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Best answer

Facebook Lead Ads error: Unsupported get request and potential outage

  • May 13, 2026
  • 2 replies
  • 14 views
A

Hi all! 

I just started receiving this error “Error while hydrating data from Facebook Lead Ads (1.1.8): The app returned "Unsupported get request. Object with ID '1588716849514328' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph A”

 

I am wondering if this is a site/app wide error as I have checked and ensured all connections are working properly. I am the owner of the account so no changes have been made. I submitted a support ticket. First error happened around 730pst then at 741pst a zap went through perfectly fine now all of them are having this error so since it worked once in between I am guessing this is just an outage.

Best answer by SamB

Hi there ​@ashleyjayy and ​@Massimiliano 👋

The issue you're both experiencing matches what others are also reporting over here:

We've opened an incident page here where you can find out more. I'm going to close this topic now to keep the conversation in a single place, but please follow along on that other Community topic and subscribe to the incident page for updates.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

M
SAME PROBLEM AND NOBODY SAYS ANYTHING
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • Answer
  • May 13, 2026

Hi there ​@ashleyjayy and ​@Massimiliano 👋

The issue you're both experiencing matches what others are also reporting over here:

We've opened an incident page here where you can find out more. I'm going to close this topic now to keep the conversation in a single place, but please follow along on that other Community topic and subscribe to the incident page for updates.

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