Hello @Gina King 

Did you try adding a Create or Update Contact Action Step of ActiveCampaign and mapped the fields from your Trigger step correctly?

If yes please share the screenshots of how you configured the zap here so we can help you better.

Where do I have to do this? » where to add a Create or Update Contact Action Step of ActiveCampaign and mapped the fields from your Trigger step correctly?

Can’t see it. Thanks!

This is the error message when I try to enter the Oncehub Log in ID and API key of Oncehub to Zapier in this field:

Attached photo here too is the error message after I click continue:

Hi @Gina King 

Good question.

Have you reviewed the available help articles for connecting OnceHub to Zapier?

https://zapier.com/help/doc/how-get-started-oncehub-zapier

https://help.oncehub.com/help/zapier-integration

Hey @Gina King just checking in here! It doesn’t looks like the attachment of your error message came across. Could you try again?

Also, were you able to check out the articles Troy sent along? The first one walks you through step-by-step, how to connect your OnceHub account to Zapier. Let us know!

Hey @Gina King we haven’t heard back from you on this thread so I am going to summarize some of the advice for anyone else experiencing an authentication error when connecting OnceHub to Zapier:

1. Make sure you’re following the connection instructions here: https://zapier.com/help/doc/how-get-started-oncehub-zapier
2. If you’re still running into an error, the next step is to contact our support team so they can help pinpoint and correct the issue: https://zapier.com/app/get-help