Trouble sending SMS updates for veterinary clinic clients

Hey ​@Lsendra,

Can you post screenshots of Data In and Data Out as well as how zap steps are configured for us to have more context?

Here is a helpful link for Ringcentral in Zapier- https://help.zapier.com/hc/en-us/articles/39881978860045-How-to-get-started-with-RingCentral-on-Zapier

Hope it helps!

Good morning ​@Sparsh from Automation Jinn  - and appreciate you responding. I have rolled out RingCentral yet - since they are still pending my SMS (up to 20 days to approve). So this is just about notification via email (until SMS is approved). 

I have a short form for the client to fill out on drop off (this form is uploaded by a QR code, so the client can do it on their phone)- this includes their name, phone #, email, pet name and reason for visit. This information is stored in a table

The nurse, can also use their phone or a clinic Device to scan a QR code, where they can drop down a pet name (from the tables), drop down a status of the pet, add an optional message and send. 

https://vet-clinic-communication-6bdf3a.zapier.app/procedure-complete

https://vet-clinic-communication.zapier.app/pet-check-in

Honestly, Im not sure what data in/out you are needing? I did try and work it out with the AI CoPilot, so I have a lot of back/forth I can screenshot, but that might not be what you are looking for - and its a lot. 

I know there are people on here who are paid to configure/fix, if that is something I can discuss with you - let me know. I assume at that time you can tap into my account and figure it out a lot faster? I assume it's ok asking this here, and I am not breaking any rules?  

Any help is appreciated, this is our BIGGEST client complaint, poor communication. Just trying to better ourselves 

Hey ​@Lsendra,

I think SMS may not be sent due to 10DLC approval which you should try after getting approved. I can understand how it can get a bit more complex and technical as the workflows are usually personalized to user’s needs. But, it’s great to see you want to leverage Zapier in your business.

Sure, I I run Automation Jinn, an AI automation studio and can help you with this workflow as I am an Official Zapier Soltution Partner. Best way to move forward is to contact me or book a call with me through my Zapier Solution Partner Page here- https://zapier.com/partnerdirectory/automation-jinn

​@Sparsh from Automation Jinn  

Yes, but it's the emails that arent working. Once RingCentral approves the SMS, we will implement 

I’ll look into your link now

Hey ​@Lsendra,

Sure can look into what’s going wrong with the emails not working.

Check Zap run history for error details and confirm Ringcentral sms is fully approved.