Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

For Developers

Have technical discussions about building app integrations on the Zapier platform.

1818 Topics
S
sankavi sNew
asked in Authentication
Account expiring of oauth2 authentication randomly, it is asking for reconnect. 

We have built a custom integration, and for authentication, we are using OAuth v2. When trying to turn on the Zap that was turned off a day ago, I encountered the following error: "Error turning on account connection is stale, a Zapier issue." I checked the Zapier logs and monitoring page, but I didn't find any clues or errors related to this from our end. This happens randomly. I know we can make it work by reconnecting it, but I wanted to know the reason behind it. Can I know why it is getting expired randomly? 

270
S
M
morileyNew
asked in General Discussion
Intercom API version

Can someone please confirm which version of the intercom.io API zapier is running? Intercom’s most recent is v2.1 but they have advised that zapier may only be using v1.0? We have a lot of custom attributes setup in intercom that I spent a long time trying to pull into a notion board via zapier. Unfortunately, many of the custom attributes we have setup in intercom are not present via their respective contact or company models. EG. We use a lot of lead qualification fields, some are company, some are contact but when I trigger a user label in Zapier, not all the user custom attributes are returned. I’m only testing on a free account, so not sure if that makes a difference but hopefully it’s something i’m missing or that can be resolved. Thanks!

1603
Troy Tessalone
Zapier Orchestrator & Solution Partner
G
GliblBeginner
asked in Embedding
Problem adding domain to embed the Full Zapier Experience

Hi all, I want to embed the Full Zapier Experience but I have a problem when adding my domain.On manage domains page, I tried to add my domain and click on "Save". The spinner turns and nothing happens even if I wait several minutes 🤔. I have no error, just the spinner that spins without stopping. If I refresh the page, my domain is not present.Any idea ? Thks,

1311
G
D
DealumNew
asked in Actions
Distinguish between empty string, null and undefined

Is there some recommended way to handle/distinguish between unprovided data (null/undefined) and empty data (empty string) while developing custom actions?Endpoint handles not-provided data as “no not change” and provided data as “change” and empty strings are valid values. I can, of course, do it by having a boolean field next to every data field, but it feels too nasty...

840
D
T
TraeRAUNew
asked in General Discussion
How can I limit data access provided by my API key? Specifically for ShipStation - Zapier integration.

Hi Guys,I host a ShipStation (SS) platform to manage various client orders. 1 client wishes to use a Zapier integration to link their system to our SS platform for orders. To do this, they require our SS API Key to create the link. Unfortunately this appears like it may give some unwanted access to some data for other clients. From initial testing, it at least gives naming detail (and order access) to any store on my SS platform (see example image).Is there any way to allow this Zapier linking access, meanwhile restricting the data that is given by this API link?(My apologies if there was a more succinct way of describing this. Hopefully it makes sense.)  

931
Troy Tessalone
Zapier Orchestrator & Solution Partner
M
masterAkayMOEBeginner
asked in Authentication
Modify label and help text of basic auth "username" and "password" fields in CLI mode

Hey!I want to change “Username” label to “App ID” and “Password” label to “App Key”. I have set up Basic auth using CLI mode. Here is what I have tried already:// ...module.exports = { type: 'basic', // ... fields: [ { computed: false, key: 'username', required: true, label: 'App ID', type: 'string', helpText: 'Enter your App ID. [Know more](https://link.to.helpdoc.com/)' }, { computed: false, key: 'password', required: true, label: 'Data API Key', type: 'password', helpText: 'Enter your Data API Key. [Know more](https://link.to.helpdoc.com/)' }, // ... ], connectionLabel: '{{bundle.inputData.app_name}} (Dashboard {{bundle.authData.region}})', basicConfig: {},};And when I pushed the code of this version, this is what I see when connecting to my app in Zapier: I was also adding a draft Zap before pushing the code, and I refreshed my page and tried to add a new connection and “test” my zap again - everyth

910
M
S
SebastiaanBeginner
asked in General Discussion
How can I see which products our triggers and actions are used with the most

Hi! We have created a few triggers and actions for our product and I’d like to know which products/apps our customers integrate with the most. I can’t seem to find this information from the Insights section on the Developer page, which only shows the frequency our own triggers and actions are being used. 

