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30076 Topics
K
Kennedy AlvarezBeginner
asked in Troubleshooting
Microsoft Dynamics 365 CRM error: The app returned "')' or ',' expected at position 9 in '(Testing Company)`."

I am needing some assistance troubleshooting the error code below. The purpose of the Zap I am testing is to deliver Unbounce form submissions to Microsoft Dynamics 365. Once the Account is created, I am creating a Contact from the form submission information. Following Contact creation, I have added a step to Update the Account in Dynamics to attach the Contact and Account to one another. I’ve attached a screenshot below of the Zap setup.When I get the final Action to Update the Account, it is returning the error message below. Any advice or direction would be much appreciated!  Thank you!    

20815
ken.a
7 months ago
D
Dietz GroupBeginner
asked in How Do I
How do I split Likert scale responses from WPForms into separate columns in my Google Sheets using Zapier

I’m trying to build a Zap between WP Forms and Google Sheet where Likert Scale fields have been used. I need to split the data on the Likert Scale into the individual responses. For example, the form asks:Answer these questions regarding the didactic (self-paced) online portion of the courseThe objectives of the ERA Recertification course were clear and met by the online course instruction: Reviewing the ERA textbook was helpful: For my immersive course, I chose a topic I am unfamiliar with:    For each one the user selects either: Strongly Agree, Agree, Somewhat Agree, Disagree, or Strongly Disagree.I need the output in the Google Sheet to break it out so that each of the three questions/responses is its own column. When I try to use a Formatter Step and set the separator to the “:” I get the response I need, but I also get the beginner of the next question. For example, the output is…1 The objectives of the ERA Recertification course were clear and met by the online course instructio

245
SamB
Community Manager
7 months ago
W
Wojciech KazimierowiczBeginner
asked in Troubleshooting
Gmail check for previous emails and not stoping the ZAP.

Hello i have a zap that:step 1 -check every new email step 2- filter only email that contain triggers (10 specific words)step 3-if it contain trigger words it search for email in our base in google sheet (less than 200 records)step 4- if if contains trigger words it search for email adress in Gmail step 5- Wait for 5 min step 6-  Send specific email to a person (if there was no email in our base or gmail before). I would like to use it for new customers who haven't written to us before to send automatic email with pricing form in Tally.so, right now it wont stop email(no matter if i chose “true” or “false” in lookup and find in google steps)

707
SamB
Community Manager
7 months ago
B
BomblinsonNew
asked in Troubleshooting
Triggers not pulling new records in Bubble

“This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.”I have an issue with triggers all of a sudden not wanting to pull new records - the three new records are from 2023In terms of older records i’ve got newer dates but I need new fields that i’ve added since then.My zap is working in regards to still running with new enquiries coming throughIs there a way to use these records or “force” them through the trigger?

332
SamB
Community Manager
7 months ago
M
Magdalena WilhelmBeginner
asked in Code & Webhooks
How to use Zapier webhook with ChatGPT API (test mode not working)?

Hello, I did a ZAP and I catch a webhook from formdesk and it sends a prompt to chat gpt. When I wanted to test chat gpt it says it is not possible. Do I have to buy chat gpt to use API?

872
M
7 months ago
P
Peter27New
asked in Troubleshooting
Filtering Yes/No form options to push or reject a lead from going into a CRM

I am using unbounce for my lead generation form. I have questions on my form that are yes or no answers. If a person selects “yes”, they move forward and are pushed into the CRM. If they select “no” I need to have them rejected and NOT be pushed into the CRM. I am trying to do this with Zapier filters.  To be able to filter a form option, should I use a radio button (one for yes, one for no) or a checkbox (one for yes, one for no), or a drop down menu? I have been trying to use a radio button where there are two options - yes and no. However, when I try to create a zapier filter for that, it is not recognizing the “yes” and “no” text. It seems that it instead wants “choice 1” or “choice 2” as the text. Is this correct? So, how do I filter yes and no answers to form questions using a Zapier filter when there are only filters based on text -- not on choices/selections? Instead of filtering for the word “yes” or  “no” should I instead filter for the text, “choice 1” or “choice 2”? Thank y

762
SamB
Community Manager
7 months ago
S
Sascha_zolarBeginner
asked in Troubleshooting
Folder creation in OneDrive always causes 'root' Error

