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Question

Troubleshooting contact import from Zoho to Pipedrive

  • May 22, 2025
  • 3 replies
  • 21 views

So I’ve set up a zap that will create a new contact in Pipedrive when a Lead is tagged with the tag “hot sauce”.

I’m running into this problem:

It's saying the person id needs to be a number, but it is a number?

Does it need to be a shorter number? I am importing the Lead ID from Zoho as the Person ID assigned in Pipedrive.

I haven’t found a way around this yet. Any suggestions?

 

 

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • May 22, 2025

Hi ​@Vlore 

The Person field expects the ID of a Person record from Pipedrive.

For us to have more info about the Zap step error, post screenshots showing how your Zap step is configured in the CONFIGURE tab in EDIT mode with the field mappings visible.

 


  • Author
  • New
  • May 22, 2025

Hello!  ​@Troy Tessalone 

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • May 22, 2025

@Vlore 

Help link to review to understand the expected values for dropdown fields.

https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps

 

Organization field expects the ID of the Organization record from Pipedrive, rather than the name of the Organization.

 

Person field expects the ID of the Person record from Pipedrive, rather than the name of the Person.

Organization field expects the ID of the Organization record from Pipedrive, rather than the name of the Organization.

 

Make sure to remove EXTRA FIELDS.

 

NOTE: Check if your Zap step 3 (Pipedrive - Find/Create Person) logic is configured correctly for the SEARCH Name field, as it looks like you are mixing variables mapped from different steps, but maybe that is on purpose.