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30211 Topics
T
Team ReadeNew
posted in How Do I
Billing Concerns

Okay I canceled my account and still got charged. I need to talk to a human all I am getting is a bot telling me to open a support ticket but no way to open a support ticket. 

101
JammerS
2 months ago
E
elranas88New
asked in Troubleshooting
Salesforce Fields Not Displaying in Configuration Section

From the attached screenshot, you can see that our Salesforce connection is working properly, but the Configure tab is not showing any fields, despite this working fine in other Zaps. Are we doing something wrong?We’ve tried refreshing the fields button, testing the connection multiple times (including setting up the whole Zap in an incognito window), and searching for the fields returns nothing.Why we cannot see the Salesforce fields?  

153
JammerS
2 months ago
Y
yoixyNew
asked in Troubleshooting
The "Manager" field in the Update User step of Azure Active Directory is not showing up

This post was split from topic:  And for my next question 😁The next zap I created is to sync the ‘Reporting to’ field from BambooHR to ‘Manager’ in Azure.Problem is, Manager field does not exist in the Axure update Step.I cant see how to add a new field, is that possible?  

173
JammerS
2 months ago
W
Will_FeroniNew
asked in Troubleshooting
Menu disappears before I can click delete

Hi,I can’t delete a step from the menu because the option disappears before I can get to delete, which is at the bottom of the menu. In other words, I click the ellipses and move my cursor onto the menu and before I can move down to delete, the menu disappears. What is going on?

636
JammerS
2 months ago
L
Lex8383Beginner
asked in Troubleshooting
Email Parser by Zapier not triggering on new messages

This post was split from the topic: Hi, I am having the same issue where I set up a Zap from the email parser to pull from Gmail and then data should be sent to Aweber. The test worked fine, but I had a real event today, and the data was not sent. Please help. thanks

237
JammerS
2 months ago
C
cornkingdomNew
asked in Troubleshooting
Unable to locate Google Drive file in zap

Hello, I’m trying to set up a Zap where when a new row is added to a Google Sheet, it creates a lead in Copper. I’m stuck on the Google Sheets part. I have a Google Sheet that I have edit access to and access to the folder. When I search it by name or ID in Zapier, nothing comes up. I’ve tried multiple variations. I have read through this troubleshooting article: https://help.zapier.com/hc/en-us/articles/21816541058061-Google-Sheets-Spreadsheet-doesn-t-appear-in-the-dropdown-menu#h_01HGGFDSTPJNN5327KFP6JR9FRSo far, no luck. I have successfully set up this zap before many times with other accounts of mine in the past, so I know how it all works, but I’m hoping the support team has some other ideas. 

318
JammerS
2 months ago
S
SophyBeginner
asked in Code & Webhooks
How to upload to Flickr using Webhooks by Zapier

How to push to Flickr with Webhooks by Zapier? It prompted successful after testing, but my flickr receive nothing. 

308
S
2 months ago
A
AnkitIIhNew
asked in Code & Webhooks
How do i get a unique identification for each zap?

How To handle multiple zaps using the same trigger in my custom Zapier app (with REST hooks), did I need to store and manage the different hook URLs for each zap independently. Right now, it overwriting the hook URL in my database when a new zap is created, causing only the most recent zap to work.Question: From Where and How I get Unique Identification for Each Zap ?did the last part of ZAP hook is the value i need?I am not sure so asking community to help. This is my 1st interaction with zapier.I have created custom (private) zapier app and REST HOOK trigger.and also how to handles unsubscribe (deactivation of a zap) by deleting the corresponding hook_url from your database when a zap is canceled? 

222
N
2 months ago
R
Rajbha80New
asked in How Do I
Invoke Zap from Alexa Routines

Need to invoke a Zap from Alexa Routines step. Seeing lot of questions related to this but there is no direct answer.  Requirement: Can we invoke a command “Ask Zapier to trigger “Trigger Phrase”? Without any human intervention. This works intermittently. I need some help to tweak the above command to ensure it works consistently.   

274
Troy Tessalone
2 months ago
S
Sigurdur130Beginner
asked in How Do I
Airtable's "create records with line items" not separating some data by line items

Action: Airtable’s “Create Records (With Line Item Support)”.Issue: One field is getting ALL line items’ data, not just its own data. Here’s a screenshot.  The problem field is “Bundle” - each line item should have “Self-study course”. Note that “Billed, date” is populating perfectly, with each line item having only its own data.Each line item is receiving ALL line items’ data, not just its own.My only guess is that this has to do with the spaces in “self-study space course”, and that somehow is messing with things? But I unfortunately can’t just change the name to be without spaces.Any ideas?