Hey, since a couple of weeks we face an error in our zap that does the followingGet new entry in typeform (works) find and edit values in Salesforce (works) create a folder-structure in OneDrive (causes the problem) upload documents into the folderThe problem is, that since a couple of weeks I get the following error: OneDrive - The app returned “Resource not found for the segment ‘root:’.” So I adopted the Zap a bit so that in testing it works now. The weird thing is, when published it doesn´t work - when I replay the Zap manually in the Error mode, it works again with the real data. But only when replaying the Zap. Now I will describe the actions that should happen: The OneDrive step is set up like this:1. Find or Create FolderCreate a Subfolder: Thats where the Error is caused the first time: Here I use the folderpath from the step before. But then the before described ‘root’ Error happens but ONLY in published version. In testing AND in Error - manual run Zap again mode it works. 

1177
SamB
Community Manager
7 months ago
B
BenjaminAeNew
asked in How Do I
Using Tables to Collect Data and then process the collected data in one Zap

Hi there, I’m new to Zapier! 😁We’ve created a zap which collects data (email & newsletter id) via webhook and then does the follwoing:Checks if a contact exists in Salesforce by matching the email a) If not creates a new Contact and then continues with 2.  b) If it does exist it continues with 2. Checks if the newsletter exists in Salesforce by matching the newsletter id a) If not creates the new newsletter b) If it does exist do nothing The zap works fine but what we’re looking for a more efficient way to handle this, i.e. collect the incoming data in a table and then process the collected data i.e. every 15min. in one zap. I know that we can use Zapier Tables to collect the data and Delay to schedule it. However, I’m not sure how we can make sure the data is processed correctly and then also pushed out again once it has been processed. Does anyone know how we can handle this correctly?Many thanksBenjamin

764
B
7 months ago
D
Devesh ParmarNew
asked in Code & Webhooks
Webhook by Zapier --Action --Parameters -- XML

Dear Support Team,I try to test webhook using Zapier using POST methodURL:https://www.yar.com/4892/webservices/ItfILSGuestCard.asmxWhole XML text is below...(for security reason i have manipulated parameters value.)<?xml version="1.0" encoding="utf-8"?><soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">  <soap12:Body>    <GetYardiGuestActivity_EventType_DateRange xmlns="http://tempuri.org/YSI.Interfaces.WebServices/ItfILSGuestCard">      <UserName>redirect</UserName>      <Password>man199!</Password>      <ServerName>r_live</ServerName>      <Database>r_live</Database>      <Platform>SqlServer</Platform>      <InterfaceEntity>ils</InterfaceEntity>      <InterfaceLicense>MIIBEAYJKwYBBAGCN1gDoIIBATCB</InterfaceLicense>      <YardiPropertyId>a601</YardiPro

230
D
7 months ago
M
mohitLNew
asked in Troubleshooting
Duplicate Zoho Books Customer with Same Name, Wrong Address

I am facing a very peculiar issue while connecting Zoho books with Shopify.When a order is created in shopify, zapier should pass on the data to zoho books and create an estimate.Now the issue is : if the name is same but address is different in shopify - it is creating a new customer in zoho books but the address is same as the first customer entry in zoho books. So for a same name only one address is being added in the estimate. There is no option in zapier to add address to an estimate (very strange). If the customer email ID/phone number already exists in Zoho books, Zapier should not create a new customer but should only add the shopify address to the estmate.How to achieve this.

70
M
7 months ago
T
T-SODBeginner
asked in Code & Webhooks
Help with Automatic Order Fulfillment Status with Shopify

Hi,I’m trying to automatically update my paid order status to fulfilled when my clients sign a waiver through eWaiver Pro. I’m able to set the booking Id from eWaiver Pro to the Order ID in Shopify. I would then like to update the status of that Order ID to fulfilled. I included a screenshot of wha I’m hoping to achieve as well as some code that I had ChatGPT create. I’m unable to get the order status to change to fulfilled.   fetch('https://XXXXXX..myshopify.com/admin/api/2023-10/orders/2. Response Data Order Id: 5752108744771.json', { method: 'PUT', headers: { 'Content-Type': 'application/json', 'X-Shopify-Access-Token': 'shpat_5ab148c17649d7355708b77XXXXXX' }, body: JSON.stringify({ order: { id: '2. Response Data Order Id: 5752108744771', fulfillment_status: 'fulfilled' } }) }) .then(response => response.json()) .then(data => { console.log(data);

