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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 9,021 Topics
  • 41,863 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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9024 Topics
G
GeforceNew
asked in Troubleshooting
Displaying Incorrect Dollar Amounts for Converted Patreon Pledges

Hi,I have a Zap set up so that whenever someone signs up to be a member of one of my project’s Patreon pages, it will send a message on Discord notifying me of the person’s name and the amount (tier) that they have pledged. It has been working for several years without any problems so far. However, earlier today, someone from Hungary pledged 3800 Hungarian Forints which had to be converted by Patreon to USD (about $10) and the Discord message showed $3800.00 as the pledge amount rather than post-conversion ~$10 amount. It seems like the “Amount Dollars” dynamic field for Patreon triggers is showing the raw number value of the amount that was pledged rather than first converting it to USD and then displaying the amount. Am I using the incorrect field or the wrong type of trigger or something like that?Here’s a screenshot of my Send Channel Message action in Zapier with some older data:Send Channel Message action setupAnd a screenshot of what showed up on Discord when someone did that no

373
Troy Tessalone
Anthony Santamaria
Anthony SantamariaNew
asked in Troubleshooting
Zapier could not connect to your account: The `state` parameter was provided but appears incorrect.

I am trying to create a Zap between Site123 and my GmailBut when I try to connect my Site123 account to zapier I get an error every time I try "Oh, foo.Zapier could not connect to your account.The `state` parameter was provided but appears incorrect." Why is this happening and how can I fix it?

514
Walter Ramos
T
tyguyps2Beginner
asked in Troubleshooting
HubSpot Step: Can't find contact first name and last name

I am trying to create a zap that sends an email to a Slack channel whenever a new note is created in a contact in HubSpot. In order to do this, I believe I have to find the contact record ID and the property values of first name and last name. When I try to search for first name and last name in this step, it doesn’t show. There is no option for it. Am I missing something here? 

313
Troy Tessalone
K
Knew2ZappNew
asked in Troubleshooting
Not Enough Data Out Fields

I just created a Zap to create and update a contact from one app to another, and all is working EXCEPT that after properly mapping all the data fields and successfully having a contact get entered in the proper receiving app,  I discovered that there are not as many Data Out fields as Data In fields, and thus not all the data is being sent to the receiving app. The Edit function doesn’t have any way to make all the Data Out fields to show and thus send all the data from the Data In fields, and I don’t see any other way to do it either. Note that importing contacts to the receiving app via CSV enters all the data just fine.Please see screenshots. The first two show the Data In fields and the third shows the Data Out fields. I redacted the contact’s data to protect their privacy. 

153
SamB
Community Manager
E
EMPRESS MONew
asked in Troubleshooting
Trouble Mapping 'To' Field in Zapier for Trello-Gmail Automation

I want to automate a welcome email being sent to any new member that joins my trello board. I have tried this several times and i haven’t been able to get it done. I know i am supposed to use trello as the trigger app and the trigger event should be when a new member joins the board. I also use the gmail app as the action app.Where i have been having issues is the ‘to’ field. I want it to use the email attached to the trello account of any new member that joins the board . How do i achieve thiis ? I think the field mapping options should show an option like that, but it hasn’t been showing it. Am i wrong? Is there no option like that?  I have asked copilot how to do it, but it has not been really helpful. Please help me, how do i achieve it?

112
SamB
Community Manager
T
Torment Tactical
asked in Troubleshooting
Patreon to Gmail Zap Not Working

My Zap is not working. I set up a Zap to send an email from my gmail to new members but it is not working. The zap I set up is below. Does anyone know why this is not working??   

