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Error Handling

Questions about setting up error handling in integrations on the Zapier platform.

  • 36 Topics
  • 78 Replies
36 Topics
Z
ziggyinkNew
asked in Error Handling
sends notification to wrong email

i somehow registered with wrong email. and now Zapier asks me to confirm notification from email that doesn't exist .. is there a way to change it ? i tried to change it but he still wants the confirmation from the wrong email which doesn't exist is there a way of fixing ? 

51
Troy Tessalone
3 days ago
K
KdataNew
asked in Error Handling
Issue with Facebook Conversions – "Unknown Error"

Hello, Zapier Community!I’m encountering an issue with the Facebook Conversion Events integration in Zapier. When trying to send conversion events, I receive an "Unknown Error" response along with a warning about using a deprecated version of the Ads API.Error Details:Error Message: "An unknown error has occurred" (OAuthException: code 1). Warning: "You are calling a deprecated version of the Ads API." Status Code: 500 (Internal Server Error). URL Path: The request URL shows as https://undefined/v18.0/{ad_account_id}/events?access_token={access_token}, where the base URL is listed as undefined.Actions Taken:I’ve confirmed that the Ad Account ID and Event Data are correctly filled in the Zapier action. I’ve disconnected and reconnected my Facebook Ads account in Zapier to ensure the access token is up-to-date. I’ve checked the Facebook Events Manager to ensure that the event source and settings are correctly configured. I’ve tested the Zap multiple times, but the error persists.I’m wond

191
S
19 days ago
E
eml7.cpNew
asked in Error Handling
Feedback on REST Hook in Perform Subscribe

I'm developing a public integration that includes a REST hook, and I’d like to implement error handling in the performSubscribe method to provide feedback message to the end user if the subscription endpoint fails. Is this possible?So far, I’ve validated non-200 status codes returned by the request, but when testing on the platform, it allows the Zap to turn on and then turns it off a few seconds later without any feedback.Here the code:const subscribeHook = async (z, bundle) => { const options = { url: "<endpoint>", body: data, skipThrowForStatus: true }; const response = await z.request(options); if (response.status != 200) { throw new z.errors.Error("User-friendly message", "SubscriptionError", response.status); } return response.data;}; Or is it possible to use the performList method to return a message to the user during the 'Test' step of the trigger configuration?

331
MiguelC.
1 month ago
C
Cheri CastroNew
asked in Error Handling
KW Coomand Validation error 11.14.24

I am trying to create a zap for Fello Home value lead that triggers the contact in KW Command. When I try to add the KW Command app to Zapier, I am getting this error attached. “We hit an error adding your new accountauthentication failed: One or more validation errors occurred. I’ve checked several time entering my username manually and password mannual in addition to saved. Please help!  

141
MiguelC.
1 month ago
W
Wichgirl43New
asked in Error Handling
Error code 29d76d2078f647bdbde57b527aa92595

I keep getting an error code 29d76d2078f647bdbde57b527aa92595Can anyone help me fix this please?

71
Troy Tessalone
2 months ago
Z
Zimple SuomiNew
asked in Error Handling
How to Display an Error in Zapier When Trigger subscribeHook Fails with a Status Code of 400 or Higher

Hi everyone,I'm working on a Zapier integration and have the following subscribeHook function. I want Zapier to display an error message to the user if the subscription request (subscribe) fails and the server returns a status code of 400 or higher.Here's my code:const subscribeHook = (z, bundle) => { const data = { // some data here }; const options = { url: process.env.BASE_URL + "/api/subscribe", skipThrowForStatus: true, method: "POST", body: data, headers: { "Content-Type": "application/json", Accept: "application/json", }, }; return z.request(options).then((response) => { if (response.status >= 400) { throw new z.errors.ResponseError(response); } return response.data; });};Problem:When the server returns a status code ≥ 400, I want Zapier to display an error to the user. However, currently, the error message isn't appearing in Zapier as expected.Question:How can I modify the subscribeHook function so that Zapier displays

180
Z
2 months ago
R
Rahul MahatoBeginner
asked in Error Handling
Authorization token not refreshing automatically

I have set up a authentication in my zap where Grant_type is authorization Code. Now, I want my zap to automatically generate a token whenever the zap executed. But, this is not happening, every time I need to set up a token manually.