1014
T
7 months ago
D
Developer Proto IT ConsultantsNew
asked in Troubleshooting
Issue with Zap: Last Name Field Populating Multiple Times in Mailchimp Integration

 Dear Zapier Support Team,I hope this message finds you well.I am writing to bring to your attention an issue I'm encountering with a Zap involving Classmaker and Mailchimp integration. The problem arises specifically with the last name field, which is populating multiple times in Mailchimp despite being configured to accept only single entries.Here's a brief overview of the situation:Platform: Zapier Trigger: Classmaker form submission Action: Transfer lead data to MailchimpDespite ensuring that the last name field is set up to accept single entries both in Classmaker and within the Zapier configuration, duplicates persist in Mailchimp. This issue is causing inconsistencies in our data and affecting our workflow efficiency.I have already attempted the following troubleshooting steps:Reviewed and verified configuration settings in both Classmaker and Zapier. Checked data formatting and consistency in the last name field. Tested the Zap with various scenarios to pinpoint the source of d

92
ken.a
7 months ago
B
Bianca RagsdaleBeginner
asked in How Do I
Get Typeform results for specific user

Hi! I’m trying to set up a Zap that sends direct messages to users who have completed a course in my Circle Community. One of the requirements is to pass a few Typeform quizzes.The Zap is triggered when a user completes this course in Circle. I have a Lookup Responses in Typeform action for each quiz, but this action returns the results for ALL users. I want to only get the results for the user that completed the course. Any idea how to do this? I have tried setting search for responses that include the specified string to the user’s email address (which they do enter in Typeform and does match what is in Circle), but that returned 0 results.    

442
ken.a
7 months ago
U
Uzair Alam KhanNew
asked in Troubleshooting
Not able to Upload Jpeg for ClickSend mms

Hey Zapier community,I've been trying to set up a Zap to send MMS messages through ClickSend, but I'm facing an issue. ClickSend requires a media URL instead of allowing direct media upload. However, I can't host my media files online. Is there any alternative method or workaround to send MMS through ClickSend via Zapier without hosting media files online? 

141
ken.a
7 months ago
J
jcurrieNew
asked in Troubleshooting
Zoho Creator to Xero: Contact Name export as numbers

Hello!! I am tying to pull data from forms on Zoho Creator and export it as a contact in Xero. The problem I am having is when it pull data from Zoho its give it just a bunch on numbers when it comes to names. Does this mean its just not pulling the data correctly or could it be a private issue.(for exampleNOK NameNOK_Name3625285000013092089) Warm RegardsJacob

215
Troy Tessalone
7 months ago
V
VirajitaNew
asked in Code & Webhooks
Zapier integration with Freshchat or Freshdesk

Hello I am from Freshworks and we have Zapier app deployed in Freshchat/Freshsales and Freshdesk Market place.Our customer has a requirement where they want to connect OpenPhone application with Freshchat such that the call are converted to our conversations in Freshchat. they wish to do this using zapier as we have this app in our instance. We have our open APIs to create a conversation. Could you please let us know if this use case is feasible by making some custom enhancements in the App or any other way to do the same.  Our APIs: https://developers.freshchat.com/api/Can we also discuss this use case over a Zoom call?https://www.freshworks.com/apps/zapier-for-freshdesk/

1043
Troy Tessalone
7 months ago
J
JillNew
asked in How Do I
How do I customize and embed a chatbot with avatar, gif responses, quick answers, and end chat options?

I searched but haven’t found an answer to these questions about chatbots:1. Is there a way to add an avatar image? I have a little mascot I want to incorporate. If not, are there any creative examples of how ppl have solved this?2. Can I set the chat bot to reply with a gif? Of my mascot, for example? Or with an embedded video?3. How do I set up suggested quick answers buttons?4. Do you have any insight on how to successfully embed the widget into a Circle network? I am trying but it’s not working so wondering if someone has solved this before?5. How do I end the chat and offer to send a copy to the user?Thanks!

