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29589 Topics
F
FX4NWOONew
asked in Troubleshooting
Mailchimp 'VIPs' Audience not syncing to Google Ads 'Qualified Leads' – fields mapped but no data shows up

I’m trying to create a “Qualified Leads” Audience in Google Ads, by linking an existing Mailchimp Audience we call “VIPs”And for whatever reach, I never see the data show in the Google Ads Audience.  The ZAP seems to be set-up correctly, meaning the data is pulling from MailChimp and I’m able to match the required data fields. The list source for mailchimp is manually uploaded via csv.Mailchimp > Event = 1. New or Updated Subscriber, the Zap recognizes my audiences names, and VIPs is selected. Google Ads > Customer List “Qualified Leads” is recognized and selected as the customer list.  I’m using customer identifier, FName, LName, Country Code, Zipcode and Street Address - all fields populate as expected. consent is marked as Granted. 

92
SamB
Community Manager
2 days ago
E
EnderPBeginner
asked in Troubleshooting
Trouble with Slack: Original message not showing as sample data for Jira issue update

Hello,I’m trying to use a Slack Zap that auto updates a Jira issue based on a reaction added to the original message but I’m having a couple of issues where the original message (where we need to react to) it’s not showing as sample data to build the Zap (and we need this, to properly format the subsequent information)The original messages will come to this channel by a bot/in-house built application.I have also tested adding the emoji to non bot messages and it’s still not working. Any ideas?

554
SamB
Community Manager
2 days ago
A
ATKACHNew
asked in Troubleshooting
Whatsapp messages not being sent

Hello, I have ZAP saving attachments from GMAIL to GDRIVE then share and send shared link through WhatsApp.  The issue that 2 max messages of 10 are sent on WhatsApp other shows success on ZAP but no messages received on WhatsApp. Please help/advise Thank you.Alex

5511
SamB
Community Manager
2 days ago
S
sdgBeginner
asked in How Do I
How do I automatically update Google Sheets rows when an Eventbrite attendee's status changes?

I’m trying to sync Eventbrite attendees with Google Sheets, where a row is created for a new attendee or updated when a field changes.I can see options for creating a new row when an attendee registers for an event, but I can’t figure out how to update that row when a field changes. I need the Status field to update if they change from ‘attending’ to ‘canceled’.I can see in the management side of Eventbrite I can generate the most up-to-date list of attendees and export that as a .csv, but I need that same information to sync to Google Sheets automatically.Any help would be greatly appreciated. 

696
SamB
Community Manager
2 days ago
S
SeanBaileyNew
asked in Troubleshooting
Is it possible to retry a specific Zap step (e.g., Webhooks) up to 3 times on failure?

Hello,I’d like to know if it’s possible to loop over a specific step only when it has failed. If this is feasible, what would be the best approach to implement this?For example, in the scenario below, I’d like to attempt looping up to three times over step 6, “Webhooks by Zapier,” if an error is received. How can I achieve this after the final attempt has been made?  ThanksSean

143
SamB
Community Manager
2 days ago
N
nartimusBeginner
asked in Troubleshooting
New Form Submission in Marketo App Not Finding data for Test Trigger

Hello Community!I’m trying to setup an Zap in Marketo based on a “New Form Submission”, but for some reason Zapier is not seeing any data when I test the trigger. I’ve confirmed the API user is setup as recommended, and I have submitted new test data through the form, but Zapier continues to say “No form submission found.” The odd thing is, when I look at different forms, Zapier is able to find submission data. Just not for the forms I need.Is there a reason why Zapier can see submission data for some Marketo forms when testing the trigger, but not other Marketo forms?Any help would be appreciated!

53
SamB
Community Manager
2 days ago
AI werkt
AI werktNew
asked in How Do I
Is it possible to access Zapier Central bot in Zapier Interfaces?

Hi, is it possible to access my Zapier Central bot in Zapier Interface?

41
SamB
Community Manager
2 days ago
S
Shikha VermaBeginner
asked in Troubleshooting
How can I set up bidirectional comment sync between Slack and Jira Software for created tickets?

Hi Everyone,We want to achieve: Bidirectional comments Sync from slack to jira software: Tickets created through slack in Jira Software after that comments syncing should happen into that same ticket. Here is the loom for further clarification. I am in touch with the Zapier support from last one moth but still they are not able to solve this issue. Can anyone please help!Thanks in advance.   

