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Question

Error - Invalid phone number format for the passed phone number

  • August 19, 2024
  • 5 replies
  • 115 views

For whatever reason a customer entered his email address in the phone field when making a purchase recently, which caused Zapier to fail and throw the following error…

 

“Invalid phone number format for the passed phone number”

 

I have the customers phone number, is there any way I can edit this info and retry the zap?

 

Cheers

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5 replies

Troy Tessalone
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Hi @john Romaine 

The new data would have to trigger the Zap trigger step again.

Might be better to handle this one-off exception manually.


Im not sure how to process it manually. I might just ignore it? *shrug


Troy Tessalone
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@john Romaine 

Process it manually by making the necessary data adjustments in the apps that would have been done by the Zap steps.


Err, but the data was sent by a customer when they made a purchase? The purchase was made via Thrivecart/Stripe.


Troy Tessalone
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@john Romaine 

We don’t have context about how your Zap steps are outlined or configured.

General idea is to use the from the Zap Run history details to then manually copy/paste/edit into the necessary apps as if you were doing this without automation.