This post was split from the topic:
Hi, I am experiencing a similar issue. I have an underscore int eh company ID as I am testing first in our sandbox. I have checked all the permissions listed above and I ensured all the listed settings are active. It authenticates but then cannot find any record types at all.
I can see the access token is created in Netsuite as well when I authneticate.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/43e9b331-9f78-460e-b618-181de159a21d.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/d5d748a9-7116-4b7c-828c-0de163c30c33.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/07789b09-8b2e-43db-9b61-3de871ecdf7d.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/357bf8d8-1399-4d69-9062-a559ef2ef923.png)