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Answer

Sprout Studio app connection doesn't include multiple users

  • November 1, 2024
  • 5 replies
  • 28 views
L

I’m using Sprout Studio and want a zap to trigger for all new shoots, regardless of which user created the shoot (a Sprout Studio account can have multiple users, with their own login credentials). Current behaviour is that if the zap uses my Sprout login credentials for the connection, it only triggers when I create a shoot, not when other users do the same. Is there any way for the connection to cover multiple users?

Best answer by JammerS

Hi @LaurenC,

 

Welcome to the Community.

 

Sprout Studio's API might limit data visibility to the authenticated user, affecting Zapier's functionality. Potential solutions include using an admin account to see all shoots, creating a shared account for all users, or setting up multiple Zaps for individual users. If these options don't work, it is recommended that you contact Sprout Studio's support team for assistance.

 

Let us know if you need further assistance.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • Answer
  • November 4, 2024

Hi @LaurenC,

 

Welcome to the Community.

 

Sprout Studio's API might limit data visibility to the authenticated user, affecting Zapier's functionality. Potential solutions include using an admin account to see all shoots, creating a shared account for all users, or setting up multiple Zaps for individual users. If these options don't work, it is recommended that you contact Sprout Studio's support team for assistance.

 

Let us know if you need further assistance.

ken.a
L
L
  • LaurenCBeginner
  • Author
  • Beginner
  • November 4, 2024

Hi @JammerS thanks very much for your reply.

 

The only option we have currently is multiple Zaps for individual users. I’ll reach out again to Sprout Studio as well to see if there are any anticipated changes to their API that would remove the need for this workaround.

 

Thanks again.

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • November 5, 2024

Hi @LaurenC,

 

Please keep us posted on this one so we can troubleshoot further. Thank you.

L
  • LaurenCBeginner
  • Author
  • Beginner
  • November 5, 2024

Hi @JammerS

The Sprout team have confirmed that it is only authenticated user data that is available to Zapier, and there’s no admin account functionality which has visibility of all. No current plans to change this. Your third solution remains as the only viable one - adding a connection for each user and duplicating zaps.

Thanks again for your help.

ken.a
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • November 6, 2024

Hi @LaurenC,

Thank you for looping back with an update here. Additionally, a huge thanks to Jammer for giving you a workaround regarding this one.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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