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Error Handling

Questions about setting up error handling in integrations on the Zapier platform.

  • 50 Topics
  • 116 Replies
50 Topics
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Sarah ClaytonNew
asked in Error Handling
Calendly and brokerengine help

Hi, I would love some help! :-) I have just created a Zap from Calendly to BrokerEngine so every time a calendar invite is created, it creates a lead in Brokerengine. I have tested the zap and it has successfully created the lead. But I then publish it and it keeps turning off without giving any explanation why. I have repeatedly turned it on but it automatically switches back off. 

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LuisBarreraNew
asked in Error Handling
Problems with permissions when exporting whatsapp or email

How can I solve this error? I am creating a flow where the first step is a Facebook lead, after that the 2nd step is to connect a Google Sheet where that data is saved every time it is added, third step (here the error) I create a subscriber for manychat where I pass the Facebook lead data but it gives me an error that I cannot export the WhatsApp number or email. Finally I want to put a label on the user in manychat to know that it comes from a Facebook lead

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Troy Tessalone
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john RomaineNew
asked in Error Handling
Error - Invalid phone number format for the passed phone number

For whatever reason a customer entered his email address in the phone field when making a purchase recently, which caused Zapier to fail and throw the following error… “Invalid phone number format for the passed phone number” I have the customers phone number, is there any way I can edit this info and retry the zap? Cheers

1425
Troy Tessalone
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kmb13New
asked in Error Handling
Newbie - trying to fix an error "adding subscriber to email list"

I am receiving the error “adding subscriber to email list” When I access the error it is saying that my “keyword” for Manychat, m”NEW” is in the email field:  However, when I go in to try to edit this, I cannot find that anywhere, and the email field looks correct:​​​​​​This was working fine for a couple of months, then just started giving me an error message a week or so ago.Thank you in advance for any help!​​​​​​​

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conan-xBeginner
asked in Error Handling
Error with Add Search Step link to resource in CLI App

I get this error on my zap when I click “add a search step”.We can't retrieve information for this step right nowTry reloading the page. If that doesn't work, look for a way to fix this issue in Troubleshoot errors in Zapier or contact Support.Error code: Could not find information on action <action_name> for app <AppID>@<version>. I’ve built a CLI app and have a field with a dynamic and search values. I’ve redacted some bits, but using the recipe examples in the example apps, it would look like this:{ key: 'recipeId', label: 'Recipe', dynamic: 'recipe.id.name', search: 'recipe.id.name', type: 'string', helpText: "Unique ID of the Recipe", required: true,}The equivalent of my Recipe resource looks like this:{ key: 'recipe', noun: 'Recipe', list: { display: { label: 'List Recipes', description: 'Lists the Recipes.', }, operation: { perform: performList, inputFields: [], canPaginate: true, }, }, search: { display: {

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Tirth ShahNew
asked in Error Handling
Zapier error: Unable to pull items, files can only be stashed within a create or hydration function/method

Hello community members, I am trying to implement a file input to zapier when a new item is added. The response receives a base64 encoded text in utf-8. I need to convert this into file such that while creating zaps I can add a file. (Similar to attachments in Gmail trigger).I am implementing it in trigger while I am modifying the parse function as follows:async function getFile(file_data) { const encoded_file = file_data.upload_file; var file_byte = Buffer.from(encoded_file, 'base64'); const stashFile = await z.stashFile(file_byte, file_byte.length, file_data.file_name, file_data.mime_type); return stashFile}The file_data is dictionary with following definition example:{“file_name”: “Name.png”,“upload_file”: “iVBourofdsnf9er/gas//codof-==”“mime_type”: “image/png”} It shows following error:error message What are the definitions of create or hydration function?

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UtsavBeginner
asked in Error Handling
Authenticate using API key in Developer Platform

Hello,I have a problem with private app integration.When I authenticate using the API key, gets an Network error.And save button was not working to save API key.I have tried many times but it's not working properly.This is the screenshot of an error message https://prnt.sc/LFpHS1jbi2icPlease give a solution. Thanks.  

332
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therealkenobi
therealkenobiBeginner
asked in Error Handling
Can anyone review this custom action with google sheets for me?

