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Question

Account connection expired: Reconnect not possible

  • September 9, 2025
  • 3 replies
  • 63 views

Hello Zapier community! 👋

 

I am trying to create a zap between Shopify and Servicenow and in the testing period i had connected a test ServiceNow account. But now when i try to connect another ServiceNow account that i used for Production it is throwing the error “ This account connection is expired. You'll need to reconnect the account before continuing. Learn more

 


Can anyone help me out to resolve this issue

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3 replies

Sparsh from Automation Jinn
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Hey ​@gkk,

Can you try reconnecting the account again? Here is a heplful article on Conenctions in Zapier- https://help.zapier.com/hc/en-us/articles/8496290788109-Manage-your-app-connections#h_01JX27NJENE5FYGCFFCZFKPTDX

If you still face the issues, try connecting with Zapier support through here-https://zapier.com/app/get-help. Hope it helps!


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • September 9, 2025

Hi ​@gkk 

Tip for connecting multiple app accounts to Zapier: 

 


SamB
Community Manager
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  • Community Manager
  • October 1, 2025

Hey there ​@gkk 👋 Did either of the guides Sparsh and Troy shared help you get the ServiceNow account connection sorted? 

Want to make sure you’re all good here, so please let us know how you’re getting on. 🙂