4515
SamB
Community Manager
L
LocalPainterNew
asked in Troubleshooting
Gravity Forms not sending partial entries to Zapier via Webhook

Hi everyone,I am attempting to collect Partial Entries (https://docs.gravityforms.com/gform_partialentries_post_event/) from Gravity Forms via webhook.These partial entries are stored when a user clicks "Next" on one of the Gravity Forms I have built and (supposedly) taps into the WordPress Heartbeat API to listen for partial entries. I can see that the form is properly capturing the partial submissions in the Entries tab: I have enabled the Partial Entries add-on in Gravity Forms.I have added the Webhooks add-on in Gravity Forms.I have also added the appropriate snippet to my functions.php file, and I've added the webhook URL (https://hooks.zapier.com/hooks/catch/18026206/2sqXXXX/) from my Zap to the WordPress form on I'm monitoring.I have also configured the header names to correspond with the form fields I’d like to pass over to HighLevel. However, the only form entries that Zapier detects are ones that were fully submitted.Where am I going wrong? What am I missing?Thanks in advance

482
SamB
Community Manager
A
a912New
asked in Troubleshooting
Gmail trigger not populating message ID, causing Zap errors.

I’ve built some zaps that that would trigger when a specific email is assigned to a label, so the flow structure is very basic. it simply get the “Raw Payload Header Message ID” and pass to a sub zap which then retrieves the email again using a gmail filter rfc822msgid:<payload> and do further processing with it. The problem is that the Raw Payload Header Message ID is not always populated by the Gmail trigger and I end up with errors due to the fact that the “Raw Payload Header Message ID” is blank….Upon checking the flows and reviewing the email that was parsed by the trigger I can see that the “Raw Payload Header Message ID” is present for almost all failed emails however its not being parsed to the next block in my zap. Has anyone had a similar problem ? How have you addressed it ?Is there a better way to store the whole email content including attachments and retrieve it in a submodule, so I don’t need to pull it multiple times on my submodules  ? (I’ve attempted the zap Sto

996
ken.a
S
SparksNew
asked in Troubleshooting
Keap-Zapier-Docusign integration issues: New tag and custom fields isn't showing

Im trying to integrate Keap to Zapier and then to Docusign. Issue # 1:  I created a new tag and added it to my tester account but the test trigger is not showing the tester account I created.  Its saying no account found. Issue #2: Its not showing my custom fields.  So I cant tell zapier which custom fields to put into docusign for my template.   Thank you for your help. 

204
SamB
Community Manager
K
KenTStoryBeginner
asked in Troubleshooting
Zapier UI Issue when logged in

Hey guys,I have a UI problem when opening up Zapier. All the applications are bundled up into the left side of the screen making it very difficult for me to navigate around Zapier in general (Please see screenshot image). I’ve reset my cookies and browser settings, but it’s still happening. I’m on Chrome and it’s zoom 100% by default. What can I do to fix this? 

44013
SamB
Community Manager
H
howertonBeginner
asked in Troubleshooting
Google Sheets to YouTube failing to import my title

Hello there! Trying to work a BIG list of videos from a Google Sheet over to YouTube. I’ve created some new rows in the sheet and am using some formulas that merge data from multiple rows into one to populate them - things like the title of the video need to include information from two rows, and things like the description needs to include data from three or four rows. And finally, based on some other help I saw on here, I’ve created a custom download link row that re-writes the download link for the video file in google drive.I’ve then mapped the YouTube upload title to this the new row, description to the YT Description row, and so on… When I run the Zap, nothing gets uploaded, and I keep getting an error that says “Required field "title" (title) is missing.” I’m not sure what I’m doing wrong here - any ideas??  Thanks!  

6512
ken.a
Q
QuiterieBBeginner
asked in Troubleshooting
Zapier doesn't list the Notion page I want to link

Hello,I want to make a simple zap : everytime someone make an appointment on my online calendar (Youcanbbokme) this person is added to my CRM database in Notion.But in the list Zapier is proposing there is not the Notion page I want to lnk. There are other pages from my Notion space but not the one I want.I’ve talk with the support bot. It told me to do the things below. I did everything but my problem is not solved.Check permissions: Make sure Zapier has permission to access your desired page in Notion. You may need to grant access specifically for that page. Un-nest subpages: If the page you're looking for is a subpage, try temporarily making it a top-level page. After your Zap finds it, you can change it back. Reconnect your account: Try creating a new app account connection to Notion in Zapier. Grant new page permissions: If you created the page after connecting Notion to Zapier, you'll need to manually grant Zapier permission to access it in your Notion account.After trying these

15012
ken.a
D
darkoBeginner
asked in Troubleshooting
Failed to create a prompt in ChatGPT

With OpenAI app or with ChatGPT app, when sending the prompt as an action event, I am getting this error message: “[invalid_request_error] This is a chat model and not supported in the v1/completions endpoint. Did you mean to use v1/chat/completions?”I am aware that certain models don’t work in OpenAI app, but I am getting the same error on ChatGPT app as well. I can only use Gpt 3.5 but it’s very crucial for us to use newer models.Anyone has an idea how to solve this?

