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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 7,161 Topics
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Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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7161 Topics
J
jmbroomieNew
asked in Troubleshooting
Trouble replicating UA page data filtering in the Google Analytics 4.

Has anyone had any luck with dimension filters using the GA4 zapier app? In the UA/Google Analytics app it was very simple to create a Zap that returned specific GA page data using Dimension filters, as you could specify (Text) contains in the Page URL and return everything that contains that value as below: However, in GA4’s app, when using Send Run Report to Google Analytics 4, the comparison options are AndGroup, OnGroup, NoExpression and Filter but I am unable to replicate the measurement above with any of those. I want to return all the pageview data that starts with/contains the value above (there are hundreds of URL variations that follow that value i.e date parameters) but it never returns anything when testing or when Published. I’ve reached out to Zapier support and not had much luck either, and have struggled to find documentation that helps support GA4 Zapier as a whole.What is returned in Google Analytics 4 trying to replicate the same report from UAIf anyone has had luck

1
SamB
Community Manager
11 months ago
I
ironwerxBeginner
asked in Troubleshooting
Error updating Notion events to Microsoft Outlook calendar. Does it require paid Notion version to update events?

I have a Notion account where I log tasks and events. Notion is connected to Outlook. If I create an event in Notion, the event is zapped to the Outlook calendar. If I update an event on Notion, Zapier throws an error and I get an email message sent to me.My question is, do I have to have the paid version of Notion to create a zap to update events? Thank you.

6
SamB
Community Manager
11 months ago
A
Awesome NinjaNew
asked in Troubleshooting
Facebook Page is not appearing in my Zap despite correct settings in Facebook.

Hello,I have not been able to see why my Facebook Page is not appearing. I have looked at the guide, other posts, and forums and do not see anything. I know it is an issue with my Facebook Page and not Zapier as it is an issue with other apps.I have tried reconnecting the page, having the privacy setting to public, made sure the settings has permission with Zapier and can confirm it works with other pages.I have been looking for over 2 weeks and feel very lost! If anyone has any ideas that would be a huge help. 

1
SamB
Community Manager
11 months ago
H
HilltopBioBeginner
asked in Troubleshooting
HubSpot to Square Zap Issue: Creating deals from invoices without duplicates.

We create New Deals in HubSpot when a New Completed Order is created in Square.Most of our orders are entered into Square with credit card payment, so the order date and payment/transaction date are the same.PROBLEM: Some of our orders are invoiced, and the New Order zap doesn’t trigger until payment, which can be weeks or months later. This skews our order history info in HubSpot.Zapier/Square Trigger Options in question: NEW ORDER, NEW INVOICE, NEW PAYMENTDESIRED SOLUTION: I want to create a Deal when a New Invoice is created, but then NOT duplicate it when that invoice is paid. Creating the deal is the easy part, but not duplicating is an issue.The only field that appears to connect NEW ORDER (i.e., payment transactions) to the Invoice, is through NEW PAYMENT.  New Order [id] = New Payment [order_id] field.The only way I see to filter the existing New Order zap is to FIND NEW PAYMENT where the New Order [id] = New Payment [order_id] field. I checked an existing invoice payment to en

4
shalgrim
11 months ago
I
IntegrateNew
asked in Troubleshooting
Failed to create a timecode in Projectworks: The app returned "An error has occurred."

I am unable to create a time code in projectworks through Create timecode zap. I have inputted the required details and the test is failing due to some reason. How do I successfully create a time code? The three required fields are Module ID, Task name, Task type ID. It returns an error message - “Failed to create a timecode in ProjectworksThe app returned "An error has occurred."”

2
shalgrim
11 months ago
N
nansyNew
asked in Troubleshooting
Segment selection issue: Unable to choose 'Open House' for new subscribers.

What I am doing wrong? I am trying to select my new subscriber to fall into my “open house segment” but the “buyer” segment is automatically chosen and if I select the right one, I click “Continue” however it reverts back to “buyer”. 

4
shalgrim
11 months ago
A
AntDX316Beginner
asked in Troubleshooting
Error: Alexa Zap Unable to Add Task to Any.do List & RSS Trigger Issue

This post was split from the topic: Alexa goes through all steps, but when it comes time add task to my Any.do list it says "oops, I ran into a proiblem"It does not work at all.Also the Trigger: RSS by Zapier is garbage too because without an ability to have an “update rate”, it won’t see any new changes beyond the test run. For RSS to work you have to have it update to see for changes. Right now there is nothing therefore it does nothing.

2
A
11 months ago
leanneb
leannebBeginner
asked in Troubleshooting
MailerLite to Modern Event Calendar Error while retrieving: There was a problem with the data returned from this step

Hi everyone, I have been battling moving data between Modern Events Calendar and MailerLite for months now. Everytime I setup a Zap I get the error “Error while retrieving: Bargle! There was a problem with the data returned from this step! Please contact support.” even if the test is successful. The zap then continuously shuts on and off and some subscribers move through and others don’t. It looks really unprofessional and managing this manually seems really inefficient. Can you please help?