10233
S
2 days ago
C
CorentinARNBeginner
asked in How Do I
Make GPTs see all upcoming Calendar events

I'm in the process of creating a GPTs schedule assistant. Thanks to :https://actions.zapier.com/docs/platform/gpt/https://actions.zapier.com/gpt/actions/I've managed to get my GPT to create events, find particular events and edit them. However, I can't get GPT to find all the events in a given time range. Is this even possible? I guess it works with the “Find multiply events” action. I've configured it as shown in the image. Can you tell if my configuration is wrong? If the action is wrong? Or if it's simply not possible to request several events at once?

172
C
2 days ago
P
PatricioSotoNew
asked in Troubleshooting
Problems receiving WhatsApp notifications

Hey anyone. I’m trying an automation to receive a whatsapp notification each time a response is made on my website. It worked a couple times and then I stopped receving WhatsApp notifications whatsoever.  Anyone facing the same issue? 

25822
ken.a
2 days ago
L
LeomonNew
asked in Troubleshooting
How to upload a Slack link to Google Drive using Zapier

I have a zap that uses slack reaction as the trigger, then uploads the ‘permalink private download’ to my gdrive folder. It successfully uploads it, but in the wrong format (HTML instead of PDF) and the contents are HTML/CSS codes. How to solve?

154
ken.a
2 days ago
G
GD249New
asked in Troubleshooting
Facebook leads are not automatically being pushed into Salesforce

Hi all,I have created a Zap for a Facebook form we are using to capture leads via Facebook / Instagram and ass them to our Salesforce CRM as a new lead. I have setup the Zap and all seems to be connected correctly and when each time I test it, the lead comes into Salesforce fine however, when we receive a lead, it is not being triggered automatically. I am still having to manually push the lead from Zapier into Salesforce via the ‘Test’ method. When I click ‘ find new records’ in the Facebook lead test section of Zapier, it loads the Facebook leads fine which has got me stumped. What do I need to do / change so the lead comes straight into Salesforce without having to manually ush it through via a test Zap in Zapier? Other Zaps I have done (which arent with Facebook) don’t have this issue.  

444
ken.a
2 days ago
K
KrestenThomsenBeginner
asked in Troubleshooting
Zapier adds .000 to my values

I have set up field mapping between Active Campaign and Pandadoc. I have a lot of custom fields with normal number values But when I map a field from Active Campaign, Zapier ads .000 to all values. This means that 150, turns into 150.000 in the finished document. Any idea of how to fix this?Best Regards Kresten

64
ken.a
2 days ago
R
RyanCollectiveBeginner
asked in How Do I
Need help turning Email updates into Asana task updates

Hey all, We have a emails we are wanting to use to update specific tasks inside of Asana but having trouble making the connection between the two.For example we get meeting confirmation emails with subject: “New Event: First Name Last Name - 11:00am Fri, Dec 13, 2024 - 15 Minute Discovery Call”I want to take this email and update an Asana task or add a new sub-task. The only way I can see to connect is either knowing the task ID or the task name. For our business, the subject and task name don't match. Also the task id won't be apart of the calendly email either. Any ideas here would be really appreciated. 

73
ken.a
2 days ago
L
LPIBeginner
asked in Troubleshooting
Date/Time format not correct in Google Meet

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.I have a zap "Acuity -> Google Meet" that I created yesterday. It takes new appointments from Acuity and does two formats on date/time. Acuity exports the date and time as separate fields. The format I have  in the zap takes the date of appointment and time of appointment and creates a data/time value as YYYY-MM-DDTHH:mm:ssZ (2006-01-22T23:04:05-0000. I do this for both the start date/time and end date/time. Both appear to be correct when I test them showing a start date/time of 12/12/24 at 3pm and an end date/time of 12/12/24 at 5pm. When I move to the Google Meet node to schedule a meeting, it does schedule, but the time is always 9am - 11am. When I try adding in time zones either as inputs or in the To Format fields, nothing happens. If you notice in the screenshots below, in both formatters and the Google Me

63
ken.a
2 days ago
M
MuckRockNew
asked in Troubleshooting
Why can't Stripe find this customer?

In my sample data I’m using an email address that is associated with a customer, but I also tried using a known email address associated with an existing customer. In both cases the test is saying “Nothing could be found for the search.”I tried the “Help me fix it,” option which seems to have some information that I can’t see (or it is making things up?) but either way, Zapier says it is sending information in the query and Stripe is not finding that information. What am I missing here?

