Eventbrite Error still going on.
Eventbrite data being forwarded as "info requested"
Best answer by SamBBest answer by SamB
Hi there,
This issue is already being discussed over here:
There’s a feature request open for the ability to see attendee profile details and custom questions/answers (rather than just “info requested”) so I’ve added your vote to that. We can’t make any promises as to when you can expect that feature request to be implemented by, but we’ll notify you via email as soon as it is.
In the meantime, there have been a few workarounds mentioned on the feature request that I’ll share here in case it’s helpful:
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Add a Delay step after the trigger of 3 minutes or more, add the Find Attendee by ID search to retrieve the attendee details and if the custom questions and attendee details have been added, they will then be available.
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Change the configuration of their Event's Order Form to require attendee details, or use the purchaser information as interim placeholder information for the attendees. Eventbrite Support should be able to help with specific guidance on this.
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Set up a second Zap which uses the "Updated Attendee" trigger. This will ensure that they are able to capture Attendee information when it is provided by the customer, as well as capture changes to that information if the customer updates it before the event (this is also a configurable setting in Eventbrite).
As we’ve already got one topic discussing this issue we’re going to close this one so that folks can follow along with any updates in a single place. For anyone that comes across this post and wants to be added to the feature request please reach out on the main topic here and we’ll take care of that!
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