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Hi all! I had a workflow set up in Zapier that was working, but no longer is and I’m struggling to figure out what happened. 

 

I have an integration set up between Acuity Scheduling and Zapier. However, this is the issue and error that I’m running into now.

 

Any idea as to what is happening here?

This post has been edited by a moderator to remove sensitive information. Please remember that this is a public forum and avoid sharing credentials, tokens, or other private details that could compromise your account security.

Hey ​@Jola,

The error you are encountering means you are not using the correct authorization for Active Scheduling API. See more here- https://developers.acuityscheduling.com/reference/api-errors

Just referencing from the documentation-

  • We don't know who you are! Either the request didn't include authentication or the authentication wasn't valid. Double check the user ID and API key, or head to Getting Started for an example.
  • Authentication to the API is done over SSL with HTTP Basic Auth, using your numeric User ID for the username and your API Key for the password. 401 Unauthorized will be returned on authentication failure.

Please follow the correct authorization to fix this error. Hope it helps!

Hi there ​@Jola 👋

Did Sparsh’s reply help to point you in the right direction here? 

Let us know how you’re getting on, want to make sure you’re all set! 🙂

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