350
J
7 months ago
B
Bianca RagsdaleBeginner
asked in Troubleshooting
How do I set a Typeform score to 0 when a user didn't submit the form (Zap Search Was Found Status _zap_search_was_found_status false)

ContextI am trying to set up a Zap that sends a Circle user a direct message when they complete a course in Circle and pass multiple quizzes in Typeform. I have a Lookup Responses in Typeform action to get the results for each Typeform quiz. I then have a set of Path Rules that checks if the user passed each quiz. Each rule look at the score (var_score) and if it’s greater than a certain number, the Zap goes to the next step, which is sending the user a DM. In theory, if a user fails a quiz, they get routed to the fallback path (which is a DM saying “hey go try that quiz again). ProblemSometimes a user forgets to take a quiz in Typeform. The output for this  Lookup Responses in Typeform action is Zap Search Was Found Status _zap_search_was_found_status false.   I assumed that the Path Rules would interpret that as 0. However, they seem to be using a fallback value that seems to be the highest possible score. For example, one of my users skipped 2 quizzes--those are the fields in yellow

232
B
7 months ago
V
VickiMNew
asked in Troubleshooting
Unable to get Stripe discounted products with a line description to Zap across to Google Sheets.

I’ve built Zaps from Stripe to Google Sheets to track payment data. I’ve created discount codes for products but when customers buy them the zap is pulling the full price across to google sheets. I don’t know whether I should use the Stripe Product ID rather than the line description when finding the product. I’m using Checkout complete as the trigger 

162
fiona819
7 months ago
I
IamJkentNew
asked in Troubleshooting
Wave Google Sheets ZAP Integration Failure! (no errors shown)

I have worked on a ZAP for hours and hours on a Wave - Googlesheets Integration... The videos say it's so simple (two years ago or more it actually worked) but now I wonder if the free version is the problem? I just want to begin with exporting Wave data to googlesheets... and then the whole world is my playroom. The Zap test is successful but then it doesn't ever import additional invoice information. Ideally I would like to run a Zap when I need it, although maybe it works in the background updating... if it ever will work!

51
Troy Tessalone
7 months ago
J
JcrunchbaseNew
asked in Code & Webhooks
Partner API documentation

I’m looking for documentation for Zapier’s Partner API, but I can’t seem to find any.Does Zapier have any documentation available?

121
Troy Tessalone
7 months ago
E
eliotkoeNew
asked in How Do I
How do I link new Discord users by email to existing entries in my Zapier table?

Hello! I have new members joining my Kajabi group, and then I’m adding them into a Zapier table which transfers them to a google sheets.Then I need a zap, when a new Discord user joins the server to find them in Zapier tables (probably by email address). And I can take it from there, I’m only getting Discord options to find the user, which the discord options won’t be attached to the user in tables yet.Thanks in advance! 

201
Troy Tessalone
7 months ago
G
GeniuslinkNew
asked in Troubleshooting
Intercom + Slack Not Working Properly

I have a Zap setup where when a “new user in intercom” (signup) occurs, to send a field to a slack channel with the contents being an Intercom Custom Attribute. This is an optional field upon signup so it’s not always there. I would say this zap works correctly 10% of the time, and sends so many blanks and duds.  Anyone have ideas on how I can fix this?

293
Troy Tessalone
7 months ago
A
Alex_ekhlassBeginner
asked in How Do I
How do I select “shared files" folder in Dropbox as a folder path?

I have been working on this for a while, The idea is to export the order (.xls) from woocommerce to dropbox “shared files” folder.The idea is this:1.At 12.00am, zapier will the export orders in .xls format(from woocommerce) to “shared files” folder in dropboxBut the problem is, in zapier there is no “shared files” as a folder option when I’m choosing the folder destinantion. I only can access the personal folder. The reason why I want to choose the “Shared files” folder is to share the files with my team.The zapier plan that I am using is Starter Plan. Do I need to upgrade to a specific plan to get access to it?Do you know a way around this?  

140150
R
7 months ago
M
MikeStuff01Beginner
asked in Troubleshooting
Google Ads not getting details for Audience List in Audience Manager

I use zapier with Google Ads to add customers to a Segment list I created. Google calls this a “Customer Match list” and forces us to use Zapier to create this list from our online store/platform.Google ads told me if I want to create an automated customer match list from my BigCommerce Store... that I had to use Zapier.The tasks are running on Zapier… allegedly successfully. I see in the details of the task… that zapier is finding the customer on BigCommerce… with the right data/info… but I don’t see the customer getting added to the Audience list in google ads and yes… I have linked up Google Ads and Zapier… seemingly without issue. I went through the integration wizard on Google ads when I set this up… please help.

12913
Troy Tessalone
7 months ago
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