I’m trying to update a column at a time with google sheets. Ideally I’d like to do multiple columns, but we’re starting with just one. I’ve got everything set up according to the google API documents and when I test the API, it works. But when I transfer the zap over live, it runs into an error saying that the formatting is wrong and it expected another value. I’ve tried this with multiple inputs (a column of 5-6 values) and just one value, but I get the same error each time. Here’s what google API documents say it should look like:  Here’s what I have in the body:Here’s my entry in the zap itself:  Here’s the error I’m getting: "error": { "code": 400, "message": "Invalid JSON payload received. Unexpected token.\n,}\n^", "status": "INVALID_ARGUMENT" } }

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therealkenobi
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AllinallNew
asked in Error Handling
Got error : Invalid API Response: - Got a non-object result

My zap was working earlier, suddenly it stopped working. I have tested in postman , sharing the response I got in postman {    "status": "success",    "message": "New contact is created successfully"}and status code is 200But I got error in zapier, please helpInvalid API Response: - Got a non-object result, expected an object from create ("[object Object] test") What happened (You are seeing this because you are an admin): Executing creates.contactCampaign.operation.perform with bundle Invalid API Response: - Got a non-object result, expected an object from create ("[object Object] test")My Zap Id is 202192 

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samsammaltaNew
asked in Error Handling
WIX to CIN7 Sale through Zapier

We have a WIX website, and am trying to use Zapier, so when an order is received in WIX, it creates the customer in CIN7, and then creates the order. It is giving me an error on the Total value/price . See attached. Has anyone encountered this and maybe has a solution? ThanksSam

443
Troy Tessalone
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minimediaNew
asked in Error Handling
invalid email treated as data only

Hi,I am having fun linking ECWID to VCITA and I got it working fine, then it stopped working and been trying to fix it since. I believe there's an issue between ECWID & VCITA regarding Zapier but the latest i am getting is an invalid email, when the email is valid, I also don’t want Zapier to police the email addresses being inputted by clients, so how can you just treat it as a data field only?

8814
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husayngokalBeginner
asked in Error Handling
Zapier error-handling is gone?

So just yesterday, this exact menu was giving me the option to add an error-handling step. Now it doesn’t, why is that?  

461
Troy Tessalone
F
furankiNew
asked in Error Handling
How to surface error thrown in performSubscribe ?

While implementing performSubscribe, I encountered an issue. My function executes a GraphQL endpoint to create a webhook. Error handling has been added to raise any failures as proper errors.The problem is that, despite seeing the Zaps correctly in the "OFF" state and receiving a Zapier notification email about the failure, I want to surface this error immediately to the user after they toggle the action from OFF to ON. Ideally, this would be a visual notification on the same screen, rather than relying on the email (which they might miss).I searched for similar issues but haven't found a solution yet.  

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FamaiNew
asked in Error Handling
401 error at the ‘POST in Webhooks by Zapier’

I am trying to automate workflow from Formaloo form to Clio Grow account by using Zapier webhooks.The trigger from Formaloo side works fine, but I received 401 error at the ‘POST in Webhooks by Zapier’ as the app returned "Unauthorized"I followed the instruction from this article: https://www.linkedin.com/pulse/how-integrate-3rd-party-software-clio-grow-using-webhooks-ian-almasi/Does anyone know why the error occured? Here are the setting:   

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Troy Tessalone
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TahirNew
asked in Error Handling
Issue with Server not exist due to internet Problem

Hi,Respected members,Please do needful to support me I am facing an issue in Zapier communicating with my SQL Server. It did not generate a record in my SQL server due to an internet Zaiper communication break with my server. Due to this, I faced an error and did not receive the record.Kindly support how to eradicate this issue.Thanks & Regards

310
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toktokBeginner
asked in Error Handling
skipThrowForStatus: true throws anyway (z.request)

I’m having a hard time testing the `z.request()` in combination with the `skipThrowForStatus: true` setting.My understanding from running on the Zapier platform is, that it does not throw an Error but returns the response instead.However running with `zapier test` the following code with the node platform (current zapier-platform-core@12.0.3): const results = await appTester(async (z, bundle) => { for (let step = 0; step < 100; step++) { console.log(step) /** @type {ZapierZRequestResponse} */ try { const response = await z.request({ url: `${bundle.authData.server}/api/endpoint/`, headers: {Authorization: `Token ${bundle.authData.api_token}`}, skipThrowForStatus: true, }) } catch (e) { const ee = e } } return null }, bundle)it always throws on a 4xx. But the reason to test here is to actually provoke the error and then handle it for which the HTTP response unfiltered

6104
shalgrim
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deepaliBeginner
asked in Error Handling
How to handle app return error from API side in Zapier?

