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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 3,926 Topics
  • 17,982 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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3926 Topics

ETA Data
ETA DataBeginner
asked in Troubleshooting

Google BigQuery Error ‘Access Denied: BigQuery BigQuery: Permission denied while getting Drive credentials. ​

Hello,  I am trying to automate a Zap that writes and/or appends a table in BQ when a Form is filled out. However, I’m getting an error ‘Access Denied: BigQuery BigQuery: Permission denied while getting Drive credentials.’ I’ve checked all connections and I’m logged in with the proper accounts. Any advice?

4
L
12 hours ago
A
alphafmcNew
asked in Troubleshooting

Error connecting JotForm account: This auth is expired

I am attempting to connect a JotForm account to Zapier so that I can send prefilled forms. I have a JotForm account setup, within which I have created two forms. I managed to sign-in to JotForm via Zapier successfully earlier this year but now my previous connection is labelled with the error: “This auth is expired. Please reconnect it here.” When I click the reconnection link it opens a modal for me to sign-in to JotForm which I do, the sign-in works and the modal closes but then the error reappears again immediately. I have tried clearing the cache from my browser and reattempting the sign-in process in an incognito window but neither stops the error. I have also signed into JotForm and manually removed the Zapier permissions from the account before signing back into Zapier and restarting the account connection process, but this also does not help. I found a similar post in the JotForm community here: https://www.jotform.com/answers/4997663-unable-to-connect-with-zapier-this-account-

10
A
13 hours ago
CannonBall
CannonBallBeginner
asked in Troubleshooting

Frame.io: Creating an asset in a folder created in the same Zap

Hi all,Really appreciate anyone taking the time to help me out here! A lovely user helped me previously, just have one slight issue (I’m so close!!!)So I’ve created a Zap that once an asset is approved, it will create a folder (called “test v2”) and recreate the approved asset. I want that recreated approved asset to go into the test v2 folder.Because the folder hasn’t been created yet the “create asset” function hasn’t got a parent ID to reference to put the new file into that test v2 folder.How do I make it put the file in that folder within that project without the ID? I’ve made a folder called test v2 to see if it’ll work but it comes back with “Bad request” error when I test it. 

3
SamB
Community Manager
13 hours ago
jhorne
jhorneNew
asked in Troubleshooting

Zap test works, but doesn't actually run (Cal -> Google Sheets)

Hey, Thanks so much for taking the time to look!  For context, we are wanting to create a Cal → Google Sheets Zap. Cal.com is a scheduling app (think Calendly).  When someone books, they fill out key information in the booking form.  We are using Zapier to send that info into Google Sheets.  In the builder, I set everything up and when I run the test it works, however when a booking is actually made, the zap doesn’t fire. I’ve made sure the Zap is on, there’s not already info in the sheet, that the fields are correctly mapped, and even rebuilt it from scratch.  Any thoughts?  Here is the setup, thanks!   

5
SamB
Community Manager
13 hours ago
Thabiso
ThabisoNew
asked in Troubleshooting

Zap billing error: Invoice and payment amounts are mismatched

Hi. Community, I am trying to pay for a plan upgrade and I am getting an error as follows:Invoice and payment amounts are mismatched.has anyone ever encountered such and resolved

5
SamB
Community Manager
13 hours ago
C needs help
C needs helpBeginner
asked in Troubleshooting

Zagomail failed to create a subscriber

I want to connect my booking page to Zagomail, an email plattform. But, I get this error:   My trigger works: Connecting my trigger to gmail to send an email also works. It can read the “data”. But adding a subscriber to Zagomail? Not working.Why is this and how do I solve it?

4
C needs help
14 hours ago
J
jamesmacwhiteBeginner
asked in Troubleshooting

Microsoft Dynamics 365 CRM error: The app did not respond in time. It may or may not have completed successfully.

I am using the Microsoft Dynamics 365 CRM app and are finding inconsistent “The app did not respond in-time. It may or may not have completed successfully” errors for the Create Lead step.Firstly, we are using the 1.17 version of this public application, not the latest 1.18, the reason being is the payload data used in the 1.18 is broken for us, it does not send certain field names with the right format (logical name) and hence we can’t use the latest version in it’s current state. This is only for creating/writing data, we use the latest version for find/lookups.What we are finding with various Zaps that use the Create Lead step in most cases the task is in fact completing because the data has been created in CRM, but Zapier sees it as a failure with timeout related errors. With auto-replay on, this task is retried until a success response occurs, however this in nearly all cases is now duplicating data (sometimes multiple times if repeated tasks continue to be marked as stopped/error

5
SamB
Community Manager
14 hours ago
N
NadavBeginner
asked in Troubleshooting

Zapier connection down resulting in missed Zaps

Facebook keeps logging out resulting in Zapier disconnecting from Facebook.This means that a Zap isn’t occurring.A weeks worth of google sheet entries haven’t taken place due to this. Is there a way to run Zapier that it creates entries for the days that it missed?

