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Best answer

This Facebook Lead Ads (1.1.8) step hit an error

  • May 13, 2026
  • 1 reply
  • 21 views
F

Since last night we are experiencing this serious error on all leads coming from MEta:

This Facebook Lead Ads (1.1.8) step hit an error

The app returned "Unsupported get request. Object with ID '949777811216752' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at ht...". Unsupported get request. Object

Can you help us please?

 

 

Best answer by SamB

Hi there ​@fciotola 👋

Thanks for flagging this. The error you’re seeing matches the issues being discussed over in the other Community topic here:

We’ve have an incident page here where you can find out more. I'm going to close this thread now to keep the Community conversation in one place, but please follow along in the other topic and subscribe to updates on the incident page to be kept informed 🙂

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • Answer
  • May 13, 2026

Hi there ​@fciotola 👋

Thanks for flagging this. The error you’re seeing matches the issues being discussed over in the other Community topic here:

We’ve have an incident page here where you can find out more. I'm going to close this thread now to keep the Community conversation in one place, but please follow along in the other topic and subscribe to updates on the incident page to be kept informed 🙂

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