Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Get Help

Find answers to your questions. Ask the Community for help or hire someone to help you.

29425 Topics
F
Faction PMOBeginner
asked in Troubleshooting
Anyone have experience connecting Scoro to ServiceNow via Zapier?

Hello!Does anyone have experience connecting Scoro to ServiceNow via Zapier?  We recently tested a Zap in the reverse order (ServiceNow to Scoro) and with a little testing, now have it working where a new escalation will automatically create a task in Scoro, in our predefined project.The 2nd piece to this is getting Scoro to talk back to ServiceNow, and update the existing escalation.  We have the Zap trigger set as a New or Updated task, and it’s set to look at bookmark filtering (we have this exact same filtering setup in a different Zap that works well, to send an email notification when a task in Scoro hits the bookmark).We cannot get the Zap to pull data over to ServiceNow, the test action is not working in the Action piece of the Zap, and we don’t see any activity in the Zap history (even though tasks are pulling into the bookmark the trigger looks at).Does anyone have any experience?  Any insights will be hugely helpful.  Thanks in advance!

775
jesse
2 years ago
Z
ZapMonsterBeginner
asked in How Do I
How do I build an algorithms with ZAPs

We currently use Zapier to filter jobs from a jobsite into a Leads List.STEP 1I would like Zapier to assign each job various weighted points according requirements e.g.Job one requirement A: -3Job one requirement B: 0Job one requirement C: 5STEP 2I would then like Zapier to assign each job a status depending on the total number of points receivedSuper Hot: 5 - 10 pointsHot: 3 - 4 points etcSTEP 3Add the jobs to the Leads list as per usualHow do I do that? 

825
nicksimard
2 years ago
A
ABARBeginner
asked in Troubleshooting
Paths not running despite the conditions being met

Hi I added a path to run at the end of my zap that has opposite conditions, If text contains true, run path A, if text contains false, run path B.  During testing the sample data will always confirm that one of the paths would have continued. When it actually runs, i’ve only had success 10% of the time, with all other times showing that all paths did not run.  Is there anything I can provide to make this easier to troubleshoot?

1413
nicksimard
2 years ago
T
Team AtomPayNew
asked in Troubleshooting
Is there an indicator that my Zap is working?

Did the zap work? The zap was to connect the airtable database to our webflow cms. But upon looking at the cms, I am not seeing the columns and rows. Did the zap work? How can I tell it worked?

1563
jesse
2 years ago
G
Gina KingBeginner
asked in Troubleshooting
Create ActiveCampaign contacts from newly-completed OnceHub bookings

How do I fix this eror when trying to trigger Oncehub with ActiveCampaign?

476
jesse
2 years ago
E
Egonzalo99New
asked in How Do I
HubSpot - How can I make 2 Zaps not collide with each other?

Hello!I have 2 Zaps configured, the first one is for sending a slack message when a new HubSpot contact is being created, and the second one is for sending a slack message when a HubSpot contact’s fields are being modified.Currently when I create a new HubSpot contact and get the slack notification, I also get the slack notification for the second Zap, because HubSpot recognizes the creation of a contact as it’s fields being modified.Is there any way I can tell Zapier to not trigger the second Zap if the first one is being triggered?Or, alternatively, is there a way to change this behavior from HubSpot’s side?Thanks in advanced!

222
shalgrim
2 years ago
G
GJ RetireNew
asked in How Do I
Redtail and Calendly - reschedule appt and contact creation

For Calendly to Redtail, how do I:Cancelled or rescheduled appointments Creating a contact ONLY if it doesn’t already exist in their Redtail CRM?  I have successfully created a zap for adding appointments to my Redtail calender and adding contact details to redtail, but i want to refine the process as mentioned above.   Thanks,Rebecca

842
jesse
2 years ago
C
Click LeadersBeginner
asked in How Do I
Asana Rename project

Hello  In My Company there is a solution that when project is bloked because out of time we add to project 🚫 sign on the beginning Is there any way to rename project after finish task ?

1235
jesse
2 years ago
A
ArielToNew
asked in How Do I
How to sync Read-Only events from Google Calendar?