7
N
14 hours ago
Zacs
ZacsBeginner
asked in Troubleshooting

Help needed: Unable to change ticket requester in Zendesk

Hi Have created a Zap below. Zendesk ticket created User formatter to pull the email address from body of the email Search for the user in Zendesk based on email address Update the ticket requester/submitter with the user looked up in the above step.It says it is successful and on every step the output is correct apart from when it comes to changing the requester, it says complete but nothing changes

2
Zacs
14 hours ago
L
LidiaNew
asked in Troubleshooting

Issue for Thrivecart and Memberspot connection

Zapier is not showing me all my courses on memberspot so I can not automate my sellings through thrivecart and geting my customers the acces to the course in memberspot but my new course in memberspot is already online… so at the moment I need to grant acces to the course 1 by 1… can anyone help me with this issue?? 

6
ken.a
14 hours ago
P
perthdigitalagencyNew
asked in Troubleshooting

WordPress error code 500: You are not allowed to upload this file type.” try different file types, but not accepted

I tried more than one time and different tutorial to solve this but I can’t.The problem:I need to upload the image generated by DALL.E to WordPress Got this error “WordPress ran into an issue. Error code 500: Sorry, you are not allowed to upload this file type.” Tried different file types ( .jpg, .jpeg, .png, .gif, .ico) but not accepted!!How to solve this problem.  

1
SamB
Community Manager
14 hours ago
S
sandra_hajagencyNew
asked in Troubleshooting

Mailchimp campaign created in Zapier is not using the latest version of the Mailchimp template

My client want to automatically send an email from Mailchimp whenever they publish a new post to their wordpress (org) site. I have created a 3 step zap here with the trigger New post in Wordpress and the steps Create Campaign in Mailchimp and Send Campaign in Mailchimp. Everything works fine in the tests (no errors anywhere) but the campaigns that are created with my chosen template look all wrong. It has the unstyled basic style as if nothing has been done to the template. When I create a regular email inside Mailchimp and choose the template it works fine. We don’t use any dynamic content for the new campaigns, they are just supposed to look exactly like the template. Very grateful for any help or insights! Screenshot of how the Zapier created campaigns end up looking both when vied in Mailchimp and in the sent emails:  

2
S
15 hours ago
draney
draneyNew
asked in Troubleshooting

Gravity Forms / Zoho Desk Zap getting “The data is invalid due to validation restrictions-/contactId” error

Trying to connect a Gravity Forms contact form to Zoho Desk and I’m getting the following error:The app returned `{"message":"The data is invalid due to validation restrictions-/contactId"} What happened: Executing creates.create_ticket.operation.perform with bundle {"message":"The data is invalid due to validation restrictions-/contactId"} Console logs: Custom field URL ---> https://desk.zoho.com/api/v1/myForm?orgId=803566197&module=tickets&departmentId=838596000000006907 Response Code : 200 Cust fields {} date crct2023-05-02T12:00:00-04:00 date 2023-05-02T12:00:00 2023-05-02T12:00:00.000Z Add Ticket {"departmentId":"838596000000006907","contactId":"John Doe","subject":"KCD Support","email":"plato@hotmail.com","phone":"(316) 636-9517","description":"On April 11 we received our order but no hinges/hardware was included! Please call me!","category":"General","status":"Open","assigneeId":"838596000002834001","dueDate":"2023-05-02T12:00:00.000Z","priority":"Medium","channel":"W

14
K
16 hours ago
M
martydotzoneNew
asked in Troubleshooting

Twitch error: We're having trouble loading 'Streamer' data. 410 error: This API is not available.”

Hello, my ultimate goal is to get my Wordpress website to automatically update when I go live on Twitch. I’m setting up my first Zap and I get this error when I try to enter my Twitch name:“Unable to load choicesWe're having trouble loading 'Streamer' data. 410 error: Gone. This API is not available.”According to Twitch, everything is working fine on their end. Is this just a temporary issue on Zapier’s end?Again, this is my first attempt at making a Zap so if I’m doing something wrong, please let me know :)Thank you! 

3
ken.a
16 hours ago
B
brunomsantosNew
asked in Troubleshooting

WORDPRESS CONNECTION

Hello, I can’t connect my wordpress account to zapier… I tried everything, the tutorials, the permalink thing, the plugin… But nothing works

2
B
16 hours ago
Slevin2k
Slevin2kBeginner
asked in Troubleshooting

Asana error: The app returned "message": "task: Not a recognized ID"

Hello, I’m trying to connect webflow forms with asana, so that any filled form will automatically be entered into asana. However, Zapier is giving me this error: The app returned `{"message":"task: Not a recognized ID: 0"} What happened: Executing creates.task_section.operation.perform with bundle {"message":"task: Not a recognized ID: 0"} Console logs: ` as error, which we cannot read. Any idea how to solve that issue? Kind regards,Ben

9
ken.a
16 hours ago
K
kanskNew
asked in Troubleshooting

Trouble Replaying Held Zap Runs: Encountering HTTP ERROR 400 on Zapier Page.