9
Troy Tessalone
11 months ago
N
NogardlsdaNew
asked in Troubleshooting
Convert CSV to XLSX (Excel format)

Hi, I am trying to conect a phantombuster with brevo.The problem is that phantombuster export a file with csv format. when I connect with brevo the format of the information is wrong because csv format is data separated with “comas” “,” . I need to change the format of the file before conecting to brevo.I tryed to conect it firstly with Google Sheets but I have the same problem. I found splitcsv.com but you need a premium account (20€/month) or 3,99 each file) and I could not test it to see if it works. So. Do you know any app in zappier to do this? Thanks.

1
Troy Tessalone
11 months ago
EllieVHD
EllieVHDBeginner
asked in Troubleshooting
Freshsales error adding your account: Authentication failed, the app returned "404"

Hi, screenshot below - when I try to connect my freshsales account I get this message, I’ve tried different browsers and checked permissions in freshsales, I’m now out of ideas! Thank you :)   

7
SamB
Community Manager
11 months ago
L
laurenfgNew
asked in Troubleshooting
Form submission automation from ManyChat to Kajabi is not working.

I am having trouble making this zap work.  In manychat I created a custom email field. When someone sends their email address I want it to create a form submission in kajabi. The test looked perfect and did what it was supposed to do. I went into kajabi and saw the new email address added. But it isnt performing the automation.

1
Troy Tessalone
11 months ago
B
betsoftwarewebdevNew
asked in Troubleshooting
Buffer Zaps turning off when published together

Hello there.! I have an issue here, I am trying to publish 2 Zaps, one for Facebook and another for Twitter using Buffer. If 1 zap is on the other just turns off, I can’t have them both running. What could be causing this? 

1
Troy Tessalone
11 months ago
J
johncazanderNew
asked in Troubleshooting
Setting up Outbound email - name not appearing as sender

I have tested an outbound email setup from my spreadsheet, my concern is my name as “John Cazander” is not reflecting on the inbox message title. Please refer to attached image:  

2
SamB
Community Manager
11 months ago
INH
INH
asked in Troubleshooting
Error during execution: object of type 'NoneType' has no len()

Hi, I run into an error setting up a Zapier Transfer with Airtable as a source and Google Drive as a target (create folders with Airtable IDs). If a select a specific view (46 records) I get this error immediately. When I don’t select a view (595 records) I get this error after about 100 records. This is happening on the “Let’s take a look at your dataAdd filters as needed, and select the data you’d like to send.” screen during setup. Due to an error, only some of your records were loaded.Error during execution: object of type 'NoneType' has no len()Is this a bug? 

33
SamB
Community Manager
11 months ago
R
rachbearBeginner
asked in Troubleshooting
Unable to find and update Calendly record in Notion via Typeform.

The goal is to update a specific item in Notion…. 1 - A podcast guest to schedules interview via Calendly.→ ACTION: a new guest is created in Notion. 2 - An email is sent with podcast information to fill out details in Typeform. (Separate automation)3 - When the podcast guest fills out the Typeform entry with bio and headshot → ACTION: the record in Notion is updated with the Typeform info.The issue I’m running into is finding the Calendly item in Notion for the Typeform to update… it keeps creating a new item or an error. Typeform to Notion 1 - Trigger ⚡️ Typeform - New Entry2 - Find Database ItemACTION: ??? Search by email results in duplicate. How to I find the Calendly record?3 - Update Database ItemACTION: Currently have “ID” from 2. Find Database Item in Notion What do I put in the “Item” field? Any thoughts???

7
Troy Tessalone
11 months ago
K
KatharineNew
asked in Troubleshooting
Google Sheets error. Unable to parse range: 'Book Review Requests'!Ummie Tink:Ummie Tink

I’m trying to update a row in a Google Sheet based on a Google Form response. The Sheet has info about books: Book Title, By, Description, Status, etc. The form is used to check out a book so the user can review it. This form has two fields: one for the Book Title and the other identifying the user. (I’m using Form Ranger to populate the Book Title field from the Google Sheet.) When the checkout form is submitted, I want to update the row where the Book Title is what was selected in the form. Specifically, I want to add “In Review by “ plus the user’s ID in the Status field.I selected the Custom option and did a “Lookup Spreadsheet Row in Google Sheets.” In the Lookup Value field, I selected the Book Title field. That put “1. Book Title: Ummie Tink.” This was odd since what I wanted was only “1. Book Title,” but the Zap appeared to be inserting example text, so I went on.When I went back to “Update Spreadsheet Row in Google Sheets,” I found “2. COL B” in the Row field. This was odd sin

2
K
11 months ago
NDOshogun
NDOshogunNew
asked in Troubleshooting
Trouble with Zap sending wrong Property Radar records to Docupost and missing PDF URL.

I can’t get this Zap to work. The Zap tests show they are integrated. The zap is suppose to take new property records from Property Radar and send them to Docupost so a letter gets sent out. When I test the Docupost integration, it always pulls up a property record from Property Radar that is not in the list that I added to the Zap. The test does send a record to Docupost, but it is the wrong property record and the PDF doesn’t show even though I added a PDF URL.