How can i handle api return error in user friendly mode, currently i am getting api’s return error like this screenshot which is mentioned belowBut want to return some user friendly formatted data with response code. here i receive validation error “one of the url is invalid” 

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masterAkayMOEBeginner
asked in Error Handling
At least one field required

Hey, I want to create an Action in which at least 1 out of 2 (either one or both) fields should be required. How do I set it up? I have searched the forum but am not finding any way to achieve this combination. Truth table: Field 1 Field 2 Validation Empty Empty Failed Filled Empty Passed Empty Filed Passed Filled Filled Passed  

5604
shalgrim
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sociabble_devBeginner
asked in Error Handling
Show custom error message in case of 400 error code

Hello,I'm trying to display a custom error message to the user when a service call returns a 400 error.Indeed, our services return a 400 error code with a specific message.Example:{"errors":{"":["There should have only one occurrence of each language: fr 2 occurrences","There should have only one default language in Contents"]},"type":"https:/ /tools.ietf.org/html/rfc7231#section-6.5.1","title":"One or more validation errors occurred.","status":400,"traceId":"00-367e5cbb1a26ddb093fc31b10d23115c-53881c67df805217-00 "} In case of error, the user sees only the title content. (only Admin can see the entire content result on the monitoring interface)How can i do to show him the errors content? Thanks a lot for your answer.

863
christina.d
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HoralandBeginner
asked in Error Handling
Adding After afterResponse error handing breaks authentication

I’ve added the following error handling to the middleware using the ‘afterResponse’ property. This seemed to work for the validation of the action responses but it breaks the authentication which dies with the error below. If I take the ‘afterResponse’ property out authentication works. What am I missing here?const handleErrors = (response, z) => {  // Prevent `throwForStatus` from throwing for a certain status. if (response.status === 400) { response.skipThrowForStatus = true; throw new z.errors.Error(response.json.error.message, response.json.error.code, response.status); } else if (response.status === 404) { response.skipThrowForStatus = true; throw new z.errors.Error(response.json.error.message, response.json.error.code, response.status); }};authentication failed: Middleware should return an object. What happened (You are seeing this because you are an admin): Starting GET request to http://30dd3db01e47.ngrok.io/api/v2/integrations/zapier/m

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H
HoralandBeginner
asked in Error Handling
How should data validation errors be returned?

Within my API, validation errors are returned with a HTTP error 400 and a message.When I test the API as an action in Zapier and hit a validation error, zapier flags the zap as failed, emails me to tell me there is an issue but all I get is the first word of the error message as Zapier truncates the messageWhat happened (You are seeing this because you are an admin):Stack trace: ResponseError: {"status":400,"headers":{"content-type":"application/json"},"content":"{\"success\":false,\"message\":\"AnHow should I be returning validation errors from my API so that Zapier will handle them in a more friendly error. I can’t see any documentation that covers this.

11172
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carlosatconnex
carlosatconnexZapier Expert
asked in Error Handling
Handle 403 Error as 401 (auto refresh acess token) [Oauth 2 , Platform UI ]

Im doing a GoToWebinar integration to get some data that´s not included in the native app and i need.My auth is working for the first token but is not refreshing so i get promted to re-auth after 60 mins and my zaps get turned off, i noticed im getting a “403” error instead of a “401” so i guess i need to handle it manually??Q: does anybody has some snippet/example to handle a 403 error as 401 in zapier´s platform UI ?**The objective is to trigger the Refresh Token request  when i get a 403 error (instead of a 401)

7642
carlosatconnex
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brianjBeginner
asked in Error Handling
How to process Action errors in a meaningful way

What is the proper way of handling or processing errors when defining an Action for an integration. Right now if the Action web-service call fails during Zap setup/creation there is only a cryptic message with an HTTP status code displayed. The nicely worded error message that is returned is not displayed to the user. I assume that I am doing something wrong in my API Request code. I would like to know how retrieve or extract the error message and where/how return it.  const options = { url: 'https://www.website.org/doaction', method: 'POST', headers: { 'Content-Type': 'application/json', 'Authorization': `api_key=${bundle.authData.api_key}` }, params: { }, body: create_update_data}return z.request(options).then((response) => { response.throwForStatus(); const results = response.json; // You can do any parsing you need for results here before returning them return results;});   

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I
IC_maxBeginner
posted in Error Handling
Basic Authentication issue

I am using Basic Authentication for my app. And I need to display login errors if they provide wrong credentials.. So how can i achieve this? Now what is happening, simply the login window gets disappeared after submit.Thank you

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Ian StewartBeginner
asked in Error Handling
Invalid credentials expected behaviour

Hello, Sorry if this is a noob question. I am trying to authenticate using Session Auth, and I am testing different scenarios. What is the expected behaviour when the user enters an incorrect password?  I got this output from a mock endpoint that returns 401. Is this what the end user will see?    Thanks, Ian 

11313
Danvers
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