Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Error Handling

Questions about setting up error handling in integrations on the Zapier platform.

  • 39 Topics
  • 83 Replies
39 Topics
M
MechomniNew
asked in Error Handling
Troubleshooting missing Line Items ID in Quickbase from Shopify updates

I have a zap setup to enter a Quickbase record when a shopify record is updated. It was working fine and then Zapier made some updates and now I randomly get an error message and a missed zap. It is pretty low frequency but high enough to be a problem. Below is a screenshot of the most recent event. When I checked this order in shopify it is from a Bold subscription purchase (Shopify plug in app) and I’m wondering if that is messing with the ID. It doesn’t happen every time. I cannot see where this ID is empty.   

183
escalateur.com
H
HugalugaBeginner
posted in Error Handling
Built-in Error Handling for Webhooks POST

A Google search for POST issues on Zapier is a mile long. From what I can tell a lot of them come from the same root issue: A step errors and prevents the Zap from finishing.I think there is a pretty straightforward solution. The POST functionality on Zapier webhooks should have a checkbox to skip any data that errored and proceed with posting other data. Example:A form that collects several pieces of info has an optional zip code field The zip is sent to a zip code lookup table to grab city and state data before being passed into a CRM. If the zip code lookup fails, the user should have the option to send POST data without the failed fields.You may say that an error handler would be an easy solution in the example above, but it can get very messy very quickly in more complex scenarios. You can have branching paths or connected zaps - but it can still get more messy than we’d like.I think a straightforward checkbox would save many people a lot of issues.For what it’s worth, I feel like

40
H
E
eml7.cpNew
asked in Error Handling
Feedback on REST Hook in Perform Subscribe

I'm developing a public integration that includes a REST hook, and I’d like to implement error handling in the performSubscribe method to provide feedback message to the end user if the subscription endpoint fails. Is this possible?So far, I’ve validated non-200 status codes returned by the request, but when testing on the platform, it allows the Zap to turn on and then turns it off a few seconds later without any feedback.Here the code:const subscribeHook = async (z, bundle) => { const options = { url: "<endpoint>", body: data, skipThrowForStatus: true }; const response = await z.request(options); if (response.status != 200) { throw new z.errors.Error("User-friendly message", "SubscriptionError", response.status); } return response.data;}; Or is it possible to use the performList method to return a message to the user during the 'Test' step of the trigger configuration?

462
S
S
SavvyoneNew
asked in Error Handling
Xero step error: PostDataInvalidException encountered

This Xero step hit an errorThe app returned "PostDataInvalidException".

172
L
Z
ziggyinkNew
asked in Error Handling
sends notification to wrong email

i somehow registered with wrong email. and now Zapier asks me to confirm notification from email that doesn't exist .. is there a way to change it ? i tried to change it but he still wants the confirmation from the wrong email which doesn't exist is there a way of fixing ? 

151
Troy Tessalone
K
KdataNew
asked in Error Handling
Issue with Facebook Conversions – "Unknown Error"

Hello, Zapier Community!I’m encountering an issue with the Facebook Conversion Events integration in Zapier. When trying to send conversion events, I receive an "Unknown Error" response along with a warning about using a deprecated version of the Ads API.Error Details:Error Message: "An unknown error has occurred" (OAuthException: code 1). Warning: "You are calling a deprecated version of the Ads API." Status Code: 500 (Internal Server Error). URL Path: The request URL shows as https://undefined/v18.0/{ad_account_id}/events?access_token={access_token}, where the base URL is listed as undefined.Actions Taken:I’ve confirmed that the Ad Account ID and Event Data are correctly filled in the Zapier action. I’ve disconnected and reconnected my Facebook Ads account in Zapier to ensure the access token is up-to-date. I’ve checked the Facebook Events Manager to ensure that the event source and settings are correctly configured. I’ve tested the Zap multiple times, but the error persists.I’m wond

371
S
C
Cheri CastroNew
asked in Error Handling
KW Coomand Validation error 11.14.24

I am trying to create a zap for Fello Home value lead that triggers the contact in KW Command. When I try to add the KW Command app to Zapier, I am getting this error attached. “We hit an error adding your new accountauthentication failed: One or more validation errors occurred. I’ve checked several time entering my username manually and password mannual in addition to saved. Please help!  

221
MiguelC.
W
Wichgirl43New
asked in Error Handling
Error code 29d76d2078f647bdbde57b527aa92595

I keep getting an error code 29d76d2078f647bdbde57b527aa92595Can anyone help me fix this please?

