I have this error That just appeared:
Error while hydrating data from Facebook Lead Ads: The app returned "Unsupported get request. Object with ID '1689419295812436' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API docum
Does anyone else have this problem? How do you fix it, or does it fix itself?
Best answer by SamB
Hi everyone, good news! Facebook has resolved things on their end now 🎉
Our engineering team is still working through replaying all the leads that were missed during the incident, which may take a little while to fully complete.
Here’s the latest update from the incident page:
Monitoring
Facebook has mitigated the upstream issue affecting Facebook Lead Ads lead retrieval.
The incident began at approximately 1:20am UTC on May 13, 2026 and was resolved at 10:38am UTC on May 13, 2026.
Your Zaps should now be functioning as expected, and new leads from Facebook should resume flowing through normally. We’ll continue monitoring and will share another update if anything changes.
I’m getting the same error across all zaps. Running multiple meta ad accounts and lead ads, so hoping its fixed soon!
Can Zapier confirm that this is widespread? Is Meta the problem? Having trouble getting into contact with meta right now.
It seems like many others are experiencing the exact same problem. I am also facing the same issue, and error emails are continuously flooding my inbox. Please address this immediately.
Just got this email!
Hey there, thank you for writing in!
It looks like our team has just identified the issue that you’re currently experiencing and they’re working through this as quickly as they can!
You can follow the incident and subscribe for updates here: https://status.zapier.com/incidents/01KRFQM06XNZGJ85EF6WSCZ59J
Thanks for hanging in there, and let us know if we can help out with anything in the meantime.
I have trying to troubleshoot the same issue, however no success.
Anyone from Zapier can look into this on urgent basis?
Just got this email!
Hey there, thank you for writing in!
It looks like our team has just identified the issue that you’re currently experiencing and they’re working through this as quickly as they can!
You can follow the incident and subscribe for updates here: https://status.zapier.com/incidents/01KRFQM06XNZGJ85EF6WSCZ59J
Thanks for hanging in there, and let us know if we can help out with anything in the meantime.
Will zaps automatically be replayed? We have quite some leads in the pipeline, and business wise we hope that as soon the issue is fixed, they will automatically be replayed
+11Hi
Sorry to hear you're all being affected by this. I can see the incident is still ongoing, so I wanted to call out what our team is advising currently:
We'll work to replay the missing leads once Facebook resolves the issue. Updates will be shared on the incident page as the situation develops, so please use the Subscribe to updates button on that page to get notified as soon as there’s any news.
Appreciate everyone’s patience in the meantime 🙏
+11Thanks for letting us know you're also impacted by this
Wanted to share that there's been a recent update posted on the incident page:
Identified
We're now seeing a significant decrease in errors related to Facebook Lead Ads, indicating that Meta has begun mitigating the upstream issue affecting lead retrieval.
Current Status: Error rates are dropping, and we're confirming that leads are beginning to flow through again for affected Zaps. We're actively monitoring the situation to ensure full recovery.
Next Steps: Our team is now working on replaying the leads that failed to process during the incident window. We'll have more details on timing and any customer actions needed in our next update.
Thank you for your patience as we work through this with Meta. We'll continue to post updates as the situation progresses.
I'd recommend subscribing to updates on the incident page so you're notified as soon as there's any further news.
+11Hi everyone, good news! Facebook has resolved things on their end now 🎉
Our engineering team is still working through replaying all the leads that were missed during the incident, which may take a little while to fully complete.
Here’s the latest update from the incident page:
Monitoring
Facebook has mitigated the upstream issue affecting Facebook Lead Ads lead retrieval.
The incident began at approximately 1:20am UTC on May 13, 2026 and was resolved at 10:38am UTC on May 13, 2026.
Your Zaps should now be functioning as expected, and new leads from Facebook should resume flowing through normally. We’ll continue monitoring and will share another update if anything changes.
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