1256
JammerS
F
fabio umpierreBeginner
asked in Troubleshooting
Getting 'Error while hydrating data from Facebook Lead Ads: The app returned "Unsupported get request. Object with ID...' errors

I've been getting this error since yesterday on my zapier flow! I already checked and everything is fine with Facebook permissions within Zapier! I even reconnected it but it still didn't solve the problem.Note: this didn't happen before 

51
JammerS
G
GregDallamoreNew
asked in Troubleshooting
Automating Shopify order fulfilment from an email

Hi,I’ve been playing with this today and can’t get the final stage of my steps (fulfilment) to work. Basically I am trying to automate Shopify fulfilment for an order (or part of an order) when a supplier emails me a shipping report PDF each day. The steps I have are as follows:  Everything seems to work OK except for step 5, Create Fulfilment, where I get the following error:  This is the configuration:  At first I thought it was because the order was already fulfilled in Shopify (as it was sent out yesterday and I am using this order to test). But I have cancelled the fulfilment on that order in Shopify and still get the same error.Am I using the wrong field for Fulfilment Order ID?I then need to work out how to only fulfil the items on the shipping notification email, hopefully the filter I have created does that.This is my first “play” with Zapier so I appreciate the help and patience!Thanks,Greg 

6611
JammerS
B
BrtualRickBeginner
asked in Troubleshooting
Unable to connect a shared mailbox in Outlook with Zapier

Could anyone please let me know how I can set up the trigger source as “outlook shared mailbox”? When I click “connect”, Zap just automatically connects to my personal email, I do not have a way to set up a shared mailbox. I noticed there are many people asking for this, not none of the Zap team member could help to resolve this issue.

731
JammerS
A
autoengyNew
asked in Troubleshooting
Receive e-mail w/ attachment in Outlook to Jira Issue creation + attachment to issue

Hello, I’m working on setting up an automation where if an e-mail is received at an address, create an issue in Jira with the subject + body of the e-mail in it. I am also wanting to attach any attachments the ticket. So I did add an attachment in Jira. However, any dynamic field that I pick (attachments, files, etc) it will not attach the original file. Any ideas on how to get this to work?

101
Troy Tessalone
S
studio-tBeginner
asked in Troubleshooting
Xero missing line item even though the Zap sucessfully processed it

I’ve got a fairly complicated Zap that’s processing data from Shopify. The data is being split by vendor and then creating an invoice for the two vendors that are present. I have checked the invoices created this morning and one invoice is 100% correct and the other is missing one item. I can see the item in the zap run and it looks like it’s been processed but then it just hasn’t been written to Xero for some reason but I can’t work out why?So I can trace the item which is a Ceramic Mug which cost £36 through the zap run:   This is the key one as it looks to me like this was created in the Xero invoice?But the Xero invoice top is short by £36 compared to the report in Shopify and the Ceramic Mug is the only item missing from the Xero invoice.  

274
Badger
B
BetsyMorganNew
asked in Troubleshooting
Calendly appointments showing incorrect times in Zapier

I have a Zap that creates a row in a Google sheet every time a Calendly appointment is made. It was working perfectly until this week. In Zapier, Google Sheets appeared as Legacy mode and asked me to update it. When I did, the meeting times were off by 5 hours. Zapier is set to America/New York as is my Calendly. The meeting below is on my calendar for 1:00 pm, but you can see that it is coming into Zapier at 18:00.Any idea what has changed and how to fix it?  