120
S
LiamLucas
LiamLucasBeginner
asked in General Discussion
Dell Desktop Overheating: Solutions?

I'm currently working on giving our lead management system a serious upgrade, and I'm diving into the world of Zapier to make it happen. Our main aim? To make everything smoother and more efficient, from capturing leads to following up with them, all in our CRM platform.I'd really love to hear from folks who've already nailed the whole Zapier-CRM integration thing. What was your experience like? Any hurdles you had to jump over? And of course, any genius moves or tips you picked up along the way would be super helpful! 

411
Troy Tessalone
Zapier Orchestrator & Solution Partner
M
MaxineR QuorumDevBeginner
asked in Actions
Outbound email from Trello card moving to list for members

I am trying to create a Zap that will send an outbound email using Outlook to the Members of a Trello card that has moved into a specific list on a Board. The issue I am facing is trying to populate the “To” field in the Action section and selecting the correct data from the Insert Data options, this works if I add a static email address

425
Troy Tessalone
Zapier Orchestrator & Solution Partner
E
EyalCallboxBeginner
asked in Input Fields
Creating dynamic input fields with line items

Hey guys, first post here and hopefully someone can help me. I have an input field which I am using to make a request to and get a response that looks like so:{ "StatusId": 1, "StatusDescription": "Success", "DetailedDescription": "", "FunctionName": "api/v2/WhatsApp/GetTemplate", "RequestId": ",wWYuJXZ05WauUncvZmbp5CMxkGchNWPl1WYOR3cvhkJyMTQzUSM1E0MlETMrYjMtIDMtQjMwITPw1WY0NVZtlGVmEzNyAzNwETPklkclNXV", "Data": { "TemplateId": 150351, "TemplateName": "תבנית שיווקית בסיסית משופעת כפתורים (5)", "MessageText": "שלום [#1#],\r\nתודה על קנייתך. \r\nאנו בטוחים שתהנה מ[#2#] החדש שלך.\r\nלהלן מידע חיוני לשימוש במוצר.\r\nשמחנו לסייע. ואנו זמינים לכל שאלה.\r\n\r\nבברכה,\r\nKirBi\r\n\r\nלהסרה השב הסר", "TemplateParameters": [ "[#1#]", "[#2#]" ], "ApprovalStatus": 5, "ApprovalStatusDescription": "New", "Category": "UTILITY" }} What I want to do is iterate over Data.TemplateParameters and create inputs accordingly..I thought I was doing this correctly using the code editor and ended up w

3942
E
R
Rick ElmoreNew
asked in General Discussion
How to give a maximum length to a input field

May I know if we can set a max length for a text field?Because I don’t see a max length here 

290
R
S
Steven GNew
asked in Triggers
Zapier Tables Delete Row After Trigger

Is there a way to Trigger deleting a row from Zapier Tables after a button click? I have set up an approval process in Zapier Tables someone is manually clicking a trigger button to approve or deny a new account. Clicking either button should delete/archive the row of data so that way its been marked as handled.  I have tried to set this up via Trigger Zap Button Clicked in Zapier Tables Delete Record in Zapier Tables but for step #2 it wants me to indicate a single specific record when the button is clicked, not just the generic Row for that button. Does anyone have any ideas around this / how to get the record ID to recognize the row of the button click and not a specific single record?  

1886
S
Q
qamar.idreesNew
asked in General Discussion
Customize Design For API authentication page.

I have my Zapier application available which uses session authentication to authenticate users with our underlying API’s. Whenever user tries to develop ZAP using our integration they need to provide there username and password as available in our underlying system. Following page appear to users where they provide there credentials. My question is that, is there any way I can customize the design and layout of below page while using session authentication in Zapier?  

310
Q
S
Shot gunNew
asked in Actions
langchain zapier integration issues

Hi,Currently using langchain 0.1.9, I am not able to integrate with zapier. With the API key I am able to list the zapier NLA actions but not able to interact with any of the actions.  Like I am not able to find email from my account. The LLM is hallucinating and I am not able to see any error message. Moreover I am not seeing any logs of connection to that particular action. Please let me know how can this be fixed Thanks,Shah

720
S
J
Justin1New
asked in Triggers
What are the real-time data updates from Slack to Google Sheets using Zap: Approximate lag time?