Hi,I have created an integration between Google Calendar and Notion, and it’s a live saver! However, I don’t know if there is an option to sync read-only calendars such as Birthday calendar automatically created, or a subscribed calendar as they are not dynamic.Meanwhile, I’ve got an error for each Zap run as they are “no events”. Thanks for the help!Ariel

1961
jesse
2 years ago
F
fussy_mattNew
asked in Code & Webhooks
Return a value based on building key value pairs from two comma separated lists

I have an array thats coming into Zapier as two separate comma separated lists (see screenshot):  I want to be able to isolate the corresponding value for ‘google-clientID’ to use in another part of my Zap, what’s the best way for going about this? i.e. in the above example the value i’d want would be ‘814952396.1658487709’. Any help greatly appreciated! Cheers,

2312
jesse
2 years ago
H
Herr_FiNew
asked in How Do I
Filtering trigger from Gsheet to Slack message [Unique_Count]

Hello !I'm using a Zap to send an automatic message in Slack once a certain status is triggered in my Gsheet, i.e : Status which represent the status of my prospect engaged in my new outreach campaign.  The problem is that this status has multiple item in my sheet but I only want to keep one item.More concretely I'm sending a message in Slack once a new campaign is launched.But one campaign means more contact in it.I just want to send one message per campaign instead of one message per new contacts enrolled in my campaign.My current filter is set on “only continue if” status = “campaign launched” … But in reality the most accurate filter would be something like “only continue if” status = “unique_count of campaign launched per company” … In the screenshot below, you can see that I get 3 messages because 3 new contacts has been enrolled in the same campaign, but I only want to keep one message.A kind of “Count_UNIQUE” filter … Any idea ?

354
jesse
2 years ago
R
rattzombieBeginner
asked in Troubleshooting
My Google Sheets output values do not match my input values

Howdy! I’ve been having trouble with google sheets not formatting my dates correctly. It has a correct input value, but the output value does not match the input. All other columns are formatted correctly in the output, it is just the one with the date. What else is weird is that I have another branch to update a row, and when I update the date there, it formats it correctly. In both branches, the data is gotten from the same variable. What is happening here, and is there a way to get around this?  

862
jesse
2 years ago
A
AugustinzapNew
asked in Troubleshooting
Shopify "Delivery Instructions" field won't transmit

Here I’m just copy-pasting a topic from @Timo-Sparrow posted last year that hadn’t been solved yet.In response to @nicksimard in the comment of the previous post, I’ld add that the delivery_instructions field isn’t a custom field that we’ve setup (it’s located within the checkout and we can’t access the checkout.liquid file excepting for Shopify Plus accounts)Here is the post I’m referring to, thank you in advance for your help ://Hi - we are using the Shopify Premium Plugin which nicely triggeres the Zap and we are able to get all order data. Almost all. One field is missing, which is unfortunately very important. On checking out in Shopify, which “local delivery” enabled, the user (customer who buys stuff) may select “delivery” and then he gets a textfield to enter “delivery information” - e.g. “please use 3rd door to the left”. We need this field for our delivery service, but its not transmitted by the Shopify-Zap - the whole field is missing. The Shopify plugin in developed by Zapi

1231
LauraP
2 years ago
A
Alanis P.Beginner
asked in How Do I
How do I set up a Yes/No text that will respond according to response

So I am trying to use Twilio to send a mass text message to everyone who has a number in our SQL database informing them of how much time they have worked that day so that way they can confirm or decline that time. I want to try setting it up where they can confirm their time and it will update our SQL server or if they decline their time they can state what time they clocked in and out so that way it can be sent to their supervisor. I am not sure if it’s possible to set it up where all that happens and if it gets declined the supervisor could confirm or deny on their end if that employee declines their time. We have our own SQL server that is hosted by a outside source but I already have that connected to my Zapier account as well as my Twilio. I have my SQL server as my first step so that that it can find new or updated rows, and then I have it set to find the needed data and then have Twilio send the text with that data. To simplify what I am asking:After the text is sent, if they a

16308
A
2 years ago
Z
Zawistny MisioNew
asked in How Do I
Repeat one value in every line

Hello,I would like to repeat value from numer zamówienia to all empty fields

381
Danvers
2 years ago
H
heatherhNew
asked in How Do I
Mighty Networks purchase plans and canceled subscriptions

According to this page - https://faq.mightynetworks.com/hc/en-us/articles/115005753603-Use-Zapier-to-Automate-Tasks-Between-Your-Mighty-Network-and-Other-Apps - it is possible to create a Zap for when a Mighty Networks member purchases or cancels a subscription plan. However, I don't see that option when trying to make a Zap.I'm trying to create subscription plans on Stripe for my courses (because Mighty Networks doesn’t offer the ability to do what I need). Classes start on September 6, but I need to be able to presell now, offer a free 1-week trial, have a specific end date for subscriptions, and prorate when there are only a few weeks left of class.(I will be teaching a total of 14 different classes for 16 weeks each and need to have weekly and monthly subscriptions, as well as 2 payments for the 8 week option and 1 payment for the 16 week option.) Again, from my conversations with Might Networks, my needs are only possible through Stripe itself. I would like to automate all of this

