I think we found a billing bug. After downgrading to the FREE plan from the Team 50k Plan
| Team 50K (monthly) | $598.50 USD |
We are still being charged $598.50 to this day. Almost a year later. But when we check our zapier account it shows we’re on the FREE PLAN. But our bank statement shows the charges.
Best answer by SamB
Hi there
Sorry to hear about those unexpected charges. As Troy mentioned, any billing-related issues can only be resolved by reaching out to our Support team directly. Us folks in the community aren’t able to assist with or expedite account-related issues.
That said, I checked the Support ticket you’ve got open and it appears that the Billing and Accounts team were able to identify the reason behind those charges. If you have any follow-up questions on their findings you can reply to their email and they’ll be happy to help.
If there’s any Zap-related issues I can help with in the meantime please do let me know. 🙂
+14Hi
Billing issues must be handled by Zapier Support: https://zapier.com/app/get-help
Screenshot shows the last invoices was last year in 2024.
These are my bank statements. They reflect otherwise. So it’s an internal bug. The account is not being updated with real charges.
+14
Billing issues must be handled by Zapier Support: https://zapier.com/app/get-help
Things to check
No it’s the only account we have ever used. Also those are all the transactions that match keyword zapier, if there was a case where we had two accounts, then our statement would show more transactions, maybe one for 08/01/2024 and another for 08/02/2024. That’s all the transactions for our card. It’s very clear It’s subcription that was created on that date. Also check the last 4 numbers on the transactions from the bank it has the card number ending on *8345 is the same card used on the zapier account.
+14
Billing issues must be handled by Zapier Support: https://zapier.com/app/get-help
+11Hi there
Sorry to hear about those unexpected charges. As Troy mentioned, any billing-related issues can only be resolved by reaching out to our Support team directly. Us folks in the community aren’t able to assist with or expedite account-related issues.
That said, I checked the Support ticket you’ve got open and it appears that the Billing and Accounts team were able to identify the reason behind those charges. If you have any follow-up questions on their findings you can reply to their email and they’ll be happy to help.
If there’s any Zap-related issues I can help with in the meantime please do let me know. 🙂
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