Hi All, I’m transferring slack data to google sheets. Does Zap updates data in real time? What is the approx lag?Thank you!

81
Troy Tessalone
Zapier Orchestrator & Solution Partner
M
masterAkayMOEBeginner
asked in Input Fields
Dict keys as dropdown choices?

I am trying to develop an app using the Zapier CLI.I have two input fields:One is a key-value dictionary where the customer types the “name” of the attribute as key, and its value in the value field. The next input field is a multi-select dropdown where we want the customers to select all the fields that are “object” attributes, so we can parse them and make an API call as an object attribute instead of the default behaviour which is to convert, for example, the above JSON, into string.Here is the code that I am using:// ...if ( bundle.inputData.other_attributes != null && Object.keys(bundle.inputData.other_attributes).length ) { for (const [key, value] of Object.entries( bundle.inputData.other_attributes )) { newBody['attributes'][key] = value; } // loop through values of object_attributes and match keys if (bundle.inputData.object_attributes != null && bundle.inputData.object_attributes.length) { for (i in bun

580
M
K
KarthickBeginner
asked in General Discussion
Error S003: Live Version Count Limit

Hi Team, We've encountered error S003 - Live Version Count Limit, indicating a cap of 5 live production versions for our App integration. Are there higher plans available that support multiple versions?  For an instance, Currently, My integrations have 5 versions, with only one being public and the remaining four being private. All versions have active users and Zap counts. After promoting the 5th version, there are some statistics that show as seen in the screenshot below. Is there any way to manage an unlimited number of versions without migrating users? Could you please provide further information on any available options or plans that would enable us to manage an unlimited number of versions for our single app integration? Additionally, if there are alternative strategies or best practices you can recommend for managing version control, we would greatly appreciate your insights.  Regards,Karthick R

471
O
G
geckBeginner
asked in General Discussion
Speak with sales agent

How to speak with a sales agent to know more about my needs and packages? Impossible to contact Zapier, send an email, and never get a reply or chatbot not working. Thank you 

423
Troy Tessalone
Zapier Orchestrator & Solution Partner
swinster
swinsterBeginner
asked in Actions
Creating an Action for an API endpoint that expects a list/array of objects using "Line Item Groups"

Hi all,I am working on a create action, but the API endpoint in question allows for multiple objects to be uploaded at once, so an array of objects. i.e., POST request body could contain:[ { "email": "test1@exmaple.com", "firstName": "Test1", "lastName": "User1" }, { "email": "{{studentEmail12}}", "firstName": "Test2", "lastName": "User2" }]and the response to a successful post would then be:[ { "id":"PT5wQ_avusMWVymA7aMRZwUw2", "firstName":"Test1", "lastName":"User1", "email":"test1@exmaple.com", "role":"student", "invitationStatus":"notSent", "participationStatus":"pending", "firstJoined":null }, { "id":"PT_gi07CDBHwwmM0wkVtpbnQ2", "firstName":"Test2", "lastName":"User2", "email":"test2@example.com", "role":"student", "invitationStatus": "notSent","participationStatus": "pending","firstJoined":null }]Zapier actions require that an object is defined both in the request and response, so natively, the above will fail.

4442
swinster
darshanhiranandani
darshanhiranandani
asked in General Discussion
Darshan Hiranandani : How do I point my domain to my self-hosted server's IP address?

Hii, I’m Darshan Hiranandani, I'm currently setting up my self-hosted server and I'm unsure about how to point my domain to the server's IP address. Can anyone provide guidance on the steps I need to take to ensure that my domain correctly directs visitors to my self-hosted website? Any tips or insights from your experience would be greatly appreciated. Thank you!     

180
darshanhiranandani
Z
ZapzapzapBeginner
asked in Authentication
Oauth2 in testing

I am struggling to understand how to authenticate via oauth2 in testing with Zapier CLI. Initially I was using Platform UI and was able to authenticate via oauth2 just fine. Then I found a need to swap to CLI and have had issues with oauth2. The issue seems to be 2 things:When visiting my website to authorise the oauth2 I have to log in via session so that my website knows which user account to authorise for oauth2. How do I authenticate in tests? I can’t work out a way of authenticating first and then continuing with the oauth2 flow. This is particularly confusing as in production I won’t need to authenticate first as this will be already done by the session cookie. Even if I can get the tests to authenticate first. How then do I authorise the oauth2? On my website you have to click a button to accept the authorisation. How is this done in tests?