110
R
3 months ago
Pascal Lammers
Pascal LammersBeginner
asked in Error Handling
Error handling for agencies

Hey guys! Hope to get some inspiration and feedback here :) We are an agency and setting up Zaps for our clients. Now we got the problem that sometimes the Zaps don’t run correctly. So we inserted a error handler with a webhook which sends us a Slack message and also creates a Asana task for our developer to check the Zap of the client. How are you guys handling the issues when a certain Trigger (for example Facebook Lead Ads) doesn’t trigger any event because there’s a problem? Right now we only get feedback from our clients - but that said they´re than not satisfied because they thought that everythings working correctly. Anyone has some ideas or feedback? Kind regardsPascal

161
Troy Tessalone
3 months ago
C
conan-xBeginner
asked in Error Handling
How does _zap_search_success_on_miss work

Hi all, I’m maintaining a zapier CLI integration that has a search that is erroring out even if the _zap_search_success_on_miss is set to true.Is this something that Zapier will deal with automatically if I throw the right kind of error or do I need to parse it myself from the inputDataRaw? I can't find any documentation around that variable.

892
C
4 months ago
E
elenappNew
asked in Error Handling
My Zap changed itself

Hello, I created a Zap almost two moths ago that transfered the people subscribing to a Wix form on a Wix website to Mailchimp. Now, a month after my holidays I noticed that some fields for some contacts in Mailchimp were missing, and some were messed up. I opened the Zap I created and saw that the fields have shuffled and rearranged themselves. I think I solved the issue by adapting the fields, but my question is why did this happen?How can I prevent this from happening in the future:? Thanks.

131
Troy Tessalone
4 months ago
H
HugalugaBeginner
asked in Error Handling
Error Handlers + "Should this step be considered a success"

Steps like tables and spreadsheets have this option in configuration:“Should this step be considered a success if no search results are found?” If you’re using an error handler, should you say “yes” or “no”?My instinct would be that if nothing is found, it is considered an error and it would follow the error pathway… but I’m not 100% certain. 

553
Troy Tessalone
4 months ago
S
Sarah ClaytonNew
asked in Error Handling
Calendly and brokerengine help

Hi, I would love some help! :-) I have just created a Zap from Calendly to BrokerEngine so every time a calendar invite is created, it creates a lead in Brokerengine. I have tested the zap and it has successfully created the lead. But I then publish it and it keeps turning off without giving any explanation why. I have repeatedly turned it on but it automatically switches back off. 

72
S
4 months ago
L
LuisBarreraNew
asked in Error Handling
Problems with permissions when exporting whatsapp or email

How can I solve this error? I am creating a flow where the first step is a Facebook lead, after that the 2nd step is to connect a Google Sheet where that data is saved every time it is added, third step (here the error) I create a subscriber for manychat where I pass the Facebook lead data but it gives me an error that I cannot export the WhatsApp number or email. Finally I want to put a label on the user in manychat to know that it comes from a Facebook lead

121
Troy Tessalone
4 months ago
J
john RomaineNew
asked in Error Handling
Error - Invalid phone number format for the passed phone number

For whatever reason a customer entered his email address in the phone field when making a purchase recently, which caused Zapier to fail and throw the following error… “Invalid phone number format for the passed phone number” I have the customers phone number, is there any way I can edit this info and retry the zap? Cheers

985
Troy Tessalone
4 months ago
K
kmb13New
asked in Error Handling
Newbie - trying to fix an error "adding subscriber to email list"

I am receiving the error “adding subscriber to email list” When I access the error it is saying that my “keyword” for Manychat, m”NEW” is in the email field:  However, when I go in to try to edit this, I cannot find that anywhere, and the email field looks correct:​​​​​​This was working fine for a couple of months, then just started giving me an error message a week or so ago.Thank you in advance for any help!​​​​​​​

422
K
5 months ago
C
conan-xBeginner
asked in Error Handling
Error with Add Search Step link to resource in CLI App

I get this error on my zap when I click “add a search step”.We can't retrieve information for this step right nowTry reloading the page. If that doesn't work, look for a way to fix this issue in Troubleshoot errors in Zapier or contact Support.Error code: Could not find information on action <action_name> for app <AppID>@<version>. I’ve built a CLI app and have a field with a dynamic and search values. I’ve redacted some bits, but using the recipe examples in the example apps, it would look like this:{ key: 'recipeId', label: 'Recipe', dynamic: 'recipe.id.name', search: 'recipe.id.name', type: 'string', helpText: "Unique ID of the Recipe", required: true,}The equivalent of my Recipe resource looks like this:{ key: 'recipe', noun: 'Recipe', list: { display: { label: 'List Recipes', description: 'Lists the Recipes.', }, operation: { perform: performList, inputFields: [], canPaginate: true, }, }, search: { display: {

162
C
5 months ago
T
Tirth ShahNew
asked in Error Handling
Zapier error: Unable to pull items, files can only be stashed within a create or hydration function/method

Hello community members, I am trying to implement a file input to zapier when a new item is added. The response receives a base64 encoded text in utf-8. I need to convert this into file such that while creating zaps I can add a file. (Similar to attachments in Gmail trigger).I am implementing it in trigger while I am modifying the parse function as follows:async function getFile(file_data) { const encoded_file = file_data.upload_file; var file_byte = Buffer.from(encoded_file, 'base64'); const stashFile = await z.stashFile(file_byte, file_byte.length, file_data.file_name, file_data.mime_type); return stashFile}The file_data is dictionary with following definition example:{“file_name”: “Name.png”,“upload_file”: “iVBourofdsnf9er/gas//codof-==”“mime_type”: “image/png”} It shows following error:error message What are the definitions of create or hydration function?