131
Troy Tessalone
Z
Zimple SuomiNew
asked in Error Handling
How to Display an Error in Zapier When Trigger subscribeHook Fails with a Status Code of 400 or Higher

Hi everyone,I'm working on a Zapier integration and have the following subscribeHook function. I want Zapier to display an error message to the user if the subscription request (subscribe) fails and the server returns a status code of 400 or higher.Here's my code:const subscribeHook = (z, bundle) => { const data = { // some data here }; const options = { url: process.env.BASE_URL + "/api/subscribe", skipThrowForStatus: true, method: "POST", body: data, headers: { "Content-Type": "application/json", Accept: "application/json", }, }; return z.request(options).then((response) => { if (response.status >= 400) { throw new z.errors.ResponseError(response); } return response.data; });};Problem:When the server returns a status code ≥ 400, I want Zapier to display an error to the user. However, currently, the error message isn't appearing in Zapier as expected.Question:How can I modify the subscribeHook function so that Zapier displays

280
Z
R
Rahul MahatoBeginner
asked in Error Handling
Authorization token not refreshing automatically

I have set up a authentication in my zap where Grant_type is authorization Code. Now, I want my zap to automatically generate a token whenever the zap executed. But, this is not happening, every time I need to set up a token manually.

170
R
Pascal Lammers
Pascal LammersBeginner
asked in Error Handling
Error handling for agencies

Hey guys! Hope to get some inspiration and feedback here :) We are an agency and setting up Zaps for our clients. Now we got the problem that sometimes the Zaps don’t run correctly. So we inserted a error handler with a webhook which sends us a Slack message and also creates a Asana task for our developer to check the Zap of the client. How are you guys handling the issues when a certain Trigger (for example Facebook Lead Ads) doesn’t trigger any event because there’s a problem? Right now we only get feedback from our clients - but that said they´re than not satisfied because they thought that everythings working correctly. Anyone has some ideas or feedback? Kind regardsPascal

201
Troy Tessalone
C
conan-xBeginner
asked in Error Handling
How does _zap_search_success_on_miss work

Hi all, I’m maintaining a zapier CLI integration that has a search that is erroring out even if the _zap_search_success_on_miss is set to true.Is this something that Zapier will deal with automatically if I throw the right kind of error or do I need to parse it myself from the inputDataRaw? I can't find any documentation around that variable.

1102
C
E
elenappNew
asked in Error Handling
My Zap changed itself

Hello, I created a Zap almost two moths ago that transfered the people subscribing to a Wix form on a Wix website to Mailchimp. Now, a month after my holidays I noticed that some fields for some contacts in Mailchimp were missing, and some were messed up. I opened the Zap I created and saw that the fields have shuffled and rearranged themselves. I think I solved the issue by adapting the fields, but my question is why did this happen?How can I prevent this from happening in the future:? Thanks.

171
Troy Tessalone
H
HugalugaBeginner
asked in Error Handling
Error Handlers + "Should this step be considered a success"

Steps like tables and spreadsheets have this option in configuration:“Should this step be considered a success if no search results are found?” If you’re using an error handler, should you say “yes” or “no”?My instinct would be that if nothing is found, it is considered an error and it would follow the error pathway… but I’m not 100% certain. 

673
Troy Tessalone
S
Sarah ClaytonNew
asked in Error Handling
Calendly and brokerengine help

Hi, I would love some help! :-) I have just created a Zap from Calendly to BrokerEngine so every time a calendar invite is created, it creates a lead in Brokerengine. I have tested the zap and it has successfully created the lead. But I then publish it and it keeps turning off without giving any explanation why. I have repeatedly turned it on but it automatically switches back off. 

122
S
L
LuisBarreraNew
asked in Error Handling
Problems with permissions when exporting whatsapp or email

How can I solve this error? I am creating a flow where the first step is a Facebook lead, after that the 2nd step is to connect a Google Sheet where that data is saved every time it is added, third step (here the error) I create a subscriber for manychat where I pass the Facebook lead data but it gives me an error that I cannot export the WhatsApp number or email. Finally I want to put a label on the user in manychat to know that it comes from a Facebook lead

141
Troy Tessalone
J
john RomaineNew
asked in Error Handling
Error - Invalid phone number format for the passed phone number

For whatever reason a customer entered his email address in the phone field when making a purchase recently, which caused Zapier to fail and throw the following error… “Invalid phone number format for the passed phone number” I have the customers phone number, is there any way I can edit this info and retry the zap? Cheers

1175
Troy Tessalone
K
kmb13New
asked in Error Handling
Newbie - trying to fix an error "adding subscriber to email list"

I am receiving the error “adding subscriber to email list” When I access the error it is saying that my “keyword” for Manychat, m”NEW” is in the email field:  However, when I go in to try to edit this, I cannot find that anywhere, and the email field looks correct:​​​​​​This was working fine for a couple of months, then just started giving me an error message a week or so ago.Thank you in advance for any help!​​​​​​​

