Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Get Help

Find answers to your questions. Ask the Community for help or hire someone to help you.

30265 Topics
K
KanNew
asked in Troubleshooting
Zaps failed to Transfer submission email addresses to Kajabi

I created a Zap for a Facebook Ad to Kajabi. While a few of my email submissions transferred to Kajabi , I a bunch of emails did not transfer over? What might I be doing wrong? 

104
ken.a
2 months ago
C
christinegautreauxNew
asked in Troubleshooting
NinjaPipe fails to authenticate with Zapier in Google Sheets

I have a Zap that adds a contact into NinjaPipe when their information is added to a row in a Google sheet. However, it says I need to “connect” Ninja pipe with Zapier which from what I understand I already did (given I was able to make the zap). In the screenshots attached, the one where it says “reconnect”, when I go through the process it takes me to the next screenshot where I input the relevant information, then it fails to authenticate. I can’t figure out the source of the problem to even know where to start. Help!  

292
F
2 months ago
D
drmanonNew
asked in Troubleshooting
Mailerlite-scoreapp integration

I created a simple two step Zap from Scoreapp to MailerLite to add prospect to a MailerLite Group when they completed the Quiz.  The test worked perfectly on Zapier.  Then when I tested it by completing a Quiz - the name/email never got connected to MailerLite.  I’m stuck - tried a number of times and don’t understand why it tests fine in Zapier - but a realtime “test” doesn’t work.????? I just checked the history and it is puting my Zapier test results into MailerLite instead of NEW Quiz Takers.  I have no idea how to fix that and it seems like either a Zapier or Scoreapp issue that it is not picking up a New Subscriber.Any answers?  Thank you so much in advance for responding !

61
JammerS
2 months ago
M
MonkNew
asked in Troubleshooting
How can I seek private support for customer Zap issue without sharing use case publicly?

Hi team, a customer of ours is having an issue with a zap action. From our product side. We aren’t able to figure out the issue. We would need some help from Zapier for this. How can i go about figuring a solution for the customer? I don’t want to share their usecase publicly since it might lead to spilling private information.  

32
JammerS
2 months ago
A
Angeli KGINew
posted in How Do I
Is there really no live chat agent in zapier?

Is there really no Live Chat Agent in Zapier? I feel so lost going about this. 

151
JammerS
2 months ago
M
missingnewlineNew
asked in Code & Webhooks
New line

I like to make Youtube-Webhook connections. And today, I wanted to make a new one.On the webhook part, after the JSON payload, in the Data section, in ‘content’, I wasn’t able to make a newline, either by \n or by pressing enter.Now all the information paired with ‘content’ appear on just one line. It also doesn’t work if I were to make a new ‘content’ entry, since apparently Discord doesn’t recognize ‘content_1’, let alone ‘content_2’.Back then, Zapier used to allow making a newline just by pressing the Enter key. IFTTT and Insomnia require typing in \n between lines.What can I do to be able to make new lines again?

338
M
2 months ago
M
Mr. UnknownNew
asked in Troubleshooting
Add a step in zapier to find the current event in an outlook calendar

When I add an outlook “Find Calendar Event” I can’t seem to find the current event that is going on right now.  I have two issues.  Now does not work as a time and I have to put in a filter to match the subject of the event.  But I don’t know both.  I simply want it to return the current event right now. 

171
Troy Tessalone
2 months ago
M
Mr. UnknownNew
asked in Troubleshooting
Triggering from an outlook calendar change

I am needing to call a specific webhook based on contents in outlook calendar.  I need it to always be what is currently the active event on the calendar. So it’s easy if the event starts I then use the “Calendar Event Start”.    But if an event is already going say the event starts at 8AM and ends at 5PM.   Then some time during the day someone changes the name of the event.   I now need the webhook to be triggered. So to accommodate this I setup another Zapier that triggers on “Updated Calendar Event” and the set a filter to filter out only an event that is going on after the start time and before the end time.   The problem is the event data I end up with is the original series data not the modified data for the current event. But I need the details of the modified event not the origonal series.

61
Troy Tessalone
2 months ago
G
GaboNew
asked in Code & Webhooks
Time spent in ClickUp

Hello.I’m useing ClickUp integration. Specifically the action this one: Find a List of All Tasks by Custom Field.The thing is this action prometes to return an string like this ,6000000,180000,,,,500000but what I receive at the end is The empty values were removed by zapier. The integration don’t do what it says does.Can anyone help me please?

