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Question

Missing "workspace_id" in FreshService integration


Hi,

I’m trying to create a ticket via the FreshService integration, however the integration made by Zapier is missing a field : 

"workspace_id”

In fact, if you do not add this value, your ticket is automatically created in the default FreshService workspace (which cannot be changed after the tenant creation).

In the official FreshService API documentation, you can see that if you add the : "workspace_id" value, you can choose on which workspace you want to create your ticket.

I cannot modify the request to add this on Zapier, so I think it only could be modified by the Zapier Team.

So, could you please add this field in the integration form ?

By now, because of this missing field, the integration is unusable to create a ticket (field not needed in update or delete case, because the ticket ID is tenant wise, so once created each ticket has its specific ID across the whole tenant).

FreshService API Documentation : https://api.freshservice.com/v2/#create_ticket

 

Could you please help ?

Thanks !

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2 replies

ken.a
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  • Zapier Staff
  • 6301 replies
  • February 6, 2025

Hi ​@CryptoBro,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? 

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!


SamB
Community Manager
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  • Community Manager
  • 7274 replies
  • February 6, 2025

Hi there, ​@CryptoBro! 👋

Sorry to hear the Create Ticket action is missing a field to select the workspace id. I’d suggest contacting our Support team to submit a new feature request for that missing “Workspace ID” field to be added. You can do that here: https://zapier.com/app/get-help

In the meantime, perhaps you could try using Freshservice’s API Request action to create a ticket and specify the workspace ID. You can find out more about how to use API Request actions here: Set up an API request action

Can you give that a try and let us know how it goes?