The filter is not working. The filter should continue if the two emails do not match. As you can see from the screenshot, the emails do not match, however the filter stopped the zap.
Question
Technical support - Zapier if statement
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+14- Zapier Orchestrator & Solution Partner
Hi
Help links for using Filter: https://zapier.com/apps/filter/integrations#help
Issue is because there was no email variable returned from Zap step 16 as indicated by the yellow warning icon as part of the mapped variable.
Thus, the Filter condition reads [Step 1 Email] does not contain “nothing”, which is not true ([Step 1 email] contains a value), so the filter stops the Zap Run.
Worth running both emails through a formatter to trim spaces...those hidden bits can stop the filter.
+6- Zapier Solution Partner
Hey
From your screenshot, I think you want to create a customer in Stripe if it doesn’t exist. Can you check the Data Out from Find Customer action as I see from the screenshot it says Found Customer to see what’s data in the customer field?
I think your reasoning may be correct just make sure this customer doesn’t exist in Stripe. Alternatively, you can try a different approach, take the Email field from Find Customer action and check for Email does not exist in the Filter.
This way it will only create a customer when it can’t find in Stripe. Hope it helps!
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