110
G
2 months ago
JC Mat
JC MatBeginner
asked in How Do I
How can I send an email to each record found in a table?

I have a table with the fields expiration date and email addresses.I want it to find the expiration dates every day to send an email to each record that matches the date of the day.Using Zapier loops, I found that I have 3 records with the same date, but I can’t find a way to send an email for each record with Gmail. What it does is create a single email with all the email addresses together instead of creating an email for each line.you can see the three diferent emails in a single message​​​​​you can see the three diferent names in the same emailHow can I send an email to each record found in a table?

316
JC Mat
2 months ago
C
CykeroNew
asked in Code & Webhooks
How to use webhooks to post a request to an api

Good evening,I’m using notion to get status updates from a tracking number.A tracking number will be posted on notion, then Zapier needs to send a request to SHIP24 API to get back the tracking result and update my Notion table. https://docs.ship24.com/tracking-api-reference/#/operations/create-tracker-and-get-tracking-resultsAs far as i understand, the webhooks are only able to catch information but unable to post a payload to a specific URL.If you see any way to achieve what i’m trying to do, you are more than welcome! Thanks

191
Troy Tessalone
2 months ago
M
MrzapBeginner
asked in How Do I
How can I send Typeform info after payment in Stripe?

Hi! I run a business that provides medical prescriptions online. Need help figuring out how to send work orders to the doctor after the customer has paid.This is the desired flow (issue is with step 3):1. Customer fills out order in *Typeform*2. Typeform redirects to payment portal in *Squarespace with Stripe*3. Once customer has paid for order --> Send Typeform info via Gmail to doctorWe have up until today checked that payments have been made manually, want to get rid of that tedious process. How do we enable step 3? That is - Send Typeform info to Gmail only when payment has been received from the customer in Stripe.I'm aware we can accept credit card payments in Typeform, but unfortunately it's not an alternative since credit card was really low converting. Need other payment options.Any answers or ideas on how to move forward would be much appreciated!!

508
Troy Tessalone
2 months ago
D
devMSKNew
asked in How Do I
How do I integrate Zoho CRM picklist with ClickUp using lookup table?

Hi community, i want to integrate zoho crm picklist to clickup picklist. I have used lookup table to get clickup picklist values ids, but still it not working. Can anyone help ?

91
Troy Tessalone
2 months ago
J
JenksNew
asked in How Do I
Why aren't Cin7, and Prospect CRM visible in Zapier?

Hi, team, I am new to Zapier. We are looking at the best CRM integration with Cin7 and Klayvio.  We were leaning towards Prospect CRM as it is stock-aware with Cin7. Any reason why these are not visible apps?Cheers 

71
Troy Tessalone
2 months ago
P
prateek08New
asked in How Do I
How to display different line item properties of Shopify products in separate Rows in google sheets

I get my shopify orders linked to my google sheet. For custom designs, I have line item property (link) attached to each product.Here is the sheet:In zapier, I have selected Add Multiple Rows for each unit of the order.While, every other column is working fine, the line item property doesn’t.The Line Item Property (link) in each cell appears together like the following reference instead of link appearing with it’s associated product: while it should ideally be like this: 

111
Troy Tessalone
2 months ago
celeste
celesteNew
asked in Troubleshooting
New Facebook Leads not transferring to Monday.com boards

I create a zap for fb leads when they submit a form it will go through monday.com boards I mapped it all and try tested. It's all worked out but when there's a new lead it's not going through my monday board. someone help me please. 

91
Troy Tessalone
2 months ago
S
Sander SorNew
asked in How Do I
How to use ChatGPT to summarize a SEMrush automated report and draft an email

How can I get ChatGPT to summarize an automated report from Semrush and create a draft email? I have set up automated reports in Semrush, that I receive monthly (as a PDF) in a specific inbox on Outlook. I want to get them summarized in ChatGPT, with improvements/declines and other important data. What I have done so far:Microsoft Outlook - New email  Filter by Zapier - From Email Adress Adress OpenAI - Send Prompt Microsoft Outlook - Create Draft EmailBut once I get the drafted email, it seems like ChatGPT can’t summarize the PDF and starts making up data. The model I’m using is “gpt-3.5-turbo-instruct”. I would like to use a different model, but “gpt-4o” ain’t working.