My account shows “Action needed: 83 held Zap runs”. I’ve upgraded the plan, and then click “Replay these Zap runs”. It loads this URL: https://zapier.com/app/history?status=held|throttled&selected=all&end_datetime=2023-9-26&start_datetime=2023-6-26But the url shows the following error:This page isn’t workingIf the problem continues, contact the site owner.HTTP ERROR 400 to clarify the “400” error is not in the zaps (the webhook is ok), it’s on the zapier page which won’t load.  Help please! :-)

3
ken.a
17 hours ago
Z
Zap to Google SheetsNew
asked in Troubleshooting

Airtable Zap- wrong row

My zap from Dubsado to Airtable does work but the information going to my airtable is going to row 1000 not the next available row. How do I fix this? 

5
ken.a
17 hours ago
ponchypepper
ponchypepperNew
asked in Troubleshooting

Missing emails from Shopify orders causing an error in Wave's Find Customer action

I’m trying to create an invoice in waveapps.com from orders in Shopify. When I get an Order from Walmart and it flows into Shopify, it does not send over an email address. Since there is no email address in the order, the customer lookup / create new customer does not work. Why doesthe Zapier “Find customer in Wave” step require an email? Wave does not require an email to create a new customer. Is there anyway to bypass that?

3
ken.a
17 hours ago
Eisbaer
EisbaerNew
asked in Troubleshooting

Magneto 2 "Please use the 2fa provider-specific endpoints to obtain a token" error

Hi,I want to connect our magento 2 store. I created an admin user with 2FA on the magento side, but when I try to connect I see the following error-message. authentication failed: The app returned "Please use the 2fa provider-specific endpoints to obtain a token.". Any idea what I did wrong? cheers,ToM

2
A
17 hours ago
JolteonPixel
JolteonPixelBeginner
asked in Troubleshooting

Zap doesn't work when published: Unable to find Freshservice ID in Slack search

I have a Zap whose trigger checks a changed value in Freshservice ticket system, then passes the “ID” field from Freshservice, and searches for it in Slack. This works fine going through each step and testing the steps in Zapier, but when it’s left to it’s own devices published, it doesn’t work. Any tips on what I could troubleshoot i’d be grateful for. The bit it’s failing on is searching slack for the Freshservice ID string.  

8
L
18 hours ago
S
ssielmannBeginner
asked in Troubleshooting

Duplicate Values when Importing

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.Hi,I’m running into a problem I haven’t had before (it worked as intended). I would like to update the information on new leads, and I’m using the “Find or Create Record” feature for this. The parameter I use is the phone number:  This is used here: But...multiple records are being created:   Do you have any idea what goes wrong? Thanks so much :)

17
Troy Tessalone
23 hours ago
P
pmdono2209New
asked in Troubleshooting

Zoho CRM error: Undefined error; please check if the URL trying to access is the correct one.

I am creating my first zap.  my workflow is the followingwhen a new person registers on my site it reads the client information  (works) then it pulls into a zapier table (works) Go into Zoho CRM and check if the email already exists (fails)I get the following error message when I test this step Hoping someone could provide some insight.

1
Troy Tessalone
23 hours ago
J
jpolizzi5New
asked in Troubleshooting

Google sheets -> Mailer lite Group Not working

I just can’t seem to get my Zap working and it’s driving me bonkers. I’m trying to set up a new Zap where a new row in a google spreadsheet will trigger an added subscriber in my mailer lite account.It sets up no problem, everything is saying it connects, data is pulled and the test runs “true” but …. it doesn’t work.I have had this exact same zap running to a Mailchimp account for years and never had a problem. Now nothing seems to be working. I’ve tried setting this up two different ways: sending a new spreadsheet row (the trigger) to a mailer lite subscriber group sending a google form response (trigger) to a mailer lite subscriber groupI also can’t figure out how to manually run a zap anymore, so I’d like to know how to do that too. 

10
Troy Tessalone
1 day ago
S
skepticologistNew
asked in Troubleshooting

Zap is working but leaving out a lot of information

This is my very first Zap. Its function is to create a task in Any.do each time I create a task in Outlook that replicates the Outlook task. Tasks are being created in Any.do, but they contain only the following line of text: “Agena for ‘[text of the Outlook task]’” There are no due dates, reminder parameters, repeat instructions, or anything else that makes the Any.do entry anything but a reminder to create a task. There have been no error messages, and all the assessments in the ZAP editor, etc. are positive. It’s pretty apparent I missed some important instructions, and I’ll be grateful for any suggestions for straightening things out.

3
Troy Tessalone
1 day ago

Hi there!

My name is Lisa Orr and I’m a product manager at Zapier. We recently launched App Extensions a new tool that lets you build a custom action in the Editor.

We’re looking for users to join the App Extensions beta program, so if you want to learn more about building custom actions that fit exactly what you need, let’s chat.

Schedule time with me

I want to hear from you!

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