I need help solving a problem with an automation.
The automation is supposed to add a new row to an Excel sheet every time a new item is created or updated in Monday.com. I've mapped the columns from Monday.com to the corresponding columns in Excel (using the column IDs).
During the test, the row is correctly created in Excel with all the information in the right place, but when I add a new user on monday, only the first column corresponding to the item name (pulse name ?!) is added on excel, without the data from the other columns.
I've tried troubleshooting the problem by checking the Zap, verifying the column mappings, and checking the data in Monday.com, but without success.
If anyone has encountered this problem before or has suggestions on what I could try next, I would be very grateful for your help.
Thank you in advance for your time and assistance.