452
K
C
conan-xBeginner
asked in Error Handling
Error with Add Search Step link to resource in CLI App

I get this error on my zap when I click “add a search step”.We can't retrieve information for this step right nowTry reloading the page. If that doesn't work, look for a way to fix this issue in Troubleshoot errors in Zapier or contact Support.Error code: Could not find information on action <action_name> for app <AppID>@<version>. I’ve built a CLI app and have a field with a dynamic and search values. I’ve redacted some bits, but using the recipe examples in the example apps, it would look like this:{ key: 'recipeId', label: 'Recipe', dynamic: 'recipe.id.name', search: 'recipe.id.name', type: 'string', helpText: "Unique ID of the Recipe", required: true,}The equivalent of my Recipe resource looks like this:{ key: 'recipe', noun: 'Recipe', list: { display: { label: 'List Recipes', description: 'Lists the Recipes.', }, operation: { perform: performList, inputFields: [], canPaginate: true, }, }, search: { display: {

202
C
T
Tirth ShahNew
asked in Error Handling
Zapier error: Unable to pull items, files can only be stashed within a create or hydration function/method

Hello community members, I am trying to implement a file input to zapier when a new item is added. The response receives a base64 encoded text in utf-8. I need to convert this into file such that while creating zaps I can add a file. (Similar to attachments in Gmail trigger).I am implementing it in trigger while I am modifying the parse function as follows:async function getFile(file_data) { const encoded_file = file_data.upload_file; var file_byte = Buffer.from(encoded_file, 'base64'); const stashFile = await z.stashFile(file_byte, file_byte.length, file_data.file_name, file_data.mime_type); return stashFile}The file_data is dictionary with following definition example:{“file_name”: “Name.png”,“upload_file”: “iVBourofdsnf9er/gas//codof-==”“mime_type”: “image/png”} It shows following error:error message What are the definitions of create or hydration function?

281
O
U
UtsavBeginner
asked in Error Handling
Authenticate using API key in Developer Platform

Hello,I have a problem with private app integration.When I authenticate using the API key, gets an Network error.And save button was not working to save API key.I have tried many times but it's not working properly.This is the screenshot of an error message https://prnt.sc/LFpHS1jbi2icPlease give a solution. Thanks.  

272
M
therealkenobi
therealkenobiBeginner
asked in Error Handling
Can anyone review this custom action with google sheets for me?

I’m trying to update a column at a time with google sheets. Ideally I’d like to do multiple columns, but we’re starting with just one. I’ve got everything set up according to the google API documents and when I test the API, it works. But when I transfer the zap over live, it runs into an error saying that the formatting is wrong and it expected another value. I’ve tried this with multiple inputs (a column of 5-6 values) and just one value, but I get the same error each time. Here’s what google API documents say it should look like:  Here’s what I have in the body:Here’s my entry in the zap itself:  Here’s the error I’m getting: "error": { "code": 400, "message": "Invalid JSON payload received. Unexpected token.\n,}\n^", "status": "INVALID_ARGUMENT" } }

210
therealkenobi
A
AllinallNew
asked in Error Handling
Got error : Invalid API Response: - Got a non-object result

My zap was working earlier, suddenly it stopped working. I have tested in postman , sharing the response I got in postman {    "status": "success",    "message": "New contact is created successfully"}and status code is 200But I got error in zapier, please helpInvalid API Response: - Got a non-object result, expected an object from create ("[object Object] test") What happened (You are seeing this because you are an admin): Executing creates.contactCampaign.operation.perform with bundle Invalid API Response: - Got a non-object result, expected an object from create ("[object Object] test")My Zap Id is 202192 

432
O
S
samsammaltaNew
asked in Error Handling
WIX to CIN7 Sale through Zapier

We have a WIX website, and am trying to use Zapier, so when an order is received in WIX, it creates the customer in CIN7, and then creates the order. It is giving me an error on the Total value/price . See attached. Has anyone encountered this and maybe has a solution? ThanksSam

443
Troy Tessalone
M
minimediaNew
asked in Error Handling
invalid email treated as data only

Hi,I am having fun linking ECWID to VCITA and I got it working fine, then it stopped working and been trying to fix it since. I believe there's an issue between ECWID & VCITA regarding Zapier but the latest i am getting is an invalid email, when the email is valid, I also don’t want Zapier to police the email addresses being inputted by clients, so how can you just treat it as a data field only?

7914
M
Terms & Conditions