344
S
2 months ago
M
megnotfoxNew
asked in Troubleshooting
Trouble syncing Jotform to Jobber via Zapier the fields are not populating correctly

Hi!I have a jobber request form, in which clients can fill out information and then submit this form.Snippet of Jobber Request Form  Whenever a request is submitted, it will create a client and then a request on Jobber.---There’s also an option for current clients to make a request (without creating a new client), but this isnt necessarily relevant. This Jobber Request form I have, can be embedded via I-frame or a link. But, it isn’t really.. Pleasant to look at (on my website).So, I made a JotForm, with the same inputs that the Jobber Request Form has.Then, I went to set it up in Zapier [with my connected Jobber act] and…It doesn’t let me use any of the text boxes from my Jobber Request form..It just allows me to add a client in as a request, with no additional information.Jobber Events: *Keep in mind, adding a note will only add an internal note.* Jobber: Create Request  it SHOULD run like this:JotForm Submission -→ Jobber Search: Client. → Create Client if none is found → Jobber Req

292
SamB
Community Manager
2 months ago
T
techmatchmakerNew
asked in Troubleshooting
Sythflow Completed Call intregrating with Outlook

Hello!   I’ve been cranking away setting up automations with ease.  A few of them stemmed from the same Synthflow call and went into production with ease. Then I tried to use the same call mechanism to generate an email in Outlook and started getting the attached error message.  Any ideas on why this came up now? How to resolve it?  

355
SamB
Community Manager
2 months ago
N
Nathan ANew
asked in How Do I
Remove prospect from Pardot list

My team has set up some great automations that adds prospects to a Pardot list when they create a record in Airtable that meets certain conditions (including signing up for our newsletter).However, we do not have a way of removing those prospects when they leave our community. I can’t find a way to do that in the standard Pardot functions (including ‘update prospect’). I’m not familiar enough with the API to do it completely manually. Is there any way to do so?My specific goal is to remove a prospect from our list if they change their membership status to ‘alumni’ or ‘inactive.’ Many thanks!

462
SamB
Community Manager
2 months ago
A
automate_with_rezwan
asked in Troubleshooting
Unable to load Sharepoint folder when adding a new row in Microsoft Excel.

I am trying to use the Add row in MS Excel action. I have selected Sharepoint as the source but when I try to select the folder, I am getting this shown only  

32914
SamB
Community Manager
2 months ago
L
LuisTBeginner
asked in How Do I
Is it not possible to edit Microsoft Excel files in Sharepoint sites?

This post was split from the topic: Hi @ken.a,Thanks for the reply - that solved the issue.Another follow on question - is there any way to edit excel files in Sharepoint sites?  I’m trying to copy an excel file into the sharepoint and then edit a row, but I can’t seem to load any files from the sharepoint, and the only folder is ROOT?Thanks!Luis

1724
SamB
Community Manager
2 months ago
Q
qwexecotlesNew
asked in How Do I
BookingKoala new bookings trigger a new job in Jobber?

I am trying to see if it is possible to have new bookings created in bookingkoala to be sent to jobber and created as a new job. Thus this should sync the calendars together

775
SamB
Community Manager
2 months ago
C
Camila SayuriNew
asked in How Do I
Zapier didn't find work item Type in Azure Devops

I want to create work item in Azure DevOps when updated deal stage in Pipedrive. But, when I have to choose the “Type” of work item, I didn’t find my custom types created in Azure Devops. It appears just the basics types and I need the custom types.   Could anyone help me?

1042
SamB
Community Manager
2 months ago
K
KayYow IntegratorBeginner
asked in How Do I
Multi-step zap with PledgeIt for charities and Salesforce

We’ve successfully create simple Zaps that allow Donations made to a specific Campaign in PledgeIt be associated with the corresponding campaign in Salesforce. Now we need to create a more complex, multi-step process that allows Child Campaigns to be created in Salesforce and also have donations accurately tied to that child campaign. Here is a very specific rundown: For a few of our campaigns in PledgeIt for Charities, we are encouraging users to do the following:Donate directly to this Campaign. These donations would subsequently added as opportunities in Salesforce to the corresponding Campaign record. Create a Child Campaign to personally drive donations.  A Child campaign would need to be created in Salesforce and associated with the parent Campaign. The Child campaign would need to then accept donations via it’s own PledgeIt for Charities page. These donations would need to be created as opportunities in Salesforce, and associated with the source child campaign. For step 2, I’

133
SamB
Community Manager
2 months ago
Terms & Conditions