429
Troy Tessalone
2 months ago
W
wagsleezeNew
asked in Troubleshooting
My Zap is sending texts and emails over a 30 day period

Question, i have been using a zap for a text/email funnel. Been using the delay for but got this message: Task was stopped because its Zap has diverged too much due to changes in the addition/removal/ordering of steps, or substitution of apps. I changed it to delay queue will that fix the error? I don’t know what else to do, i’ve searched and as far as I understand the delay for is how I delay each text or email?

181
Troy Tessalone
2 months ago
A
andre9426New
asked in Troubleshooting
Why does my Zap stop when deleting rows before today in Glide table?

Hello,I have done a zap wich read the rows in my Glide Table. This works, i get in the output the dates, i want to read. Then it should delete this rows, wich are before the actual date. Here it stop the process, but i dont know why. in the simulation it works.

4611
Troy Tessalone
2 months ago
P
psteinroeNew
asked in Code & Webhooks
Nested Output Fields for Trigger: Output field X should appear and not be null

Hey!while building our app we encounter a bunch of publishing task that say “Required field "xy" should appear and not be null in latest task” as well as “Required field "xy" should appear and not› be null in the sample of Zap”. All fields listed in the tasks are nested tasks. We use the output definition described here. An exerpc of the output fields is:```          {            "key": "conversation__channel_id",            "label": "channel_id",            "required": true,            "type": "string",          },```both the trigger executions and the sample contain data for this field, e.g.:```          {            "conversation”: { “channel_id”: “xyz” }          },```but it seems like zapier does not expect nested but flat fields. The documentation clearly states that it's possible to define nested fields using the “__” and “[]” syntax. What am I missing here?

222
H
2 months ago
K
Kids' KlosetNew
asked in Troubleshooting
Need help with 'non-metadata contact field' error in Google Contacts Zap and SMS misdirection issue

I have spent the last 1 ½ months trying to get my Zapier Zaps figured out!  I had someone set us up a year ago and no problems and all.  Somehow, don’t ask how,  I messed it up and need help!!  Since I was not the one who chose this system, I have no idea on how to work it.  I have gone back and forth through emails, but I keep running into a road block. I paid for a year service and have not been able to use it correctly and sometimes it doesn’t work at all.  Here is where I need help (please, I need someone who can walk me through step by step in plain english, not any techy words.  It keeps saying it has run into errors - Error Message - google contacts - must specify a non-metadata contact field on the person.  Um…. what DOES  that mean??  plain english please! I have been sending out SMS reminders and they are going to the cell phone associated with our organization and not the clients!  This is not good! HELP!Thank you to anyone that can help me! 

185
Troy Tessalone
2 months ago
G
GSHBeginner
asked in Code & Webhooks
Filtering out records from an API request that contain "X"

I use a zapier webhook request to get back a dump of data via API.I have 10,000 recordds and within each record there is a field called “type” and a value called “unna A" or “unna C”. I have loopers set up that are correctly processing all the records individually and sending them to my system. It works, I am looking to refine it. This information back is parsed and mapped and then sent to another system via API.The problem I have is that in that first request I get a reply of say 12K records. Of those 12K records 10K of them I want to exclude from subsequent processing based on a text match identifier.There is a field in each record called “type” and a value called “unna" that is part of a word stem featured in the results I want to exclude from processing.IN other words all the records that contain the word “unna” need to be excluded.This will then leave 2K records which are relevant, which can then be processed by the following steps.Basically I want to filter out any records where

273
Troy Tessalone
2 months ago
M
Matt NuwaveNew
asked in Code & Webhooks
Webhook to Webflow Zap Works in Zapier Test but Fails After Publishing—What Am I Missing?

I am attempting to populate a collection in webflow via JSON end point URL. It looks like a simple enough Zap: I have put all the info in to zappier and when I test the app, it sends the test item to webflow and publishes it as expected. However after I publish, nothing happens! The remaining data (1000 items ) does not come through. I am new to this and my knowledge is patchy at best - I feel like I’m missing something really simple. Can anyone give me a steer in the right direction?