964
SamB
Community Manager
D
DanielLNew
asked in Troubleshooting
Airtable sync issues causing lag in data updates

I cannot test my data properly because Airtable is not syncing quickly enough. Here is my zap. When I test everything with older data, all the tests clear but nothing gets updated in Airtable. It shows that it should have but it’s not reflected in Airtable as a new date and time. Then when I try to do it with new information, it doesn’t find anything in Airtable at all which makes me think the sync isn’t going to even work because it’s not reading the data quickly enough.I am at my wits end I keep running it over and over and testing and it says it should be working then doesn’t. Please help. When it does show me the data out, it is also not the correct time. As you can see here there are no updated times or dates in this field but in the output below it shows that the field should be updated. 

112
SamB
Community Manager
N
NchengBeginner
asked in Troubleshooting
Zap with Zendesk is pulling int Tags not Value

Hello I have a Zap to pull fields from Zendesk and put the values into a form BUT the values on the form are the tags and not the actual values. Anyone know how to fix this? Thanks!

4011
ken.a
M
MattiemanBeginner
asked in Troubleshooting
How to send a newly created Stripe customer a Payment Link

So this is what I have created:Zap A:Trigger:New subscriber in Mailchimp Stripe: Create new customer in Stripe based on MC records name/email/address Stripe: Create Payment Link Zapier Email: Send outbound email with Payment Link MC: Update Mailchimp subscriber’s record to ‘sent’Zap B:Stripe: New Payment Zapier: filter checks if ‘Status’ in new payment is ‘Succeeded’  MC: update subscriber’s record from sent to paidThis works. BUT, I have (two) issues where I really hope someone might be able to help me out.Turns out that if a user that is added as a new customer in Stripe now pays with the Stripe payment link via the Zapier Email, the payment wont be registered at the records of the this specific customer (even when they use the exact same email address at check out). What Stripe does is just register a payment on the Payment Link, thats it. So I am trying to figure out a solution where Stripe would be able to recognize the user coming to the Payment Link from the Zapier Email as a kn

556
JammerS
T
Two4OneNew
asked in Troubleshooting
Problem passing Stripe subscription value into EmailOctopus custom field

Hello - I have a zap that sends new subscribers in Stripe into my email client, EmailOctopus. The zap successfully sends the name & email values into EmailOctopus however the Subscription value doesn’t come through. In the screenshot below, Subscription field is a custom field in EmailOctopus (text) and is mapped to the Stripe Subscriptions Plan Nickname (value monthly_lite in the preview). However in the Subscription value is blank in EmailOctopus and I can’t figure out how to fix this.I have spoken to EmailOctopus support and they confirm everything looks OK from their side - wondering if the community has any experience with this? Thank you! 

237
JammerS
I
IhuNew
asked in Troubleshooting
Line breaks missing in Microsoft Outlook Reply to email

Hello,I have built a Zap to automatically reply Outlook emails with a response generated by Chatbase. The problem I have is that in the response that is received by email there are no line breaks and all the text is one long paragraph. When looking at the response from Chatbase and the data in and data out fields in the Microsoft Outlook Reply to Email modules the text is neatly formatted. When I analysed the email, it is in HTML format but there are no line breaks in the email body. The problem is the same regardless which program is used to read the emails or the email provider.Any suggestions on how to resolve this?Thanks 

505
JammerS
B
bruspoNew
asked in Troubleshooting
Issue with Instagram for Business Trigger Configuration in Zapier

I am experiencing an issue while setting up a Zap with the "Instagram for Business" trigger. Despite having connected my Instagram account and granted all necessary permissions, I am unable to select my Instagram account in the "Configure" section. The dropdown menu under "Instagram Account to Use" shows no available options, even though the account is properly linked.Here are the details of my setup and the steps I’ve taken to troubleshoot the issue:My Instagram account is a Business account and is correctly linked to the associated Facebook page in Meta Business Suite. I have ensured that my Facebook account has Admin permissions for the page and verified that Zapier has all required permissions under Facebook’s app settings. I disconnected and reconnected my Facebook and Instagram accounts in Zapier through the "My Apps" section, but the issue persists. I refreshed the results in the Zap configuration screen, but it still doesn’t show my Instagram account in the dropdown menu. I ver

586
JammerS
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