3161
Danvers
2 years ago
M
MariwaNew
asked in Troubleshooting
Zap triggering intermittently for Kartra tag as trigger

I have seen other posts here for other platforms, so I add mine for Kartra.My zap triggers correctly most of the time for a tag added in Kartra, but sometimes it does not - does not give an error, and in fact does not even show in the history as having been triggered.others both before and after trigger perfectly fine.The zap is set up to Find a record in an Airtable base and update a few fields Create the record if it does not exist and populate it

241
Danvers
2 years ago
W
WannerNew
asked in Troubleshooting
Kajabi error 'email: is taken'

This post is a reply from:   Still having this issue, i tried changing EXT ID to the email but keeps telling me the same thingOr it litterly adds someone to a different course in kajabi? I got no idea what to do because nothing is working now :(

891
Danvers
2 years ago
S
SerhiiBeginner
asked in How Do I
How to send URL to Google Sheets

Good day!Coulp you help me please. I have a form on website that contains Name, Phone. I figured out how to get date with {{zap_meta_human_now}}. Is there any way to get URL (with utm) from what that form was filled?

1495
S
2 years ago
C
confused22Beginner
asked in How Do I
How can create Google Calendar events from the date specified in the contact form instead of when the form is submitted?

I run a catering business, im having trouble getting zap to put my clients enquiries into there event date, not the date they lodge the enquiry through the contact form.The enquiry is showing in google calendars on the date they put their enquiry, i need the enquiry to show in the calendar on the date they specify on the contact formAny help would be appreciated!!Thankyou 😀

806
C
2 years ago
B
BarryENew
asked in Code & Webhooks
How do I pick off a child key

Hey Everyone, BACKGROUN INFORMATIONI’m currently building a zap using a webhook as the trigger. Below is a sample part of the payload I would be receiving. attributes:default_nameTony Starkdefault_emailtony@starkindustries.comAskaQuestion_Subject-LineHow much does this service cost?default_sourceappdefault_urlnulldefault_avatarnull I’m trying to use the webhook pick off child key feature to pick off default_name , deffault_email and default_Subject-Linefrom the payload so that only those items will be listed lower down in my zap. QUESTONHow do I write the syntax code in the Pick off Child Key field to accomplish this. Thanks in Advance :)

31383
Troy Tessalone
2 years ago
Z
ZipZapZopBeginner
asked in Code & Webhooks
Help with Get Webhook to pull data from shutterstock.

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.Hello everyone! I am wanting to write a web hook that searches Shutterstock for an image id and pulls that data into zapier. I mostly have this working except right now it just pulls in a generic image instead of the id I am requesting.  I think I maybe should use a different query string pattern than filterByFormula, or how i am formatting the id part is wrong.  I can’t seem to find documentation explaining that part. I am a coding newbie, but am eager to learn!   

1354
Z
2 years ago
N
NovemberNew
asked in How Do I
What if I don't delete held events?

Hey Zap Team!I’m using Zapier to sync google calendar event to my notion. I notice that Zapier won’t handle repeated event and will hold it when it comes. I also don’t want repeated events to pollute my notion database, so I already add a filter to stop google event which contains RecurringEventId. For those held events, do I need to manually delete them? or I can just let them be there and let system auto delete them. 

1341
Troy Tessalone
2 years ago
E
ElliBeginner
asked in How Do I
How to create zap: New item on a board in Monday is assigned group A --> subscribe contact to list A in Active Campaign

Hi. I want help to create a zap. I want the zap to be like this:When item on a board in Monday is assigned group A --> subscribe contact to list A in Active Campaign Is there a way to do this?

602
E
2 years ago
K
keithk
asked in How Do I
Stop Zap during certain times regardless of timezone (US)

I want my Zap to stop sending SMS from 8pm to 8am regardless of timezone (US). How do I set up a filter for it?

1065
nicksimard
2 years ago
Terms & Conditions