221
O
5 months ago
U
UtsavBeginner
asked in Error Handling
Authenticate using API key in Developer Platform

Hello,I have a problem with private app integration.When I authenticate using the API key, gets an Network error.And save button was not working to save API key.I have tried many times but it's not working properly.This is the screenshot of an error message https://prnt.sc/LFpHS1jbi2icPlease give a solution. Thanks.  

232
M
6 months ago
therealkenobi
therealkenobiBeginner
asked in Error Handling
Can anyone review this custom action with google sheets for me?

I’m trying to update a column at a time with google sheets. Ideally I’d like to do multiple columns, but we’re starting with just one. I’ve got everything set up according to the google API documents and when I test the API, it works. But when I transfer the zap over live, it runs into an error saying that the formatting is wrong and it expected another value. I’ve tried this with multiple inputs (a column of 5-6 values) and just one value, but I get the same error each time. Here’s what google API documents say it should look like:  Here’s what I have in the body:Here’s my entry in the zap itself:  Here’s the error I’m getting: "error": { "code": 400, "message": "Invalid JSON payload received. Unexpected token.\n,}\n^", "status": "INVALID_ARGUMENT" } }

180
therealkenobi
8 months ago
A
AllinallNew
asked in Error Handling
Got error : Invalid API Response: - Got a non-object result

My zap was working earlier, suddenly it stopped working. I have tested in postman , sharing the response I got in postman {    "status": "success",    "message": "New contact is created successfully"}and status code is 200But I got error in zapier, please helpInvalid API Response: - Got a non-object result, expected an object from create ("[object Object] test") What happened (You are seeing this because you are an admin): Executing creates.contactCampaign.operation.perform with bundle Invalid API Response: - Got a non-object result, expected an object from create ("[object Object] test")My Zap Id is 202192 

392
O
8 months ago
S
samsammaltaNew
asked in Error Handling
WIX to CIN7 Sale through Zapier

We have a WIX website, and am trying to use Zapier, so when an order is received in WIX, it creates the customer in CIN7, and then creates the order. It is giving me an error on the Total value/price . See attached. Has anyone encountered this and maybe has a solution? ThanksSam

433
Troy Tessalone
9 months ago
M
minimediaNew
asked in Error Handling
invalid email treated as data only

Hi,I am having fun linking ECWID to VCITA and I got it working fine, then it stopped working and been trying to fix it since. I believe there's an issue between ECWID & VCITA regarding Zapier but the latest i am getting is an invalid email, when the email is valid, I also don’t want Zapier to police the email addresses being inputted by clients, so how can you just treat it as a data field only?

6814
M
9 months ago
H
husayngokalBeginner
asked in Error Handling
Zapier error-handling is gone?

So just yesterday, this exact menu was giving me the option to add an error-handling step. Now it doesn’t, why is that?  

331
Troy Tessalone
9 months ago
F
furankiNew
asked in Error Handling
How to surface error thrown in performSubscribe ?

While implementing performSubscribe, I encountered an issue. My function executes a GraphQL endpoint to create a webhook. Error handling has been added to raise any failures as proper errors.The problem is that, despite seeing the Zaps correctly in the "OFF" state and receiving a Zapier notification email about the failure, I want to surface this error immediately to the user after they toggle the action from OFF to ON. Ideally, this would be a visual notification on the same screen, rather than relying on the email (which they might miss).I searched for similar issues but haven't found a solution yet.  

300
F
9 months ago
F
FamaiNew
asked in Error Handling
401 error at the ‘POST in Webhooks by Zapier’

I am trying to automate workflow from Formaloo form to Clio Grow account by using Zapier webhooks.The trigger from Formaloo side works fine, but I received 401 error at the ‘POST in Webhooks by Zapier’ as the app returned "Unauthorized"I followed the instruction from this article: https://www.linkedin.com/pulse/how-integrate-3rd-party-software-clio-grow-using-webhooks-ian-almasi/Does anyone know why the error occured? Here are the setting:   

1719
Troy Tessalone
10 months ago
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