1031
Z
JacobWolf
JacobWolfNew
asked in Input Fields
Allowing for Creation of Multiple Children on Action

Hey all, I’m an engineer that just joined the team at beehiiv, the email newsletter platform. I’ve taken over development for our Zapier app and am working to make some major updates to it in the coming weeks. I’m new to Zapier development, but not new to Javascript in general.  I’m struggling to find a format that allows for the intended use of how a user would input custom fields. We allow for multiple custom fields to be passed on create subscriber and update subscriber requests in our API and they need both the id and the value. To simplify the user experience, I made a Zapier trigger that will fetch the custom fields on a user’s account dynamically and allow them to select by name, rather than needing to know the custom field ID. This works as intended.  Here’s how I’ve done that in code. This is the input field: { key: "custom_fields", children: [ { key: "field_name", label:

2371
O
Adam From Chalo
Adam From ChaloBeginner
asked in Input Fields
Brevo Custom Action challenge - Create a new campaign

Hi Zapier Community,I hope you're all doing well. I'm reaching out here because I'm facing a bit of a roadblock while trying to create a Custom Action for Brevo. My goal is to set up an automation that allows me to create a new campaign through Brevo's API https://developers.brevo.com/reference/createemailcampaign-1.I've followed the instructions provided and used the Zapier custom action assistant, but I seem to be encountering an issue. When I create the Input Fields, I can only see one field called "campaignDetails." However, according to Brevo's API documentation, there should be more fields available for input.I'm not very technical, so I apologize if this seems like a basic question. Essentially, what I'm trying to achieve is to have the ability to control all the fields as per Brevo's API documentation directly from Zapier.Could someone kindly guide me through the process or point me in the right direction? Any assistance or insights would be greatly appreciated.Thank you so muc

1051
Troy Tessalone
Zapier Orchestrator & Solution Partner
K
KnoxicNew
asked in Authentication
Bug Report: Refresh Tokens do not get stored when testing custom integrations

I am currently building a custom integration for a app which has a Laravel backend with a OAuth passport integrationWhen testing the OAuth refresh mechanism I experienced some flakiness which I was able to boil down to a bug:For development purpose I set down the access_token TTL to 10 seconds, so I can check if the refresh mechanism works.When getting an 401 from the backend, zapier automatically tries to get a new token via the refresh token endpoint. This also invalidates the old refresh_token, that's why in the response a new refresh_token is issued. This lead to a refresh_token method, which looks like this: const options = {  url: 'https://devoted-marginally-cub.ngrok-free.app/oauth/token',  method: 'POST',  headers: {    'content-type': 'application/x-www-form-urlencoded',    'accept': 'application/json'  },  params: {  },  body: {    'refresh_token': bundle.authData.refresh_token,    'grant_type': 'refresh_token',    'client_id': process.env.CLIENT_ID,    'client_secret': proce

1340
K
swinster
swinsterBeginner
asked in Authentication
Bearer token App Integration - authorisation failure

Hi,I am trying to create an integration where the authorisation request that the API client request a token, then that token is used in a Bearer token for subsequent requests. As far as I understand, the Session Authentication type should be used of this, however, I am causing a 500 server error via Zapier. I have a successful authorisation mechanism setup in Postman, but can’t seem to replicate this in Zapier.The API endpoint I am looking to use to request the token is https://cloudshare.stoplight.io/docs/AccelerateAPI/5jzyft1s3p00h-authenticationIn Postman, the code I use to request the token is:pm.sendRequest({ url: 'https://api.accelerate.cloudshare.com/v4/oauth/token', method: 'POST', header: 'Content-Type: application/x-www-form-urlencoded', body: { mode: 'urlencoded', urlencoded: [ // The CloudShare Oauth2 implemntaiton is the same as using "Client Credentiatls" in the built in Postman Oauth2 authorisation { key: "client_id", value: pm.variables.get("API_ID"), disabled: fa

5232
swinster
Terms & Conditions