5
Troy Tessalone
11 months ago
markkoeks
markkoeksBeginner
asked in Troubleshooting
Are there a list of modifications for Apps that we know will cause a Zap that uses that App to stop working?

Recently I had two Zaps stop working and the teams losing data and confidence when updates to the Notion database were made.  The Zap looks for a new line in Google Sheets, and creates a Notion database item. But when the database was updated to include two new columns/values that were not applicable to the Zap - it stopped working.  I know for example that changing a field in Notion (title, type, etc) that the Zap updates will absolutely break it - but what about other modifications that are not part of the Zap?I’m using Google Sheets - will moving a Sheet from my account to a Team Drive break the Zap?Can I update the account in a Zap from my personal account to a “workflow” user account that is shared amongst multiple users?

1
Troy Tessalone
11 months ago
C
Campbell CreativeNew
asked in Troubleshooting
WooCommerce error: Returned "The username and/or password you supplied is incorrect.".

I continue to get this error while trying to connect my WooCommerce to Zapier.  I have the purchased plug in, my cookies are good… I have recreated new code, everything. I just don’t understand.  Help! 

1
Troy Tessalone
11 months ago
M
mgsvgsNew
asked in Troubleshooting
Notion error: Unsaved transaction, Unrecognized error.

Hi,Problem with two Zaps just started - one goes from Google Calendar to Notion and one from Todoist to Notion. So appears that Notion may be the issue? I receive a:   Notion Unsaved transactions: Unrecognized error. message and nothing is transferring from the sending to the receiving app.Any idea what might be happening or how to fix it?Thanks in advance.

8
ken.a
11 months ago
Impact2023
Impact2023Beginner
asked in Troubleshooting
Trouble authorizing Squarespace to Airtable due to "Grant Access" button issue.

Trying to create a new zap from a membership form in squarespace to a table in Airtable, The problem is that I’m asked to “Verify my email to authorise the integration”, but I can’t find a way to authorise it / grant access (see picture). I can’t push the “Grant access” button and I don’t get any email to confirm it. Can anyone help out?  Thank you!

3
ken.a
11 months ago
Queesntown IT
Queesntown ITBeginner
asked in Troubleshooting
Error creating SharePoint folder with Gravity Form submission attachments.

I am creating a zap wherein whenever there’s a new submission via gravity form, a sharepoint folder will be create consisted of all the attached documents in gravity form. However there’s an error saying it cannot create folder. 

1
ken.a
11 months ago
C
cassiemacfarlaneNew
asked in Troubleshooting
Shopify & Flodesk zap not working

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.Hey hey!  I’m having troubles with my zaps working in real time, integrating Shopify to Flodesk.  I want the zap to send a customers email from a specific product purchase in Shopify and insert them into a segment inside Flodesk to send them targeted emails based off the specific product they purchased in Shopify.  I set the Zap up and the tests ran fine, but as I was running tests in real-time, it looks like the zap is not working.  I checked the segment inside Flodesk and there was no email added into the segment.  Below I have screenshots of how I have the Zap set up, I wonder if the filter I’m using is correct?  THANK YOU SO MUCH for your help in advance!!!! Screenshot #1: the trigger I have set up Screenshot #2: the filter I have set upScreenshot #3: the action I have set up

13
Troy Tessalone
11 months ago
J
jamieskojecNew
asked in Troubleshooting
My Zap isn't triggering to pass Manychat tag to CRM

Hi there,I set up a new zap that is supposed to use Manychat’s Instagram lead magnet automation to pass a contact to my CRM. The automation triggers when someone comments on an Instagram post with a keyword. Manychat is supposed to then add a tag to the user info, which gets passed via zapier to the CRM (Highlevel/Leadconnector), which in turn sees that tag, adds it to the user, and triggers delivery of the lead magnet (a free PDF ebook). For some reason, the tag is not passing through no matter what I do. I’ve tested the automation and it works. I’ve tested the Zap and get a success message. My Zapier history is showing that the zap is just never getting triggered. I’m not sure what I’m missing. Thanks in advance for any help! Screenshots below.The zap:The tag specified (it reads: “Instagram high interest rate lead magnet”The Manychat workflow step where the tag is added:The details on the step (red arrow above) where the tag is added:  

3
Troy Tessalone
11 months ago
O
oliviasuneBeginner
asked in Troubleshooting
Issue with Typeform multiple choice fields not mapping correctly in Salesforce.

Hi Team, I’m using a pretty standard flow to create a lead in Salesforce when a new typeform has been filled out. I am having an issue with multiple choice fields from typeform mapping properly and appearing properly in Zapier to be able to map. Some fields (below) populate with all of the custom questions and answers, but some only come up as pre-filled options in Zapier, but come out in Salesforce selecting all options, not just one selected in the form. Has anyone experienced this or can point me in the right direction :)  Picklist one - multiple choice, more than one option permitted, shows up properly in Salesforce  Picklist two doesn’t show up properly in Zapier, can’t select correct options and shows up as all.  example of pre-filled selected fields in Zap, can only populate apparel as a custom optiononly custom option that shows up is apparel :( not the other categories.  Please help me understand what I am missing <3 Olivia

2
O
11 months ago
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