Hi,
I’m trying to create a ticket via the FreshService integration, however the integration made by Zapier is missing a field :
"workspace_id”
In fact, if you do not add this value, your ticket is automatically created in the default FreshService workspace (which cannot be changed after the tenant creation).
In the official FreshService API documentation, you can see that if you add the : "workspace_id" value, you can choose on which workspace you want to create your ticket.
I cannot modify the request to add this on Zapier, so I think it only could be modified by the Zapier Team.
So, could you please add this field in the integration form ?
By now, because of this missing field, the integration is unusable to create a ticket (field not needed in update or delete case, because the ticket ID is tenant wise, so once created each ticket has its specific ID across the whole tenant).
FreshService API Documentation : https://api.freshservice.com/v2/#create_ticket
Could you please help ?
Thanks !