Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I’m so close—but I can’t figure out why it’s not sending!

I run a nonprofit veterinary clinic and am working on ways to improve communication with our clients. My first project is keeping clients updated while their pets are in our care. It’s a very simple system with three steps for the nurses to send updates (example)

  • Your pet is waiting to be seen

  • Your pet is waiting to go into surgery

  • Your pet is in surgery

  • Your pet is out of surgery and in recovery

  • Your pet is ready for pickup

Everything is built, and it even worked once, but now the updates aren’t going through. For now, I’m sending emails while I wait for RingCentral to approve our SMS.

Hey ​@Lsendra,

Can you post screenshots of Data In and Data Out as well as how zap steps are configured for us to have more context?

Here is a helpful link for Ringcentral in Zapier- https://help.zapier.com/hc/en-us/articles/39881978860045-How-to-get-started-with-RingCentral-on-Zapier

Hope it helps!

Good morning ​@Sparsh from Automation Jinn  - and appreciate you responding. I have rolled out RingCentral yet - since they are still pending my SMS (up to 20 days to approve). So this is just about notification via email (until SMS is approved). 

I have a short form for the client to fill out on drop off (this form is uploaded by a QR code, so the client can do it on their phone)- this includes their name, phone #, email, pet name and reason for visit. This information is stored in a table

The nurse, can also use their phone or a clinic Device to scan a QR code, where they can drop down a pet name (from the tables), drop down a status of the pet, add an optional message and send. 

https://vet-clinic-communication-6bdf3a.zapier.app/procedure-complete

 

https://vet-clinic-communication.zapier.app/pet-check-in

 

Honestly, Im not sure what data in/out you are needing? I did try and work it out with the AI CoPilot, so I have a lot of back/forth I can screenshot, but that might not be what you are looking for - and its a lot. 

I know there are people on here who are paid to configure/fix, if that is something I can discuss with you - let me know. I assume at that time you can tap into my account and figure it out a lot faster? I assume it's ok asking this here, and I am not breaking any rules?  

Any help is appreciated, this is our BIGGEST client complaint, poor communication. Just trying to better ourselves 

Hey ​@Lsendra,

I think SMS may not be sent due to 10DLC approval which you should try after getting approved. I can understand how it can get a bit more complex and technical as the workflows are usually personalized to user’s needs. But, it’s great to see you want to leverage Zapier in your business.

Sure, I I run Automation Jinn, an AI automation studio and can help you with this workflow as I am an Official Zapier Soltution Partner. Best way to move forward is to contact me or book a call with me through my Zapier Solution Partner Page here- https://zapier.com/partnerdirectory/automation-jinn

​@Sparsh from Automation Jinn  

 

Yes, but it's the emails that arent working. Once RingCentral approves the SMS, we will implement 

 

I’ll look into your link now

Hey ​@Lsendra,

Sure can look into what’s going wrong with the emails not working.

Check Zap run history for error details and confirm Ringcentral sms is fully approved.

Terms & ConditionsAccessibility statement