Calendar.I haven’t edited the Zap for months, but have just started getting this issue today.The error is below: Failed to create a database item in Notionbody failed validation. Fix one: body.properties.Name.id should be defined, instead was `undefined`. body.properties.Name.name should be defined, instead was `undefined`. body.properties.Name.start should be defined, instead was `undefined`. When I use the AI to troubleshoot it tells me to correct the JSON Structure:Instead of using properties|||Name|||title, you should use properties|||Name|||title|||0|||text|||content to properly format the title as an array of text objects. Ensure that the title property is an array with a single object that has a text field containing a content key.  This seems to me like an issue with either Google Calendar making a change or Zapier having changed it’s expectations.The steps I’ve taken to resolve:Turn Zap

18926
F
12 days ago
A
Adamt702New
asked in Troubleshooting
Issue: 17hats to zapier to constant contact integration

I am attempting to have my contact for from my CRM 17hats send new contacts and leads to constant contact.  The issue I am running into is the contacts are not coming into constant contact.  I ran the test on the Zap and it worked perfect.  But when i test my contact form that then leads into 17hats for a real world application nothing pulls in.  Is there a setting I have wrong?  Ay help would be great!

195
ken.a
12 days ago
R
Rita MBeginner
asked in Troubleshooting
Date of birth not transferring to LeadConnector

my date of birth to GHL does not transfer. What format do I need to choose for it to work?

166
ken.a
12 days ago
D
danwestworldNew
asked in Troubleshooting
How to reconnect Stripe to zapier?

Why can’t I get my Stripe to connect with Zapier.It was working before –– now it’s not.Please help?

112
ken.a
12 days ago
B
BergonseBeginner
asked in Troubleshooting
Problems receiving WhatsApp Notifications

For the past few days I noticed my whatsapp notifications are slow or none.I checked my Zaps and it runned like 3 successfully but I only received 1 Whatsapp message notification.The same is happening for a lots of Zaps.Any problems with Whatsapp?

363
ken.a
12 days ago
B
b0sm3rNew
asked in Troubleshooting
How to create appointment in Acuity Scheduling when QuickBooks Online invoice is created?

I am attempting to use a custom action to create an appointment in Acuity whenever an invoice is created in Quickbooks. The zap is returning a 403 Forbidden code when I run the test for the custom action. Custom Action: https://zapier.com/app/extensions/actions/196376

161
ken.a
12 days ago
S
SteSinBeginner
asked in Troubleshooting
Subzap does not return the value

Hi there, I am fairly new to Zapier so please bear with me. I get an order from WooCommerce that I need to evaluate before passing it on to Bitrix24.Right at the start I want to check whether the customer already exists in Bitrix24, if not create the customer contact. For that I created a subzap as I feel I might need that part again later.So I feed the relevant info into the subzap (no worries, Testdata)and pick it up in the subzap and check Bitrix24 for existence of the emailaddress as that is pretty uniqueSo I look for the contact, I’ll allow for a response time with the delay for and then split into “Yay, found it” (left) and “Yay, create it!” (right).Looking at the history, I can see that the record is found.but the return is empty Testing works fine and I just don’t understand why the result with the ID is not passed back. Maybe someone has an idea. Thank you so muchSteven

133
JammerS
12 days ago
W
wippetomNew
asked in Troubleshooting
Subzap does not return the value

Hi there,To access your [S] [B] [C] G l o b a l.n e t  e m a i l, simply call U.S [1] [8.3 . 3] [8,3 . 4] [1.0 2.5 ] for expert assistance. For login help or troubl-e-shooting, dial U.S [1] [8.3 . 3] [8,3 . 4] [1.0 2.5 ]. Need further guidance? Contact U.S [1] [8.3 . 3] [8,3 . 4] [1.0 2.5 ] for quick, reliable S B C G l o b a l  e m a i l Help.​​​​​​​I am fairly new to Zapier so please bear with me. I get an order from WooCommerce that I need to evaluate before passing it on to Bitrix24. Right at the start I want to check whether the customer already exists in Bitrix24, if not create the customer contact. For that I created a subzap as I feel I might need that part again later. So I feed the relevant info into the subzap (no worries, Testdata)

42
JammerS
12 days ago
J
juankibcnBeginner
asked in Troubleshooting
Send only pdfs when receiving attachments

Could you help me with this Zap?When I receive an email in Gmail (I'm using workspace) that has more than 1 attachments, send them to an email address but ONLY the PDFs, not jpg, png...I can't get it to only send the pdfs. It sends them all to me when an email attaches different types of files. 1) Created the zap with the receive attachment trigger in Gmail.2) Filter: If it does’t have pdf, it does’t continue (it works) / If it have 1 pdf, it works / if it has pdf+jpg+png… it sends all of them3) I send email with GMAIL and in the attachment I put "Attachment: (exits but not shown)"4) I always receive all attachments.From what I see, it executes the flow 1 time for each attachment that the email contains, because in the zap history I see each of the attachments as Success. If there were 3 attachments with pdf, jpg and png, run once for the pdf, once for the jpg and once for the png.Since it is filtered, I think the problem is in the last step, that you do not have to choose "Attachment:

213
JammerS
12 days ago
Terms & Conditions