271
Troy Tessalone
2 months ago
M
mbmbparisNew
asked in How Do I
Follow Up with a Prospect Who Hasn't Completed Their Typeform Application

Hello,I'm new to Zapier and I wanted to make a manipulation that seems complex. Here's the idea:- I have a prospecting form on Typeform.- If a prospect starts to fill in this form but doesn't finish it, I'd like to send him an automatic reminder e-mail 1 day later via Brevo. Do you think this is possible? I can't see what to do in the tool.  Thanks

351
Troy Tessalone
2 months ago
D
Darren2New
asked in Troubleshooting
Survey Monkey not sending emails to Ontraport

Hello,I have a Zap I'm using to connect Survey Monkey (SM) to my CRM Ontraport (OP). There are just 2 elements I want zapped through.I'm able to get 1 through but for some reason it is not zapping through the email address - which is kind of important.I've tried creating a survey with just an email address on it and it wont send that data through. However it does create a new (and blank!) record in OP.I've tried using the email address collector field in SM, as well as a general comments field acting as an email address field, but still no email goes through. I’ve tried creating surveys with first/last name, email and a question, and none of this personal data is going through. I currently have active Zaps that send addresses from LinkedIn and Zoom to OP and they are working fine.Can you share any ideas on how to address this?Below is a link to a video explaining the issue.Does SM prevent this type of information being sent to third parties? Any ideas on how to solve this issue would b

305
Troy Tessalone
2 months ago
Y
yoixyNew
asked in How Do I
How do I create a Zap to update all Azure users from BambooHR?

I want to use BambooHR as a source of truth for multiple attributes of users in Azure/Entra.Trigger should be any change to users in BambooHR and this should sync that change through.I have tested with a single attribute, Department, and that syncs correctly.My issue is, the Zap insists on using having a UPN applied for the sync.So a specific user must be entered.Is it possible to create a zap that will change sync attributes for any active Azure member without specifically setting up a zap ‘per user’ ?

7118
ken.a
2 months ago
T
Timj.Beginner
asked in How Do I
What will be the ideal upgrade for Contact ID to Work with MOJO Dialer Integrations using Zapier?

What do I need to upgrade to for my contact ID option to work with MOJO dialer intergrations 

63
ken.a
2 months ago
M
MaskBeginner
asked in How Do I
How to merge the results of (5) loops and send them out via HTTP?

My step3 is a loop operation (5 times). I originally wanted to merge the results of Step5 of 5 loops into Step6 and then send it out through the API of Step7. However, now my Step7 is also executed five times, and the result is the result of each loop instead of the collection of five times. Can you tell me how to do it? Thank you very much

434
ken.a
2 months ago
Tenet Energy
Tenet EnergyNew
asked in Troubleshooting
Error with RSS Feed to Slack

Set up a Zapier that worked just fine a few months ago, and then all of a sudden last month it errored out and stopped working without making any changes. I try updating it, and resetting it, and even though the tests work. It wont let me publish it. And returns this in email alerts no element found: line 1, column 0 How can we fix?

448
ken.a
2 months ago
J
JLOBeginner
asked in Troubleshooting
Clio error: Failed to retrieve activities: API response indicates an error at getActivitiesForMatterAndExportToPDF

Hello, I am trying to create a Zap that exports to a PDF all activity entries on a given Clio matter each time a new activity entry is made. Does anyone know a way to do this? I’ve tried creating a custom action, but all the tests result in:  Error: Failed to retrieve activities: API response indicates an error at getActivitiesForMatterAndExportToPDF (file:///tmp/working/main.mjs:34:15) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async __WRITE_OUTPUT__ (file:///tmp/working/main.mjs:66:20)

123
ken.a
2 months ago
zapman90
zapman90Beginner
asked in Troubleshooting
"Schedule by Zapier" triggers multiple times at the same time

Our Zap is triggered through “Schedule by Zapier” trigger that should run Daily once.Here’s how we’ve configured it. But, strangely, the Zap is triggered 4 times at the exact same time.And, we’ve seen this happen on multiple days.What could be the reason and a possible fix for this problem?

506
ken.a
2 months ago
A
avanceBeginner
asked in How Do I
Sending data to Apollo as accounts and contacts successfully

I created an automation where i am fetching data via webhook to Apollo. Idea is to create an automation where we will send account level data to apollo to enrich and then send the same data to our CRM. please help.

254
ken.a
2 months ago
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