63
ken.a
2 days ago
I
instratusBeginner
asked in Troubleshooting
Line Items from PDF.co to Quickbooks Bill Items Error

I’m trying to take PDF invoices from vendors received via email and put them into Quickbooks Online as an itemized bill. I’m using PDF.co’s AI Invoice Parser to parse the pdf invoice and then linking those values to the Quickbooks bill. Everything seems to work smoothly except line items. The PDF line items are parsed properly by PDF.co but Quickbooks doesn’t seem to recognize the separate line items. It either only accepts the first line, or it gives an error. The results of the parsed PDF are below. Note that lineItem2 and lineItem3 are the parameters for each group, but there is no actual value (lineItem: 1, 2, 3, etc). PDF.co AI Invoice ParserOnce I continue to the Quickbooks Create Bill action, I get the error of “required param missing...” and the “line_item” parameter has no value.  Quickbooks Create Bill ErrorHow would I go about correcting this.

306
ken.a
2 days ago
N
niralibiniwale-bacancyBeginner
asked in Troubleshooting
WordPress Updated Post does not work properly with Custom Post Type

I’m using a WordPress trigger with the "Updated Post" action to work with a specific custom post type when a post of that type is published. The custom post type appears in the list, but when I test the trigger, it doesn’t work—I’m only receiving data from the default post type. However, when I use the same custom post type with the "New Post" trigger, it works as expected. Could you help me troubleshoot this issue? Note: I am updating Post Problematically, using wp_update_post hook. Please find video in below link: https://drive.google.com/file/d/18oaa1tAKRWtOLMp5OBJc5gLcuiWqzj7N/view?usp=drive_link

155
N
2 days ago
M
MuckRockNew
asked in Troubleshooting
Zapier says this is not a valid select option, but I know it is.

It looks like this issue has happened before:I thought maybe this was a propagation issue as I was trying to use a new option that I had just added to my Baserow select. But I let it sit for a few days and also tried testing it on some other options that are not new. When test the step (updating a row in Baserow) I consistently get an error: “The app returned "The provided select option value '2214965' is not a valid select option.".” -- but I’m choosing an option from the list and it definitely exists in Baserow.   

32
JammerS
2 days ago
B
bri_weruNew
asked in How Do I
who can i ask help i need some examples

how or when do I talk to a person when I need help or who do I talk to during this time?

21
JammerS
3 days ago
P
PeterCMNew
asked in How Do I
How do I optimize my Google Sheet output with AI?

Hi! Hopefully someone is able to help me.I want to build a flow where the process of information gathering to giving instructions in automated.We are using Google forms to collect information for new product listing design requests. The answers get automatically collected within a Google sheets doc. From there I wanted to optimize the answers provided by our customers through AI. I would like to have our AI tool (chatGPT) make a clear instruction for our designers, for each individual image (1/8). These images consist of 1: main image and 2/8: either lifestyle, USP, comparison, specs, what's in the box images. Per image I want the AI tool to describe the sort of image, title, subtitle and setting of the image (based on a provided URL within the sheet or when that’s not available, based on the sort of product.I've been trying to build a flow but for some reason I cannot get ChatGPT to use the last specific row to generate its instruction on. I've tried to use the formatting zap to refer

122
JammerS
3 days ago
T
TomEstateStudioNew
asked in Troubleshooting
Billing Issues

Recently had a promotional offer of $10 for 3 months of PRO Which I registered for, signed up and entered my credit card information. Yet I’m still on the free versionTried to contact support but appears you can’t do anything on chatCan someone please get in touch to resolveThanks

31
JammerS
3 days ago
D
DNACoTechNew
asked in Troubleshooting
Finding WooCommerce orders by meta data key/value pair

Trying to search for an order with a very specific custom field key/value pair. There’s an “Include Meta” field on the Zap, but I can’t figure out how to put the key/value pair. The Documentation is not really helpful on this matter.

62
JammerS
3 days ago
H
home loansNew
asked in How Do I
How do I include lead source details with Follow Up Boss and Bonzo?

There is nothing showing for lead source. 

72
JammerS
3 days ago
debivy
debivyNew
asked in Troubleshooting
Dashed lines in Gmail signature sent through Zapier

My gmail signature is selected to not include the two dashes before it but when I use zapier to send an email it adds the two dashes.  How can I get rid of them?   This is my setting in gmail:  But this is what I get when an email is sent out with zapier: Any suggestions on how to get rid of the dashes?

1403
JammerS
3 days ago
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