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Best answer

Problem with facebook lead ads

  • May 13, 2026
  • 1 reply
  • 28 views
M

Hi,

I’m having an issue with Facebook Lead Ads + Zapier.

What works:

  • Facebook Lead Ads trigger fires correctly in Zapier

  • New lead events are detected

  • Leads appear normally inside Facebook / Meta Contacts

  • Zapier is connected as CRM in Meta Business Settings

  • All permissions are enabled

  • CRM access is enabled

  • Reconnected Facebook account multiple times

  • Removed and re-added the trigger

  • Selected the specific page and specific form manually

Problem:
Zapier receives the lead event, but fails when trying to hydrate/fetch the actual lead data.

The error is:

“Object with ID ‘xxxxxxxxxxxx’ does not exist, cannot be loaded due to missing permissions, or does not support this operation.”

In Zapier task history I can see:

  • lead event arrives

  • but no field data is returned (no name/email/phone)

  • only the leadgen_id is present

Important details:

  • The form itself works correctly in Facebook

  • Leads are visible inside Meta Contacts / Leads Center

  • The form was NOT recently edited

  • Permissions appear to be fully granted

  • Webhook/event delivery works

  • Only the lead data fetch fails

Could this be:

  • a broken Form ID on Meta side?

  • a Lead Ads API issue?

  • webhook hydration issue?

  • hidden permissions issue despite full CRM access?

Has anyone seen this behavior before?

Thanks!

 

P.S. It was working fine before - today an error appeared

 

Best answer by SamB

Hi there ​@MaciejS 👋

Sorry to hear you're running into this. The error you're seeing is being tracked in this Community topic:

We’ve opened an incident here which has more details. I'm going to close this topic now to keep the Community conversation in one place, but please follow along there and subscribe to updates on the incident page to stay informed.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • Answer
  • May 13, 2026

Hi there ​@MaciejS 👋

Sorry to hear you're running into this. The error you're seeing is being tracked in this Community topic:

We’ve opened an incident here which has more details. I'm going to close this topic now to keep the Community conversation in one place, but please follow along there and subscribe to updates on the incident page to stay informed.

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