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I have a few zaps already running between Cognito and Sheets. It’s only transferring date from submissions on Cognito to different Sheets depending on what that data is.

 

My problem recently is, I had a request to add an address column to a contact sheet. I added the field on Cognito no problem. The issue came when it was time to add that to the zap that compiles contact information. I set it up like have for everything else. When setting up the trigger with the new test data, the data shows up fine and exactly how I need it. However, once i go to map that data to a field in Sheets, that data no longer shows up and I am unable to map it.

 

I’ve tried making a brand new zap to see if maybe it was an issue with the one I already had. It still will not show up. In fact, when i go to other zaps I’ve already built and have long been working, the test data shows up when testing the trigger, but it will not show up when mapping fields to google sheets.

Personal/Identifying Information has been covered.

There’s more information on this form than shown in the test data, but the address information is what I am after. The data shown when mapping fields is all that is showing. Nothing else comes up. This issue is recent as just a few weeks ago I was mapping fields just fine. 

 

Thank you for your time to help.

Hi @Iceree 

You can try searching for the address field values to narrow down the list of variables to map from Step 1.

Or you can try doing custom pill mapping:

 


Hi @Iceree,

I just came across your post here and wanted to check in here to see how you’re getting on. Were you able to try custom pill mapping as Troy suggested?

Please do let us know if you’re still in need of some help on this at all - happy to assist further! 🤗


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